Chipotle Mexican Grill

616 Fellsway, Medford
(781) 393-6871

Recent Reviews

Raymond Ng

Wouldn't choose this particular Chipotle if given the choice. Service becomes a mess when it gets busy. No one is accountable on the line. Saw someone order a burrito and it couldn't be wrapped well so the manger who had his hand full asked another employee next to him wrap it. No one acted like they heard anything and then hell broke loose. Yelling and slamming things. The thing that got me was I asked for vinaigrette and without looking the cashier said no. That really bothered me because I was really anticipating that. I would have waited or paid more but the place is just not big enough or controlled. You don't need to go at ultimate speeds care and attention will replace time. I'm so sorry to the people who work here.

Atmosphere: 3

Food: 2

Service: 1

Great Day

Do not order food here from any delivery app because thieves are gathering around to pick up your order. Once they got your order, they will cancel the request and second courier will never get your order. This place is not safe.

Atmosphere: 1

Service: 1

Stephen McKinney

I just ate the worst Chipotle Steak Burrito I have ever had. It wasn’t wrapped correctly, steak was falling all over, the steak was cold, and every part of the burrito was scrapped from the bottom of the container (steak, salsa, cheese, etc) and it was over an hour before close. It was gross and I never leave reviews but I had to for this one.

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Steak Burrito, Burrito

Yesley Rivera

Employees are taking to long

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Burrito Bowl, Chips

J G

Did a online order and when I got to this location they told me they had ran out of chicken so my order was going to take extra long … lol how do you run out of chicken never going back to this location

Atmosphere: 1

Service: 1

Peter Hurd

A bit rushed and only stop occasionally but food is fresh. A bit more for a quick bite but no wait and made for you. Only four stars for the expense, food and service are above that.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Chips, Side of Guacamole, Burrito

Julia Sandoval

Employees need to improve their customer service, they all look so miserable :(

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Burrito Bowl, Chips, Large Queso & Large Chips

Jason Lynn

Horrible employees. Some people are meant to work in a customer oriented atmosphere and some are not. Employees at this location are terrible.

Atmosphere: 3

Food: 3

Service: 1

Cosmo Borden

I have never been to this chipotle location despite living in the area and it’s clear to say I will not be returning to this location eitherThe moment I walked And I noticed how dirty the restaurant is, Sticky floors covered in bits of food, as well as unwashed, dirty tablesMy chipotle bowl was made very well, However, the women that were working the line today had an attitude with meI see why this Chipotle, unlike all the others in the area Has low reviews

Atmosphere: 1

Food: 3

Service: 2

Sabrina Abbott

I'm absolutely furious with my recent Chipotle experience. Not only was the food flavorless and dry, but they had the audacity to skimp on toppings despite my order of double protein. No salsa, no lettuce—just a sad excuse for a meal. And when I complained, they offered no refund or apology. Save yourself the disappointment and steer clear of this Chipotle. It's a waste of your time and money.

Atmosphere: 1

Food: 1

Service: 1

Bradford Hart

Better order online because they don't take orders in person at this location.

Atmosphere: 1

Food: 1

Service: 1

Joshua Thomas

Trash food and trash service. GM Gerson Umana is the rudest person. Do better chipotle.

Atmosphere: 1

Food: 1

Service: 1

Grace Moody

AMAZING GOOD FOOD! (Though a man with red shorts and black sweatshirt came in to order food, he complained about everything even though he was getting food. He took pictures of a mess customers left, not chipotle’s fault) My kids and I made sure we told the lovely staff their food was wonderful! Will eat here again anytime!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Burrito Bowl

John Arvanitis

When you visit a chain, you know exactly what you are going to get. Why else would you go there?The food is Chipotle, tasty and inexpensive.It's not wow, it's not horrible.What is horrible is the price of guacamole.Other than that, if you like inexpensive Mexican like food, you will be happy.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Burrito Bowl

A M

As a previous employee we cant give more food when the manager is micro managing us and watching our every move which is during 11:30-1. If you want more food come before or after then when they arent around

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