Was always a great dunkin to go to never let me down
Atmosphere: 5
Food: 5
Service: 5
sal φ
I had a really disappointing experience at this Dunkin' Donuts. We ordered 4 medium lattes, but were only given small ones, and still charged for the mediums. On top of that, they gave us the wrong type of bagel, which just showed a lack of care. When we tried to get things sorted out, the staff was unhelpful and dismissive — and they refused to give us a receipt when we asked, which felt sketchy. Overall, the service was terrible, and it felt like we paid more than we got. Definitely won’t be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
anthony giangregorio
Ice coffee
Food: 5
Meagan Poliskey
i ordered a black pepper bacon wrap with american cheese it even says so on the sticker and they gave me white cheddar and plain bacon , i work at dunkin and stuff like this just annoys me so bad cause i don’t understand how people make a mistake that big it’s ridiculous and lazy
Food: 1
Service: 4
kenny hume
Quick stop for coffee,donuts and breakfast sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Deysha Bernabel
I’ve come here several times and dining room is usually closed. Employees don’t look happy at all to be there. Poor customer service
Atmosphere: 1
Service: 1
Maan Patel
We ordered 2 avacado toast but they didn’t made it and told that we never order that.
Service: 1
J R
Lady in the drive thru is extremely rude. Waited 20 minutes in the drive thru and it wasn’t even busy only to pull up to the window and they didn’t have my order at all. The lady attending the window has a terrible attitude and should not be in customer service. I just left and drove home as I didn’t want to waste more of my time. I don’t like leaving bad reviews but this was the worst experience as a customer.
Atmosphere: 1
Food: 1
Service: 1
kkayjp
Awful dunkins. I’ve given many chances they always forget my food/donut and when I remind them the lady makes faces and rolls her eyes. Terrible service don’t work somewhere if you are gonna be rude to customers.
Atmosphere: 1
Food: 1
Service: 1
Nadeem
I have one request from staff, bring smile on face when taking customer.
The lady is always really rude in the drive through and she always makes the coffee with whole milk and insists that it’s not whole milk. I sent the coffee back to her and politely asked for her to remake it because I could tell it’s whole milk, but she insisted that it’s the right milk. When I got to my destination, i took a sip and realized that it is whole milk. And she gave me dirty looks for asking her to fix her mistake. I am a very polite person and I am never rude to the employees at all, I very kindly ask her to fix it. And she is always very rude in response for no reason! This has happened about 3 times now so I’m not gonna come back again. I am lactose intolerant and I either get skim or oat milk, so this mistake is really messed up considering that she always insists that it’s the right milk. So if I drink it, I can get really sick for the whole day! And she insists to me that it’s made properly. If u have an allergy, this place is not safe for u
Atmosphere: 1
Food: 1
Service: 1
Michael Murphy
I wouldn’t even give this Dunkin’s a 1 star. The lady running the drive through told me “hurry up and order there’s a line” then I got my window and sat there for 15 minutes the girl finally came and had to reorder my entire order then got mad at me for asking to fix my coffee. They are the most rude Dunkin’s in Salem. We didn’t ask you to work there you applied so don’t treat customers so rudely.
Jevin Burgess
Terrible service and time management. As a business owner myself, I'd be ashamed. The man with the red hair was disrespectful. Kept cutting me off while I was ordering, had me pull forward due to a Vanilla Bean Coolatta and a breakfast Sandwich where I sat at waited another 5 minutes. To receive no drink tray I asked for, more attitude, and a terrible tasting drink. Do better, Dunkins!
Atmosphere: 1
Food: 1
Service: 1
Yahrieliz Valentin
3rd time getting watered down hot chocolate , had the same problem with the frozen drinks. I also usually get avocado toast and they either come out burnt or with a pound of avocado on it.
Atmosphere: 1
Food: 1
Service: 1
Unknown Alias
To Whom It May Concern,
I can't believe I have to write this, but this Dunkin' Donuts is by far the worst I have ever encountered. The level of incompetence among the staff is astounding, and it seems like every single interaction is a struggle.
During my visit, the drive-thru experience was a complete disaster. The employee who handled my transaction was not only ineffective but also decided to pocket my extra cash instead of telling me I had overpaid. To top it off, he didn’t even bother to give me my receipt until I explicitly asked for it. When I finally got it, I realized he had put it in as exact cash. But if you watch the cameras you'll see what happen!
It's clear that your staff needs serious retraining, as this is an embarrassing representation of what Dunkin' Donuts should stand for. I expect better, and frankly, you should too.
Do something about this.
Also getting yelled at via the drive-thru about how they don't do Apple Pay via Apple Watch is really annoying too especially when they typically hold the reader next to the window every time (then I get told my some cranky lady that it's been this way for 2 months. Last week I was there and they were doing it maybe that's what your version of 2 months is. SMH.
