Disappointing Customer Service from a Longtime Favorite
My husband and I have been loyal customers of The Plum Tomato for years, regularly ordering takeout—just in the last two months, we’ve spent $360 there. Unfortunately, after today’s experience, we won’t be returning.
We ordered Steak & Cheese subs, expecting the traditional shaved steak with peppers and onions. However, their website has two different subs titled exactly the same thing, with the fine print distinguishing one as steak tips and the other as shaved steak. Our order arrived as plain sub rolls with overcooked steak tips and American cheese—not what we intended to order.
When we called to explain the issue, they put us on hold for over 10 minutes. Their resolution? We could buy two new sandwiches (with a small discount) and return the incorrect ones. Essentially, we had to pay twice for what was ultimately a menu design issue on their end. When we declined, they made it clear that they took no responsibility and placed all the blame on us.
As longtime customers, we were incredibly disappointed in their unwillingness to acknowledge that the menu is misleading, let alone offer a reasonable solution. A good business values its regulars, and sadly, this experience showed us that The Plum Tomato does not. They have lost our business.
Kate Otis
Needed something quick and fast to eat while in between work appointments! Was craving a chicken parm sub and it did the job! Luis could not have been sweeter- it was so nice chatting with him The one downside is the chef in the back prepared my sub without gloves out Really wish they would have worn gloves or at least I wish I didn’t see it lol
Atmosphere: 4
Food: 4
Service: 5
Jaclyn D
We enjoy their Sicilian pizza!
Atmosphere: 4
Food: 4
Service: 5
Ernie Glickman
Love their pizza.
Atmosphere: 3
Food: 5
Service: 5
Alison Okuda
Sadly, the pizza at this restaurant has changed significantly and for the worse. Their garlic tomato sauce used to be delicious. I’m not sure if there’s a new owner or new recipes, but the sauce, toppings, and even the crust isn’t good anymore. We need to find a new “go to” local pizza place.
Food: 2
Service: 4
Mark Tucker
Got the menu as a mailer and saw the grilled cheese selection and wife and I decided to check them out.
It's counter service with 6 booths to sit in that are pretty tired but functional.
Person at the counter was engaged and personable. Rest of the staff I saw looked friendly with each other and all busy working.
I ordered a Chipotle Chicken grilled cheese with homemade chips and my wife got the Smokey Turkey grilled cheese with fries.
While we waited I saw quite a few people come and pick up take out and it was pretty early. Food took an average amount of time to come out, I wasn't watching the clock but certainly didn't feel like I waited even a touch too long.
Sandwiches were good. All the ingredients were very tasty and quality. They were also in great proportion EXCEPT the cheese! Like, it's marketed as a gourmet "grilled cheese." It could have double the amount of cheese.
The French fries and the chips were fantastic. Fries might have been frozen but they were still really good.
All in all it was a good experience but fell short of something I'd rush back to or tell people it's a must try.
Atmosphere: 4
Food: 4
Service: 5
Junia Davilucas
Very good, the food was impeccable, the staff were very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Sophia Santos
Disappointed. The quality of the food went downhill recently and the staff is clueless
Atmosphere: 1
Food: 1
Service: 1
Tina Haight
For dine in, the place is small, but comfortable. The service is fast and the staff very pleasant.
Atmosphere: 5
Food: 4
Service: 5
cat
Decent price and taste, nothing fancy. Very overcooked wings, cheese pizza barely has sauce. Very friendly staff tho.
Ravioli and fried chicken you can't go wrong and with it.
Umna Soleman
Staff were unwelcoming and were very rude, pizza was cut unevenly, the service was bad, and the pizza did not taste good. I would not come back here.
Atmosphere: 1
Food: 1
Service: 1
Rosana Angelo
The best one restaurant, I highly recommend the Alfredo pasta ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rodeo Burger
Madison Murphy
Great little place to grab a bite. Even the small steak and cheese is a great portion. Wings rank among some of the best places I’ve had them. Young man behind the counter was very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Jumbo Wings
Linda Barrow
I expect by the reviews that this place makes great pizza. But I would stick to take out. We stopped for a late lunch around 3:30. I was disappointed that the dining area was very plain, old , grungy feeling and cold - like the old service station dining areas. OK for waiting for your pizza, not nice for dining in. We ordered a best ever grilled cheese and a salad. It took a good 20 minutes for the food. The grilled cheese had a little cheese and a lot of chopped tomatoes that would not stay in the bread (apparently added after grilling). The bread or butter on the bread tasted refrigerator burned, and so made much of the sandwich inedible. The salad was good enough with generous toppings. Overall, an OK meal but not what we expected and definitely would not dine in again. I was chilled through from the cold by the time we left.
