Jitters Cafe Inc

Food is always awesome. Service is getting lax. Younger servers Seeming to care less.

Atmosphere: 4

Food: 5

Service: 3

This place is trying too hard to be Panera, after this experience I would’ve rather drove the extra distance to go there instead. Food is mid, but the prices are the same as Panera for some reason. Ordered a chicken pesto sandwich which doesn’t come with onions, so I specifically asked if they could add them, and they told me yes, they can add it on… which they never did, and I’m guessing they still charged me for adding them too. After about 15-20 minutes of waiting (and getting chocolate on my sleeve from the dirty counter that wasn’t cleaned) I finally got my sandwich and decided to get a coffee too, which also was mid. Again could find better elsewhere, and for cheaper, at that point just go to Dunks or Panera, don’t bother coming here…

Where are my onions?

Atmosphere: 2

Food: 1

Service: 2

fabulous place! their largest table is juuust big enough for some boardgames <3. no, they dont have their own selection of games, we bring our own :).

They give you more ice than coffee and still charge a premium. Stop cutting costs and raising prices, and train your employees on customer service

Atmosphere: 2

Food: 1

Service: 1

I found this place by walking up from my sister's house. I just thought it was a regular coffee shop with some sandwiches as a side hustle.

I was wrong. This was one of the best sandwiches I've ever tasted. Stunning. Every ingredient was fresh and tasty. It was a simple ham and cheese sandwich but it was stunning.

I will most definitely be back again

Atmosphere: 5

Food: 5

Service: 5

We’ve been working on a project nearby for a few months and this has become our go-to coffee break spot. Happy to see they carry Atomic coffee, and the sandwiches are fantastic!

I hear they are opening another location in ski country up in VT, we will definitely stop in next time we are up there.

Atmosphere: 5

Food: 5

Service: 5

Great location and plenty of parking. Highly recommend the build your own breakfast sandwiches, which were really good. I enjoyed a latte. We were ordering coffee for some friends and the staff were really helpful at helping us interpret what to order. There are shared bathrooms in the building down the hallway. My only comment for improvement would be the ceiling vents are visibly dirty and ceiling tiles around it are dirty.

Atmosphere: 4

Food: 5

Service: 5

Harvey & Sons tea was delicious and the indoor and outdoor seating is spacious. There’s a comfy couch and games too!

Atmosphere: 5

Food: 5

Service: 5

They serve atomic coffee, a great local (Beverly) roaster! Excellent cold brew

Atmosphere: 4

Food: 4

Service: 5

Went to the shop to order the $24 special with a coupon (2 paninis, 2 drinks, and two bags of chips). I ordered one Reuben panini and one Ultimate Pastrami for the sandwiches. However, when I got home, I realized that at least one sandwich was switched up for ham rather than for the pastrami. The taste was very obviously ham not pastrami and also the look of the meat was obviously ham. The order slip was attached to the bag and was correct just as I ordered it. This is very upsetting…if they perhaps ran out of the pastrami, they could have at least told me. What a bad precedent to set and a great way to lose customers. I plan to return in the morning and speak with the manager or someone in charge. So…when you buy a sandwich at Jitters BE SURE TO CHECK THE MEAT!!! Make sure it’s what you ordered! Don’t trust that they will do the right thing…I was duped, surely they have tried the “switch-a-roo” on the other “”older people” getting take out! Watch out…that is some game they’re playing! ICH - Melrose

FOLLOW UP TO THE ABOVE

I RETURNED TODAY TO SPEAK WITH A MANAGER. THE BEST TREATMENT I HAVE EVER RECEIVED WITH AN APOLOGY. This was only the first time it happened but I am very impressed with the reaction and generous response! Let me just say…they more than made it right!! Very professional response…I assume it was an honest mistake. I will definitely continue going to Jitter’s - they definitely have great sandwiches/paninis! GOOD JOB!

Atmosphere: 5

Food: 5

Service: 5

I've been coming here for years as a place to work with my laptop away from my house. The food is simple but very good, the staff are friendly, and they have nice indoor and seasonal outdoor seating.

Atmosphere: 5

Food: 5

Service: 5

Best chicken salad on croissant!!

Atmosphere: 5

Food: 5

Service: 5

reuben

I love the chicken salad sandwiches and the coffee so good!!

Stopped at Jitters for a sandwich after a bike ride and everything was delicious. Tyler was very friendly and made an amazing sandwich!