Cold Stone Creamery

61 Station Landing, Medford
(781) 350-5532

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Recent Reviews

Firstly the customer service is just horrendous, you feel like such a burden for even stepping into the store. The 3 stars is because the quality of the ice cream is unmatched! Warning- if you get any of the halloween themed ice cream, forgetting the name but it’s black dyed and cake battered flavored- it will dye everything… i mean everything so maybe don’t get it for kids lol
The date is August 9th a Saturday and I want to commend the excellent customer service of the staff that was working this night. 3 young ladies who made me want to come back to this location often. Parked in rear and tried to enter but door was locked due to the time. One of the workers noticed us outside and opened the door while informing us the rear closes at a certain time but still allowed us to enter. Overall great customer service thru the whole transaction. Thank you guys.
Vegetarian options: There is a vegan ice cream option and a frappe option but they are not careful about not mixing it with milk.

Dietary restrictions: They have options for plant based ice cream and say they cater to allergies but I wouldn't trust any cross contamination. I had to watch that they tried to put whole milk in the plant based milkshake and then after I called it out they simply dumped it and used the same blender, didn't even look to...

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