The food is good but the service was terrible. When I ordered a baconator I asked for extra bacon and just mayonnaise. They put ketchup mustard and onions on my burger.
Atmosphere: 2
Food: 5
Service: 2
Jim Curry
Could not get anyone to take our order so we don't know how the food was. Girl at counter was rude and told us she was to busy.
Atmosphere: 2
Service: 1
Grogu
Breakfast sandwich was pretty good. Girl at the drive thru clearly hated her job or hates working with the public. Very unfriendly. No smiles. No thank you. No hello.
Food: 4
Service: 1
Joseph Lannon
Ai.... Is... Taking.. Over.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
Autumn Lawlor
The Wendy's AI is slow and hard to talk to. With a real human you can just ask for what you would like, but with the AI you need to slowly relay each specification of your meal. Sense when did we stop being personal and talking to real humans. I would perfer if there was an immediate option to speak to a real human instead of the AI.
Atmosphere: 3
Food: 5
Service: 2
Michelle
Waited 45 minutes in line to order food, to only have it computer operated. I am asked for no tomatoes. Get my food and of course tomatoes on my sandwich.
Brandon Bramelus
Typical wendy's. Nothing special
Atmosphere: 4
Food: 4
Service: 4
Mario Afonso
Sandwich was gross. Dried out beef patty and stale bread
Atmosphere: 1
Food: 1
Service: 1
harley quinn
If I could give zero stars, I would. I had an extremely upsetting experience at this Wendy’s. I was simply trying to correct a mistake with my order when the manager on duty started yelling at me over the intercom. I wasn’t being rude—I was just calmly explaining what I had originally asked for.
What made things even more disturbing is that after the interaction, she came outside and took a picture of my license plate. I have no idea why that was necessary. It felt aggressive, invasive, and completely uncalled for.
No customer deserves to be treated this way. I’ve never had an experience like this at any fast food restaurant. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Sahara Lesperance
I hate the people who work at this place there so snobby and some of the workers don’t know English they always get my food wrong you supposedly have to ask for lettuce tomato pickles and other toppings to go on the burger they charge you so much money for the food here and there gross you will be wasting money for gross food nobody can cook at this place and sometimes the fries are cold and to salty
Attempted to go through the drive-thru employees were not doing a very good job so I had to go inside
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Chili
BigChills71
Fast and courteous drive thru window staff! At times, the lunch rush can back up a little, but it's a high volume location and they move the line in a fairly expedient manner.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
Carmen Rodriguez laboy
The stars say it all.
Atmosphere: 1
Food: 5
Service: 1
Sarah C
Put in for a mobile order sitting in the parking lot on a pretty slow Friday night on 12/13/24. We waited a little bit before pulling to the speaker to ensure the staff had ample time to get the order made and together. Upon pulling out of the parking lot, I checked that all items were in the bags to ensure we didn't have to turn around like usual because they forget things and give the wrong items often.
[Last time we went there we had ordered a "boo book" for our kid and never received it among other things. So we were already bummed out that our kid misses out on the free Jr Frosties from before.]
This time- we realized after we were already halfway to our destination that the Large Coke we ordered tasted completely gross. We turned around and I attempted to go inside the establishment as to avoid bothering employees over the simple drink fix. Seeing as it was just after 10pm, the door to the inside was now locked and I didn't see any signage on the door about when the inside closes (just holiday hours).
So to the drive-thru again we went. We told them what happened and asked for a different drink instead. Employee wasn't helpful in saying "we don't have that".
Asked for the other version of that drink (Dave's craft cherry cream cola) "we don't have those" was the response then "what kind do you want?" We said we thought it was the syrup in the coke machine so she said "oh you want Coke zero?"
We said "no but can you replace the syrup to the Coke machine for us so we can just get what we ordered?" She was unhelpful and said "we don't have Coke" I said "we were given a Coke with our mobile order?" And she said "what kind do you want?" About the soda again rudely without offering us other options... finally I said "I don't know pick one..." to my bf and he asked for Orange Fanta and she finally said "ok pull up to the window"
Beyond all that, we realized at our destination that we didn't get the sweet and sour sauce for our 6 piece nugs and they didn't bother to give us silverware for the chili fries.
This location is full of incompetent, rude employees with no customer service skills and they always find a way to make the experience frustrating and inconvenient for the paying customers. We're the ones who are inconvenienced with our time and money and patience, not the employees who barely care to do their jobs well and willingly pass off gross sodas to mobile order customers and make it such an exhausting ordeal just to have a soda with our meals.
As long as this review was- it wasn't the first time. It happens every time to the point where we will not be returning to this location ever again. This Wendy's deserves every bad review it gets until SOMEONE actually cares to change something. It's been a well known issue at this place for YEARS and many would-be local customers have noticed it and given up too.