Was always a great dunkin to go to never let me down
Atmosphere: 5
Food: 5
Service: 5
I had a really disappointing experience at this Dunkin' Donuts. We ordered 4 medium lattes, but were only given small ones, and still charged for the mediums. On top of that, they gave us the wrong type of bagel, which just showed a lack of care. When we tried to get things sorted out, the staff was unhelpful and dismissive — and they refused to give us a receipt when we asked, which felt sketchy. Overall, the service was terrible, and it felt like we paid more than we got. Definitely won’t be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Ice coffee
Food: 5
i ordered a black pepper bacon wrap with american cheese it even says so on the sticker and they gave me white cheddar and plain bacon , i work at dunkin and stuff like this just annoys me so bad cause i don’t understand how people make a mistake that big it’s ridiculous and lazy
Food: 1
Service: 4
Quick stop for coffee,donuts and breakfast sandwiches.
Atmosphere: 4
Food: 4
Service: 4
I’ve come here several times and dining room is usually closed. Employees don’t look happy at all to be there. Poor customer service
Atmosphere: 1
Service: 1
We ordered 2 avacado toast but they didn’t made it and told that we never order that.
Service: 1
Lady in the drive thru is extremely rude. Waited 20 minutes in the drive thru and it wasn’t even busy only to pull up to the window and they didn’t have my order at all. The lady attending the window has a terrible attitude and should not be in customer service. I just left and drove home as I didn’t want to waste more of my time.
I don’t like leaving bad reviews but this was the worst experience as a customer.
Atmosphere: 1
Food: 1
Service: 1
Awful dunkins. I’ve given many chances they always forget my food/donut and when I remind them the lady makes faces and rolls her eyes. Terrible service don’t work somewhere if you are gonna be rude to customers.
Atmosphere: 1
Food: 1
Service: 1
I have one request from staff, bring smile on face when taking customer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The lady is always really rude in the drive through and she always makes the coffee with whole milk and insists that it’s not whole milk. I sent the coffee back to her and politely asked for her to remake it because I could tell it’s whole milk, but she insisted that it’s the right milk. When I got to my destination, i took a sip and realized that it is whole milk. And she gave me dirty looks for asking her to fix her mistake. I am a very polite person and I am never rude to the employees at all, I very kindly ask her to fix it. And she is always very rude in response for no reason! This has happened about 3 times now so I’m not gonna come back again. I am lactose intolerant and I either get skim or oat milk, so this mistake is really messed up considering that she always insists that it’s the right milk. So if I drink it, I can get really sick for the whole day! And she insists to me that it’s made properly. If u have an allergy, this place is not safe for u
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t even give this Dunkin’s a 1 star. The lady running the drive through told me “hurry up and order there’s a line” then I got my window and sat there for 15 minutes the girl finally came and had to reorder my entire order then got mad at me for asking to fix my coffee. They are the most rude Dunkin’s in Salem. We didn’t ask you to work there you applied so don’t treat customers so rudely.
Terrible service and time management. As a business owner myself, I'd be ashamed. The man with the red hair was disrespectful. Kept cutting me off while I was ordering, had me pull forward due to a Vanilla Bean Coolatta and a breakfast Sandwich where I sat at waited another 5 minutes. To receive no drink tray I asked for, more attitude, and a terrible tasting drink. Do better, Dunkins!
Atmosphere: 1
Food: 1
Service: 1
3rd time getting watered down hot chocolate , had the same problem with the frozen drinks. I also usually get avocado toast and they either come out burnt or with a pound of avocado on it.
Atmosphere: 1
Food: 1
Service: 1
To Whom It May Concern,
I can't believe I have to write this, but this Dunkin' Donuts is by far the worst I have ever encountered. The level of incompetence among the staff is astounding, and it seems like every single interaction is a struggle.
During my visit, the drive-thru experience was a complete disaster. The employee who handled my transaction was not only ineffective but also decided to pocket my extra cash instead of telling me I had overpaid. To top it off, he didn’t even bother to give me my receipt until I explicitly asked for it. When I finally got it, I realized he had put it in as exact cash. But if you watch the cameras you'll see what happen!
It's clear that your staff needs serious retraining, as this is an embarrassing representation of what Dunkin' Donuts should stand for. I expect better, and frankly, you should too.
Do something about this.
Also getting yelled at via the drive-thru about how they don't do Apple Pay via Apple Watch is really annoying too especially when they typically hold the reader next to the window every time (then I get told my some cranky lady that it's been this way for 2 months. Last week I was there and they were doing it maybe that's what your version of 2 months is. SMH.
Food: 1
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