The worst owners ever . Made a mobile order on the app . Arrived and sent my 10 year old son in on a random rainy Sunday for lunch . They proceeded to tell my child they need an ID for pick up …………. Like made my son run in & out in the rain to get my ID . Mind you — i ordered online for pick up on my acct thru the app !! I didnt have my ID because when was the last time a fast food chain ID’d for a darn sandwich . I came in . They proceeded to not want to give me and my son out lunch , gave me attitude , tell me im blind & read their policy and call me crazy . WHO ID’S FOR A SANDWICH ?!!!!!! And im the crazy one . All for a $10 footlong . Then i come home and they skip on ingredients so bad my sandwich was all bread , no fillings . I never eat at Subways to begin with and today reminded me exactly why . DO NOT EAT HERE . I will never be back .
Atmosphere: 1
Food: 1
Service: 1
Obdulio Polanco Rosario
Horrible service, not bathroom avaliable there
Atmosphere: 1
Service: 1
Adrian Romero
This franchise location is the worst one I’ve ever been to. The workers are miserable and cheap with the amount of protein and toppings they add. The moment I asked for more protein, it was apparent to me that they were upset at my request by talking in their native language. I would skip this location and go to the next nearest Subway location instead.
Greta White
This one on Eastern Ave malden..Terrible will never go there again..the man is Soo rude no one smiles or greets the customers..I ordered on line for the first time an Italian sub got home and it was a bologna sub.. so i went back thinking no big deal I'll just have them add just the meat...omgggg the man look at me and says..oh no I can't fix it and walked away .very rude..I said it's my 1st time ordering on line I'll pay extra to add more meat...the lady just took the sub and added more meat...and he kept looking as she added the meat..I said can u stop staring over my food...I told them there the worst the man mainly is just rude af
Debra Hahn
I guess they didn’t get the memo that it’s good for business when you acknowledge and say hello to people coming into your store. I was the only one in the store yet the owners decided to have a conversation and completely ignore their only customer. There’s some bizarre metal barrier that blocks customers from seeing the meat they’re using. Why? I decided to write this review because of how rude these people are. Don’t waste your time
Joe S
I've gotten better subs at another subway where they actually give you your monies worth. This location barely gives enough avocado for the price of it. They also dont give enough meat. And recently have had a metal lid to hide their meat from customer view. Weird.. Customer service and experience is lacklustrt
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Vitamin Water xxx
Ray Zhou
Will NO recommend this place to anyone — Rude staff and discriminatory policy regarding online order pickup. I use my preferred name for all my online order, and I never had issue with that before, including numerous Subway stores. However, this place requested a legal ID to prove I am myself. I explained that I used a preferred name, showed them the conformation email and order history in my app, but they didn’t care at all and refused to give me my order. I had to fight for my customer rights to get my order. I’m extremely shocked as this happened in 2024.
Atmosphere: 1
Food: 3
Service: 1
Sarah Moreira
I just wanna start by saying I don’t write reviews, but this subway in particular has amazing people owning it. I used to work next-door at the honeydew over eight years ago and used to come by often for lunch. I stopped going there as often after I stopped working next-door. Whenever I’m in The area and in the mood to stop by it could be months or years the owner still remembers my Face and asks me how I’m doing or long time no see. It’s the people like this, who make franchises feel more of a small local business and more personal who make all the experience such as ordering a sandwich so much more.
Mediocre at best! Veggies didn't look fresh at all. Asked for teriyaki blitz which is steak, received a chicken sub. Asked for another cold but it was put in the toaster. Bathroom is absolutely disgusting, even the soap dispenser is dirty.
The worst owners ever . Made a mobile order on the app . Arrived and sent my 10 year old son in on a random rainy Sunday for lunch . They proceeded to tell my child they need an ID for pick up …………. Like made my son run in & out in the rain to get my ID . Mind you — i ordered online for pick up on my acct thru the app !! I didnt have my ID because when was the last time a fast food chain ID’d for a darn sandwich . I came in . They proceeded to not want to give me and my son out lunch , gave me attitude , tell me im blind & read their policy and call me crazy . WHO ID’S FOR A SANDWICH ?!!!!!! And im the crazy one . All for a $10 footlong . Then i come home and they skip on ingredients so bad my sandwich was all bread , no fillings . I never eat at Subways to begin with and today reminded me exactly why . DO NOT EAT HERE . I will never be back .
Atmosphere: 1
Food: 1
Service: 1
Horrible service, not bathroom avaliable there
Atmosphere: 1
Service: 1
This franchise location is the worst one I’ve ever been to. The workers are miserable and cheap with the amount of protein and toppings they add. The moment I asked for more protein, it was apparent to me that they were upset at my request by talking in their native language. I would skip this location and go to the next nearest Subway location instead.
This one on Eastern Ave malden..Terrible will never go there again..the man is Soo rude no one smiles or greets the customers..I ordered on line for the first time an Italian sub got home and it was a bologna sub.. so i went back thinking no big deal I'll just have them add just the meat...omgggg the man look at me and says..oh no I can't fix it and walked away .very rude..I said it's my 1st time ordering on line I'll pay extra to add more meat...the lady just took the sub and added more meat...and he kept looking as she added the meat..I said can u stop staring over my food...I told them there the worst the man mainly is just rude af
I guess they didn’t get the memo that it’s good for business when you acknowledge and say hello to people coming into your store. I was the only one in the store yet the owners decided to have a conversation and completely ignore their only customer. There’s some bizarre metal barrier that blocks customers from seeing the meat they’re using. Why? I decided to write this review because of how rude these people are. Don’t waste your time
I've gotten better subs at another subway where they actually give you your monies worth. This location barely gives enough avocado for the price of it.
They also dont give enough meat. And recently have had a metal lid to hide their meat from customer view. Weird..
Customer service and experience is lacklustrt
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Vitamin Water xxx
Will NO recommend this place to anyone — Rude staff and discriminatory policy regarding online order pickup. I use my preferred name for all my online order, and I never had issue with that before, including numerous Subway stores. However, this place requested a legal ID to prove I am myself. I explained that I used a preferred name, showed them the conformation email and order history in my app, but they didn’t care at all and refused to give me my order. I had to fight for my customer rights to get my order. I’m extremely shocked as this happened in 2024.
Atmosphere: 1
Food: 3
Service: 1
I just wanna start by saying I don’t write reviews, but this subway in particular has amazing people owning it. I used to work next-door at the honeydew over eight years ago and used to come by often for lunch. I stopped going there as often after I stopped working next-door. Whenever I’m in The area and in the mood to stop by it could be months or years the owner still remembers my Face and asks me how I’m doing or long time no see. It’s the people like this, who make franchises feel more of a small local business and more personal who make all the experience such as ordering a sandwich so much more.
Atmosphere: 5
Food: 5
Service: 5
Extremely
Atmosphere: 1
Food: 1
Service: 1
Extremely
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Mediocre at best! Veggies didn't look fresh at all. Asked for teriyaki blitz which is steak, received a chicken sub. Asked for another cold but it was put in the toaster. Bathroom is absolutely disgusting, even the soap dispenser is dirty.
Atmosphere: 2
Food: 3
Service: 3
Good food and fast service.
Atmosphere: 5
Food: 5
Service: 5
Good food and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Sandwich
Terrible poor service, super dirty bathrooms
Atmosphere: 1
Food: 1
Service: 1
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