The food is good but the service was terrible. When I ordered a baconator I asked for extra bacon and just mayonnaise. They put ketchup mustard and onions on my burger.
Atmosphere: 2
Food: 5
Service: 2
Could not get anyone to take our order so we don't know how the food was. Girl at counter was rude and told us she was to busy.
Atmosphere: 2
Service: 1
Breakfast sandwich was pretty good. Girl at the drive thru clearly hated her job or hates working with the public. Very unfriendly. No smiles. No thank you. No hello.
Food: 4
Service: 1
Ai.... Is... Taking.. Over.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
The Wendy's AI is slow and hard to talk to. With a real human you can just ask for what you would like, but with the AI you need to slowly relay each specification of your meal. Sense when did we stop being personal and talking to real humans. I would perfer if there was an immediate option to speak to a real human instead of the AI.
Atmosphere: 3
Food: 5
Service: 2
Waited 45 minutes in line to order food, to only have it computer operated. I am asked for no tomatoes. Get my food and of course tomatoes on my sandwich.
Typical wendy's. Nothing special
Atmosphere: 4
Food: 4
Service: 4
Sandwich was gross. Dried out beef patty and stale bread
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars, I would. I had an extremely upsetting experience at this Wendy’s. I was simply trying to correct a mistake with my order when the manager on duty started yelling at me over the intercom. I wasn’t being rude—I was just calmly explaining what I had originally asked for.
What made things even more disturbing is that after the interaction, she came outside and took a picture of my license plate. I have no idea why that was necessary. It felt aggressive, invasive, and completely uncalled for.
No customer deserves to be treated this way. I’ve never had an experience like this at any fast food restaurant. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
I hate the people who work at this place there so snobby and some of the workers don’t know English they always get my food wrong you supposedly have to ask for lettuce tomato pickles and other toppings to go on the burger they charge you so much money for the food here and there gross you will be wasting money for gross food nobody can cook at this place and sometimes the fries are cold and to salty
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Attempted to go through the drive-thru employees were not doing a very good job so I had to go inside
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Chili
Fast and courteous drive thru window staff! At times, the lunch rush can back up a little, but it's a high volume location and they move the line in a fairly expedient manner.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
The stars say it all.
Atmosphere: 1
Food: 5
Service: 1
Put in for a mobile order sitting in the parking lot on a pretty slow Friday night on 12/13/24. We waited a little bit before pulling to the speaker to ensure the staff had ample time to get the order made and together. Upon pulling out of the parking lot, I checked that all items were in the bags to ensure we didn't have to turn around like usual because they forget things and give the wrong items often.
[Last time we went there we had ordered a "boo book" for our kid and never received it among other things. So we were already bummed out that our kid misses out on the free Jr Frosties from before.]
This time- we realized after we were already halfway to our destination that the Large Coke we ordered tasted completely gross. We turned around and I attempted to go inside the establishment as to avoid bothering employees over the simple drink fix. Seeing as it was just after 10pm, the door to the inside was now locked and I didn't see any signage on the door about when the inside closes (just holiday hours).
So to the drive-thru again we went. We told them what happened and asked for a different drink instead. Employee wasn't helpful in saying "we don't have that".
Asked for the other version of that drink (Dave's craft cherry cream cola) "we don't have those" was the response then "what kind do you want?" We said we thought it was the syrup in the coke machine so she said "oh you want Coke zero?"
We said "no but can you replace the syrup to the Coke machine for us so we can just get what we ordered?" She was unhelpful and said "we don't have Coke" I said "we were given a Coke with our mobile order?" And she said "what kind do you want?" About the soda again rudely without offering us other options... finally I said "I don't know pick one..." to my bf and he asked for Orange Fanta and she finally said "ok pull up to the window"
Beyond all that, we realized at our destination that we didn't get the sweet and sour sauce for our 6 piece nugs and they didn't bother to give us silverware for the chili fries.
This location is full of incompetent, rude employees with no customer service skills and they always find a way to make the experience frustrating and inconvenient for the paying customers. We're the ones who are inconvenienced with our time and money and patience, not the employees who barely care to do their jobs well and willingly pass off gross sodas to mobile order customers and make it such an exhausting ordeal just to have a soda with our meals.
As long as this review was- it wasn't the first time. It happens every time to the point where we will not be returning to this location ever again. This Wendy's deserves every bad review it gets until SOMEONE actually cares to change something. It's been a well known issue at this place for YEARS and many would-be local customers have noticed it and given up too.
Atmosphere: 1
Food: 2
Service: 1
Fast service!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
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