Chipotle Mexican Grill

You can never go wrong with an order from Chipotle.

Atmosphere: 5

Food: 5

Service: 5

I've lost count how many times I've walked in there and they don't have change or B they're not accepting cash. What is the manager doing because all they're doing is making problems for their employees on the floor. How can you not accept cash at 1:30 on a Friday afternoon.

Atmosphere: 1

Service: 1

Showed up and they were “temporarily closed” for 30 minutes. The place is gross and the food isn’t worth. I’ve been here twice and they’re somehow closed around dinner time both times

Atmosphere: 1

Food: 2

Service: 1

First of all the most important thing to address is that this location is severely understaffed. The place was packed as getting food was not efficient as there was not enough workers. Everything was backed up. Like more than a quarter of the menu was out of order, including important proteins like carne asada. The lemonades etc stand was empty and also the ice was empty when I tried filling up my drink. Bathrooms were disgusting. Tables were messy. I wouldn’t put it on the workers, but more on the management. This location needs more employees. The employees that did make my bowl were good on portions and were friendly. I don’t know if it was a bad day and many called out, but it was just not a good experience .

Atmosphere: 2

Food: 3

Service: 2

Worst chipotle I’ve ever been to by far. Rude workers. Awful portion sizes.

Atmosphere: 1

Food: 1

Service: 1

Absolutely ridiculous experience. I paid $15 for a bowl that was barely half full. When I politely asked for more rice, I was told “no, that’s all we have”—while the employee was literally standing in front of a full container of rice. The attitude was rude and dismissive, like I was asking for something outrageous instead of the most basic part of the meal.

This location never has anything ready. No lettuce, food constantly “not cooked yet,” and somehow they’re always out of essentials during normal hours. If you’re going to charge premium prices, at least serve a full bowl and don’t lie to customers’ faces.

I used a gift card here and genuinely feel like it was wasted. I wish I could get a refund because this was one of the worst Chipotle experiences I’ve had. Do better.

Atmosphere: 1

Food: 1

Service: 1

Were the tables here ever clean?

Atmosphere: 1

Food: 4

Service: 2

Been going here for years and didn't have quality or quantity problems until just the past year. The food is still yummy but the quantity has easily shrunk by half (see picture). I might be fed up giving this place second chances.

Atmosphere: 3

Food: 2

Service: 4

Small portion sizes.
Staff often confused and flustered.
Cashier counted and charged us for 4 bowls when we clearly only had 3.

Service was extremely slow.

Better training is required at this location.

Atmosphere: 3

Food: 4

Service: 3

Worst chipotle I have ever been to the place was a mess they didn't have any meat they couldn't give me change 0 out 10 would never recommend

Atmosphere: 1

Food: 1

Service: 1

Tasty food good friendly counter help. But we caught the place right after a bus load came through.Staff did not have time apparently to clean up. Messy tables, trash full, no napkins in dispensers, straws strewn about. No towels in bathroom.

Atmosphere: 3

Food: 4

Service: 4

White rice was not cooked. Mansfield MA store is always dirty. Cant wait to the store in Easton Ma opens.

Atmosphere: 1

Food: 1

Service: 3

Just cook at home bro, fast food isn’t healthy and the service is non-existent anymore.

This Chipotle is a zero star experience, and I’m tired of acting like it’s anything else. Sometimes you just have to call a failure what it is, and this place is exactly that. I kept coming back out of convenience, telling myself it would get better, but this location has proven one thing over and over again. It doesn’t care. Not about service, not about food quality, and definitely not about the customers who still try to give it a chance.

I walked in at 7:30 pm on November 28th and waited close to twenty minutes while the crew behind the counter acted like they were at a private hangout. They were dapping each other up, touching their hair with gloves on, laughing, zoning out, and doing everything except their job. One guy even had his hat pulled down so low he was actively avoiding eye contact with every single customer, like acknowledging people was too much to ask. Watching him stand there dodging responsibility was honestly embarrassing.

I asked for extra rice, something simple, and got treated like I asked for their entire inventory. The second guy looks at the first and says it’s too much rice, then stares me down like I’m the issue. He wrapped the burrito with zero effort and dropped it in the bag like he couldn’t wait to shove me out the door. That’s the level of pride here. None. It’s the bare minimum done below minimum standards.

This place doesn’t feel like a restaurant. It feels like a team going through the motions, disconnected, untrained, and uninterested. A location that failed to build any kind of standard and now just coasts on customers being too tired or too busy to go somewhere else. And I’m done pretending that’s acceptable. This is a failure of management, a failure of pride, and a failure of basic service.

If the owner actually gives a damn, this is the moment to wake up. Because right now this Chipotle is the definition of zero stars

This chipotle has gone completely down hill. It used to be my favorite around however I went last night and it was absolutely disgusting. I saw a worker stick his bare hand in a tub of chicken behind the counter and then proceeded to eat it. So unhygienic and overall just poor quality and service. I will not be coming back here again.

Atmosphere: 1