Disappointing Customer Service from a Longtime Favorite My husband and I have been loyal customers of The Plum Tomato for years, regularly ordering takeout—just in the last two months, we’ve spent $360 there. Unfortunately, after today’s experience, we won’t be returning. We ordered Steak & Cheese subs, expecting the traditional shaved steak with peppers and onions. However, their website has two different subs titled exactly the same thing, with the fine print distinguishing one as steak tips and the other as shaved steak. Our order arrived as plain sub rolls with overcooked steak tips and American cheese—not what we intended to order. When we called to explain the issue, they put us on hold for over 10 minutes. Their resolution? We could buy two new sandwiches (with a small discount) and return the incorrect ones. Essentially, we had to pay twice for what was ultimately a menu design issue on their end. When we declined, they made it clear that they took no responsibility and placed all the blame on us. As longtime customers, we were incredibly disappointed in their unwillingness to acknowledge that the menu is misleading, let alone offer a reasonable solution. A good business values its regulars, and sadly, this experience showed us that The Plum Tomato does not. They have lost our business.
Needed something quick and fast to eat while in between work appointments! Was craving a chicken parm sub and it did the job! Luis could not have been sweeter- it was so nice chatting with him
The one downside is the chef in the back prepared my sub without gloves out
Really wish they would have worn gloves or at least I wish I didn’t see it lol
Atmosphere: 4
Food: 4
Service: 5
We enjoy their Sicilian pizza!
Atmosphere: 4
Food: 4
Service: 5
Love their pizza.
Atmosphere: 3
Food: 5
Service: 5
Sadly, the pizza at this restaurant has changed significantly and for the worse. Their garlic tomato sauce used to be delicious. I’m not sure if there’s a new owner or new recipes, but the sauce, toppings, and even the crust isn’t good anymore. We need to find a new “go to” local pizza place.
Food: 2
Service: 4
Got the menu as a mailer and saw the grilled cheese selection and wife and I decided to check them out.
It's counter service with 6 booths to sit in that are pretty tired but functional.
Person at the counter was engaged and personable. Rest of the staff I saw looked friendly with each other and all busy working.
I ordered a Chipotle Chicken grilled cheese with homemade chips and my wife got the Smokey Turkey grilled cheese with fries.
While we waited I saw quite a few people come and pick up take out and it was pretty early. Food took an average amount of time to come out, I wasn't watching the clock but certainly didn't feel like I waited even a touch too long.
Sandwiches were good. All the ingredients were very tasty and quality. They were also in great proportion EXCEPT the cheese! Like, it's marketed as a gourmet "grilled cheese." It could have double the amount of cheese.
The French fries and the chips were fantastic. Fries might have been frozen but they were still really good.
All in all it was a good experience but fell short of something I'd rush back to or tell people it's a must try.
Atmosphere: 4
Food: 4
Service: 5
Very good, the food was impeccable, the staff were very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Disappointed. The quality of the food went downhill recently and the staff is clueless
Atmosphere: 1
Food: 1
Service: 1
For dine in, the place is small, but comfortable. The service is fast and the staff very pleasant.
Atmosphere: 5
Food: 4
Service: 5
Decent price and taste, nothing fancy. Very overcooked wings, cheese pizza barely has sauce. Very friendly staff tho.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Ravioli and fried chicken you can't go wrong and with it.
Staff were unwelcoming and were very rude, pizza was cut unevenly, the service was bad, and the pizza did not taste good. I would not come back here.
Atmosphere: 1
Food: 1
Service: 1
The best one restaurant, I highly recommend the Alfredo pasta ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rodeo Burger
Great little place to grab a bite. Even the small steak and cheese is a great portion. Wings rank among some of the best places I’ve had them. Young man behind the counter was very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Jumbo Wings
I expect by the reviews that this place makes great pizza. But I would stick to take out. We stopped for a late lunch around 3:30. I was disappointed that the dining area was very plain, old , grungy feeling and cold - like the old service station dining areas. OK for waiting for your pizza, not nice for dining in. We ordered a best ever grilled cheese and a salad. It took a good 20 minutes for the food. The grilled cheese had a little cheese and a lot of chopped tomatoes that would not stay in the bread (apparently added after grilling). The bread or butter on the bread tasted refrigerator burned, and so made much of the sandwich inedible. The salad was good enough with generous toppings. Overall, an OK meal but not what we expected and definitely would not dine in again. I was chilled through from the cold by the time we left.
Atmosphere: 1
Food: 3
Service: 2
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