First off the guys cooking need to actually focus on the proper portion of protein to put in orders. They are very nonchalant about cooking the food and plating it correctly. I ordered a chicken teriyaki and paid for extra chicken. They gave me the normal amount of chicken and a bunch of white rice. The veggies were barely cooked. They were raw and flavorless. The cooks they have don't care to prepare the food the right way. I looked at my food and felt ripped off. Barely any chicken but a ton of white rice. Paying for extra chicken and not getting extra chicken. They only get 2 stars for flavor. I wont come back ever. Not worth $14. I definitely regretted passing on Thai kitchen or China Wok for this place. I threw away most of the white rice. It was way too much for so little chicken. WARNING THEY RIP YOU OFF WHEN YOU PAY FOR EXTRA MEAT. ITS A SCAM!! JUST ORDER NORMAL. MAYBE ORDER YOUR EXTRA CHICKEN ON THE SIDE.They probably wont let you because thats how they hide their scam. I rate this place a 5 out of 10 overall.
Atmosphere: 2
Food: 3
Service: 2
Jennifer Swilo Watson
Deals are only available by ordering online or through the app, which never works when there is a deal. Very convenient timing 🤬
Alex Pileeki
Giving Sarku Japan a solid 5/5. I’ve been going to the Solomon pond mall since I was a kid. All through middle and high school and every time I’ve gone to the mall as an adult. I’m 37 now and I’ve never been disappointed. They’ve always been simple and delicious. Also, consistent. Just got a gift from them and felt it was only right if I give them the credit they deserve.
Tonya G
I have been eating here for years and NEVER had a bad experience OR a bad plate of food. While i recognize no resturant is 100% and may have an off day because they're human, as far as me and my family's experience, they get an A+ from me because I've ALWAYS had a positive experience. I drove from Worcester yesterday and as always, the food was great. I got their beef and shrimp with white rice and veggies with a chicken eggroll. Drink was their pomegranate drink. Tasted great. I love the fact that the veggies are over cooked and the food is not salty. I could eat here daily. I will definitely be back and bringing family and friends as always. Thank you!
Japanese food made from scratch very economic and convenient 🍲🍜🥢
Chris
I was delivered the wrong food. I specifically ordered the Chicken Bento but it was supposed to have the Four Sushi and a regular cold salad not cooked vegetables.
Chris DeCarolis
I was delivered the wrong food. I specifically ordered the Chicken Bento but it was supposed to have the Four Sushi and a regular cold salad not cooked vegetables.
Food: 2
Service: 1
Matt
Nice people, gotten cheap on the protein, seriously. Been eating at this chain since they opened years ago. Occasionally visit whenever I'm in the mall. This location, WOW. I got your typical chicken with rice and where's the chicken? I remembered this being overflowing and after I ate, I was seriously full. Now? 1/4 of the chicken and 3/4 rice and a tiny bit of vegetables. Unfortunately, this is the trend with every restaurant and this place is no different. Very disappointed.
Atmosphere: 5
Food: 1
Service: 5
jon maddocks
Ate here for lunch with my kids on 12/28 all of us have been throwing up and sick as a dog since. Dont expect much from mall food but you shouldn't be getting people sick.
Fedora Singer
Mall Chinese shouldn’t be THIS bad. Go anywhere else
This location is bad the staff very mean and rude!!!
Atmosphere: 1
Food: 5
Service: 1
Rohan Goyal
Purchased the spring roll, fried rice and noodles and everything was inedible. Tried to return the food or receive some compensation, but they were unwilling to do so.
Atmosphere: 1
Food: 1
Service: 1
Trong Mai
The food is good and the employees are nice but I think there confused about extra chicken. They don't give you extra chicken when you pay for it they should add more chicken.
Atmosphere: 1
Food: 4
Service: 4
Thomas Cadrin
Dude lets get real, anybody actually complaining about Sarku needs to get a life. Its MALL FOOD PEOPLE. Go home and cook or quit your complaining. Sarku is actually BOMB for what it is, easily the best mall food !
Atmosphere: 5
Food: 5
Service: 5
Danny Witmer
This is for the Knoxville, TN store, wouldn’t recommend going there in the last 30 minutes, because they close early, even tho they are there cooking food and laughing and having a good old time, you walk up to order and they’ll tell you there closed, maybe don’t advertise that you’re open till 6(Sunday) if you’re only open till 5:30. Maybe close the store. Highly disappointed in the customer service.
