Dunkin'
619 Broadway, Malden
(781) 322-6137
Recent Reviews
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They have me bacon egg and cheese when I ordered a bagel with cream cheese. I’m a vegetarian
This was always the worst dunks in the area but we would pass it today going to lowes. We asked for not one not two hut three separate items all of which they didnt have
We asked what else they had and the man said bagels. We were like anything else? Nope.
I suggest maybe using an expo and cross out stuff you dont have. If you dont have anything that is being advertised on your signs why even have it?
Atmosphere: 1
Food: 1
Service: 1
9/3/2025 (5:30PM) This place could be running better if people are nicer. this young girl in drive thru have no manners at all. Even when I said thank you she gave me the dirtiest look like if she's doing me a favor! she's doing her job! Foreal 🙄. I barely come to this dunkin donuts but I'm gonna have to pick a different place. The food was good 👍🏻 but the service was meh 😐.
Atmosphere: 2
Food: 4
Service: 1
Foods good and but getting assisted takes a bit and all closing staff seem depressed
Atmosphere: 3
Food: 4
Service: 4
I waited too long for my ice coffee & I saw 3-4 people walking by it & no one brought it over to the window. I honked my horn & a rude girl came over & asked “what’s your problem”. WHAT? ARE SERIOUS? By then someone was sweeping the floor. She said I couldn’t have my coffee till he was done sweeping. I’ve had it with this place. I’m down here 3-4 times a week but I’ll give my business to another Dunks. Bunch of ingrates.
Atmosphere: 1
Service: 1
Reshma was very nice to deal with.
Worse services ever, they acted like I wasn't there for 15 minutes
They acted like I wasn't there and everyone got their order first I wonder if is my skin color or my gender 🤔
DO NOT GO TO THIS LOCATION! HORRIBLE SERVICE! Orders are constantly wrong. Today I went and sat in the drive through for 10 minutes for them to tell me at 6:54 they were closed. THEY CLOSE AT 7!
Atmosphere: 1
Food: 1
Service: 1
If you come In the morning they are great but if you come in the afternoon they are terrible. The people who take orders in the afternoon are rude and pushy when ordering.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
every time they get my coffee wrong
Service: 1
The worst dunkin I have visited ?
I wouldn't recommend it
Using old bagels....
Atmosphere: 1
Food: 1
Service: 1
Friendly service
Atmosphere: 5
Food: 5
Service: 5
They are very good service is very fast
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal Dunkin' Donuts customer for years, and I particularly enjoy their cold brew coffee. However, my experience at this specific location has been nothing short of frustrating and disappointing.
On multiple occasions, I have ordered a black cold brew through the drive-thru, only to be given a regular iced coffee and charged for the cold brew price. Initially, I thought it might be a one-time mistake, but after this happening twice before, I'm convinced it’s a recurring issue.
Yesterday, I decided to place my order in-store, thinking it might help avoid the mix-up. To my dismay, I watched the staff pour a regular iced coffee instead of the cold brew I ordered. When I confronted them about it, they responded with, "How do you know the difference?" and insisted it was cold brew. As someone who has been drinking cold brew since its introduction, I can confidently say that I know the difference.
This location feels like a scam. Charging customers for cold brew and serving regular iced coffee instead is unacceptable. The lack of honesty and poor customer service is disappointing. I would strongly recommend avoiding this location.
Food: 1
Service: 1
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