Dunkin'
619 Broadway, Malden
(781) 322-6137
Recent Reviews
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DO NOT GO TO THIS LOCATION! HORRIBLE SERVICE! Orders are constantly wrong. Today I went and sat in the drive through for 10 minutes for them to tell me at 6:54 they were closed. THEY CLOSE AT 7!
Atmosphere: 1
Food: 1
Service: 1
If you come In the morning they are great but if you come in the afternoon they are terrible. The people who take orders in the afternoon are rude and pushy when ordering.
Atmosphere: 1
Food: 1
Service: 1
every time they get my coffee wrong
Service: 1
The worst dunkin I have visited ?
I wouldn't recommend it
Using old bagels....
Atmosphere: 1
Food: 1
Service: 1
Friendly service
Atmosphere: 5
Food: 5
Service: 5
They are very good service is very fast
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal Dunkin' Donuts customer for years, and I particularly enjoy their cold brew coffee. However, my experience at this specific location has been nothing short of frustrating and disappointing.
On multiple occasions, I have ordered a black cold brew through the drive-thru, only to be given a regular iced coffee and charged for the cold brew price. Initially, I thought it might be a one-time mistake, but after this happening twice before, I'm convinced it’s a recurring issue.
Yesterday, I decided to place my order in-store, thinking it might help avoid the mix-up. To my dismay, I watched the staff pour a regular iced coffee instead of the cold brew I ordered. When I confronted them about it, they responded with, "How do you know the difference?" and insisted it was cold brew. As someone who has been drinking cold brew since its introduction, I can confidently say that I know the difference.
This location feels like a scam. Charging customers for cold brew and serving regular iced coffee instead is unacceptable. The lack of honesty and poor customer service is disappointing. I would strongly recommend avoiding this location.
Food: 1
Service: 1
As a long-time coffee enthusiast who has been enjoying cold brew since its introduction at DD, I was extremely disappointed with my recent experience at this Dunkin' location. Despite ordering a cold brew black coffee, I was consistently served a regular iced coffee and charged for the premium cold brew. This oversight not only affected the quality of my drink but also left me feeling undervalued as a customer.
I believe it's essential for businesses to prioritize customer preferences and provide the products they promise. Unfortunately, this location failed to meet those expectations. I hope the management addresses this issue promptly to ensure that future customers receive the correct orders and the quality service they deserve.
Overall, my experience at this Dunkin' location was subpar, and I urge the management to improve their attention to detail and customer service to prevent similar incidents in the future.
Food: 1
Service: 1
Just got a cup of tea, I had to ask twice for herbal, and finally, I just asked for mint tea, and the person said, "Okay. It was a longer conversation than needed. Starbucks from here on end.
Atmosphere: 3
Service: 3
Pulled up to the drive-thru at 6:40, the store closes at 7pm on Sundays. After waiting about 2 minutes or so we see the worker through the window come by and turn off the lights. She looked back at us and walked away. This was 20 minutes before their closing time. It’s crazy, it’s like nobody wants to work these days.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Excellent
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Nice and clean place ,They make my food
Atmosphere: 5
Food: 4
Service: 4
Great Service! Always friendly and have your orders ready in a timely manner.This location has just been renovated no too long ago, has plenty of seating and is always clean.They also have a drive thru window for extra convenience.Definitely worth the visit if you’re in a hurry and need a quick bite to eat.
Wheelchair accessibility: Handicap Parking ?️ at the front entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Iced Latte, Croissant, Munchkins Donut Hole Treats, Caramel Iced Macchiato, English Muffin, Egg and Cheese, Dunkin
The coffee is bitter, but that depends on the people who make it. In some places it’s impossible to drink, but in others it’s very good.
Atmosphere: 4
Service: 5
One of the more consistent Dunkins in the area. Each coffee I've ordered is exactly how I want it.Note that the drive-thru can be busy in the morning, unsurprisingly.
Atmosphere: 3
Food: 5
Service: 5
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