It's not this particular location it's all Dunkin stores that have gone the drain!!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Butter Croissant
Kathleen F
When I arrived at the counter of the Route 128 Amtrak station there was nobody up front. The guy in this photo was standing in the back room, appearing to do some kind of inventory. I said “Excuse me” a few times and got no response. Then louder, since I assumed he couldn’t hear me, “Hello!” A little louder. At that point he disappeared into the back. I waited a few more minutes. He came out to the front and turned his back to the counter and kept doing inventory. At this point I had been standing there for about 5 minutes. Again, I politely said “Excuse me” 3 or 4 times. There was still no acknowledgement that he even knew I was there. In retrospect, he was clearly ignoring me, because he had to have seen me when he came out to the front, but my brain could not process that an employee would intentionally do that. So I thought that perhaps he was deaf and I needed to get his attention. So I took a quarter out of the tip jar and tossed it at his back. Stupid on my part, yes, but in that moment it became clear that he had never intended on helping me place and order, because that was the moment that for the very first he acknowledged for the very first time that he wasn’t alone. He turned around and told me that he wasn’t going to wait on me. He clearly had never had any intention of waiting on me and was just waiting for me to go away. This man should never be in a customer service job.
Dia Smith
I recently ordered a Matcha Latte, but more than two-thirds of the cup was filled with foam. When I brought this up with the cashier, I was told that this was the correct amount.
Please ensure that beverages are filled with liquid rather than excessive foam or air, as this seems to be a recurring issue. Consider updating the photo or providing a clearer description on the app to better reflect what customers can expect.
I ordered a large size but the amount was not even a midium size.
Atmosphere: 1
Food: 1
Service: 1
Deborah Mercier
Always the same great coffee. Super breakfast sandwich, donuts, and pastries. Love the apple fritters.
Hands down the best Dunkin around. The ladies in the morning are always on point and friendly. The level of service far exceeds many experiences elsewhere.
Service: 5
Riley N
friendly people and customer service !!
Atmosphere: 5
Food: 5
Service: 5
Eric Z
This place stole tips from their employees 10 years ago
Tiffany Torres
My new favorite Dunkin in town. I’ve only been there a few times and she already memorized my order ?
Elisabeth Bergmann
Constantly getting coffee orders wrong, ie:I order extra cream no sugar, get no cream, get milk, get extra sugar etc.How hard is it to read ?
Atmosphere: 2
Food: 2
Service: 2
Giorgio DiBlasio.
The eggs from my meal on the majority of my food was undercooked and had a horrible taste to it
Best dunkin in all of Mansfield. Everyone's polite and smiles, even if they still wear a mask.
Nick Marsello
The best customer service ever. Hunter & Nicole have my coffee ready before I get in line most days. Genuinely brightens my day interacting with this staff.
It's not this particular location it's all Dunkin stores that have gone the drain!!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Butter Croissant
When I arrived at the counter of the Route 128 Amtrak station there was nobody up front. The guy in this photo was standing in the back room, appearing to do some kind of inventory. I said “Excuse me” a few times and got no response. Then louder, since I assumed he couldn’t hear me, “Hello!” A little louder. At that point he disappeared into the back. I waited a few more minutes. He came out to the front and turned his back to the counter and kept doing inventory. At this point I had been standing there for about 5 minutes. Again, I politely said “Excuse me”
3 or 4 times. There was still no acknowledgement that he even knew I was there. In retrospect, he was clearly ignoring me, because he had to have seen me when he came out to the front, but my brain could not process that an employee would intentionally do that. So I thought that perhaps he was deaf and I needed to get his attention. So I took a quarter out of the tip jar and tossed it at his back. Stupid on my part, yes, but in that moment it became clear that he had never intended on helping me place and order, because that was the moment that for the very first he acknowledged for the very first time that he wasn’t alone. He turned around and told me that he wasn’t going to wait on me. He clearly had never had any intention of waiting on me and was just waiting for me to go away. This man should never be in a customer service job.
I recently ordered a Matcha Latte, but more than two-thirds of the cup was filled with foam. When I brought this up with the cashier, I was told that this was the correct amount.
Please ensure that beverages are filled with liquid rather than excessive foam or air, as this seems to be a recurring issue.
Consider updating the photo or providing a clearer description on the app to better reflect what customers can expect.
I ordered a large size but the amount was not even a midium size.
Atmosphere: 1
Food: 1
Service: 1
Always the same great coffee. Super breakfast sandwich, donuts, and pastries. Love the apple fritters.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich, Avocado Toast, Loaded Hash Browns
Hands down the best Dunkin around. The ladies in the morning are always on point and friendly. The level of service far exceeds many experiences elsewhere.
Service: 5
friendly people and customer service !!
Atmosphere: 5
Food: 5
Service: 5
This place stole tips from their employees 10 years ago
My new favorite Dunkin in town. I’ve only been there a few times and she already memorized my order ?
Constantly getting coffee orders wrong, ie:I order extra cream no sugar, get no cream, get milk, get extra sugar etc.How hard is it to read ?
Atmosphere: 2
Food: 2
Service: 2
The eggs from my meal on the majority of my food was undercooked and had a horrible taste to it
Restaurantji Recommends
Egg was undercooked on multiple sandwiches
Too good
Takeout: Yes
Best dunkin in all of Mansfield. Everyone's polite and smiles, even if they still wear a mask.
The best customer service ever. Hunter & Nicole have my coffee ready before I get in line most days. Genuinely brightens my day interacting with this staff.
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