First off the guys cooking need to actually focus on the proper portion of protein to put in orders. They are very nonchalant about cooking the food and plating it correctly. I ordered a chicken teriyaki and paid for extra chicken. They gave me the normal amount of chicken and a bunch of white rice. The veggies were barely cooked. They were raw and flavorless. The cooks they have don't care to prepare the food the right way. I looked at my food and felt ripped off. Barely any chicken but a ton of white rice. Paying for extra chicken and not getting extra chicken. They only get 2 stars for flavor. I wont come back ever. Not worth $14. I definitely regretted passing on Thai kitchen or China Wok for this place. I threw away most of the white rice. It was way too much for so little chicken. WARNING THEY RIP YOU OFF WHEN YOU PAY FOR EXTRA MEAT. ITS A SCAM!! JUST ORDER NORMAL. MAYBE ORDER YOUR EXTRA CHICKEN ON THE SIDE.They probably wont let you because thats how they hide their scam. I rate this place a 5 out of 10 overall.
Atmosphere: 2
Food: 3
Service: 2
Deals are only available by ordering online or through the app, which never works when there is a deal. Very convenient timing 🤬
Giving Sarku Japan a solid 5/5. I’ve been going to the Solomon pond mall since I was a kid. All through middle and high school and every time I’ve gone to the mall as an adult. I’m 37 now and I’ve never been disappointed. They’ve always been simple and delicious. Also, consistent. Just got a gift from them and felt it was only right if I give them the credit they deserve.
I have been eating here for years and NEVER had a bad experience OR a bad plate of food. While i recognize no resturant is 100% and may have an off day because they're human, as far as me and my family's experience, they get an A+ from me because I've ALWAYS had a positive experience. I drove from Worcester yesterday and as always, the food was great. I got their beef and shrimp with white rice and veggies with a chicken eggroll. Drink was their pomegranate drink. Tasted great. I love the fact that the veggies are over cooked and the food is not salty. I could eat here daily. I will definitely be back and bringing family and friends as always. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken \u0026 Shrimp Teriyaki, Vegie Special, Chicken Egg Roll, Beef \u0026 Shrimp Teriyaki
Japanese food made from scratch very economic and convenient 🍲🍜🥢
I was delivered the wrong food. I specifically ordered the Chicken Bento but it was supposed to have the Four Sushi and a regular cold salad not cooked vegetables.
I was delivered the wrong food. I specifically ordered the Chicken Bento but it was supposed to have the Four Sushi and a regular cold salad not cooked vegetables.
Food: 2
Service: 1
Nice people, gotten cheap on the protein, seriously. Been eating at this chain since they opened years ago. Occasionally visit whenever I'm in the mall. This location, WOW. I got your typical chicken with rice and where's the chicken? I remembered this being overflowing and after I ate, I was seriously full. Now? 1/4 of the chicken and 3/4 rice and a tiny bit of vegetables. Unfortunately, this is the trend with every restaurant and this place is no different. Very disappointed.
Atmosphere: 5
Food: 1
Service: 5
Ate here for lunch with my kids on 12/28 all of us have been throwing up and sick as a dog since. Dont expect much from mall food but you shouldn't be getting people sick.
Mall Chinese shouldn’t be THIS bad. Go anywhere else
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Vegetable Noodles, Chicken & Shrimp Teriyaki
Restaurantji Recommends
This location is bad the staff very mean and rude!!!
Atmosphere: 1
Food: 5
Service: 1
Purchased the spring roll, fried rice and noodles and everything was inedible. Tried to return the food or receive some compensation, but they were unwilling to do so.
Atmosphere: 1
Food: 1
Service: 1
The food is good and the employees are nice but I think there confused about extra chicken. They don't give you extra chicken when you pay for it they should add more chicken.
Atmosphere: 1
Food: 4
Service: 4
Dude lets get real, anybody actually complaining about Sarku needs to get a life. Its MALL FOOD PEOPLE. Go home and cook or quit your complaining. Sarku is actually BOMB for what it is, easily the best mall food !
Atmosphere: 5
Food: 5
Service: 5
This is for the Knoxville, TN store, wouldn’t recommend going there in the last 30 minutes, because they close early, even tho they are there cooking food and laughing and having a good old time, you walk up to order and they’ll tell you there closed, maybe don’t advertise that you’re open till 6(Sunday) if you’re only open till 5:30. Maybe close the store. Highly disappointed in the customer service.
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