i have been a patron of cake shop for a while and have gotten coffee and food here since it opened with my best friends, but honestly that has all gone out the window honestly given the horrible customer service my boyfriend and i experienced just now. we walk in to no greeting and kindly placed our orders after a few minutes and the person at the register was very cold, for some benefit of the doubt context we came in at 2 and they close at 3 understandably kinda annoying but as a retail / food service vet, but seemingly giving customers attitude for that reason is crazy. the real kicker though is almost immediately after getting his $7 drink my boyfriends cup slipped and spilled in the ground off the table. there was no one in the store and there’s no possible way the two people behind the counter didn’t hear or see it. my boyfriend and i being super embarrassed cleaned it up because we felt really horrible. my boyfriend went as far to go up to the register and ask for a wet rag so the table and floor wouldn’t be sticky and make the lives of the baristas easier. to which the person behind the counter just said “….. well mop later” in an extremely rude tone. i want to be clear, we were not expecting to get a new coffee for free, but given we collectively paid $35 between our two orders and there was two other customers in the store AND we fully cleaned up the mess, it was a little disheartening for her not to offer him a new beverage. him and i are food service and retail vets and both agreed offering a new drink would have been the standard ESPECIALLY given he had that drink in his hands for maybe less than 2 minutes.
i aim to support local but i guess ill be sticking to my route at dunkin because this was just such an unenjoyable experience.
Atmosphere: 1
Food: 2
Service: 1
Sarah Elizabeth
Absolutely love this place. Great coffee and treats, so cozy and the staff is so friendly and nice.
Atmosphere: 5
Food: 5
Service: 5
Greg
New staff here has the worst attitudes
Rachel Anderson
A long time favorite spot for us (and we are HUGE coffee shop lovers). We come here weekly, sometimes more often, and although the sandwiches, treat, and coffee drinks are phenomenal, we come back for the people. The Cake Shop family is nothing short of absolutely amazing. We always feel so welcome and are honored to be regulars at such an unbelievable spot. The daily treats are amazing and I am always blown away by the custom cakes that I have ordered (and finally delicious gluten free)! 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Jessi Hill
The food here is wonderful! There are savory dishes alongside the sweet treats. There are vegetarian options (I'm not sure about vegan).
Atmosphere: 5
Food: 5
Service: 5
Felix (Zero)
I love the coffee & the desserts. The prices are very good for the size you get. I highly recommend the Thai iced coffee & the brownies. The service was also great! We had our hands full so one of the employees helped us bring our drinks to the car.
Atmosphere: 5
Food: 5
Service: 5
Juniper Moss
Delicious coffee, treats, and bites in a lively cafe atmosphere. Service is friendly. Select from coffee classics or specialty drinks, fresh house-made desserts, and mouth-watering savory sandwiches. Whether you’re swinging by for a quick bite or sipping a warm drink with a warm book, this is a great spot!
Atmosphere: 5
Food: 5
Service: 5
hazel collins
I went a few times and really enjoyed the food and coffee! Would not recommend the matcha though... I ordered an iced matcha latte and was surprised and disappointed at how pale it was and it tasted like sweet milk. I asked a worker and she was very nice and offered to remake it even though I didn't really want another one, but the remade one just tasted like sweeter milk with a hint of matcha. Not sure if it's the quality of the matcha used or the way it's made, but I would not recommend getting it! I ended up getting another coffee (which I did pay for) because it just did not taste good. I don't think it's the workers' fault, although they did not ask me if I wanted a different item/if the remade drink tasted good, but just the way they're trained to make it probably. However, I would recommend the sandwiches and coffee!
Atmosphere: 5
Food: 4
Service: 4
Sierra Macdonald
I’ve been trying new coffee places around the area and I have to say this has really taken the cake! I walked in and was greeted almost immediately. It was speedy service and they gave me great recommendations on their treats. I normally don’t give reviews, but this was definitely a 10 out of 10 experience.
Love this place! Everyone is very personable and down to earth. I like their lates the best but their monthly specials list is where it is at if you want something new. The prices are a bit high but it is worthwhile.
Atmosphere: 5
Food: 5
Service: 5
Patrick Swayze
Place has beautiful baked goods.
Atmosphere: 5
Food: 5
Service: 5
Wynter Cady
I’ve been wanting to come here for such a long time since seeing viral videos on this cafe all over my tiktok! Decided today would be the day to come and was suprised with the lack of customer service. As a barista myself, I was hoping for a more welcoming interaction but instead felt like I was initiating the entire conversation; I was not even greeted until greeting the employee myself. Other then the awkward and uncomfortable ordering experience the place wasn’t half bad. Hopefully if I return the hospitality is better. We got an iced pancake latte & hot maple cappuccino both were extremely good coming from two people with high coffee standards. If the man with red hair and beard makes your drink, your in good hands!
Great coffee, amazing cakes
Atmosphere: 5
Food: 5
Service: 5
i have been a patron of cake shop for a while and have gotten coffee and food here since it opened with my best friends, but honestly that has all gone out the window honestly given the horrible customer service my boyfriend and i experienced just now. we walk in to no greeting and kindly placed our orders after a few minutes and the person at the register was very cold, for some benefit of the doubt context we came in at 2 and they close at 3 understandably kinda annoying but as a retail / food service vet, but seemingly giving customers attitude for that reason is crazy. the real kicker though is almost immediately after getting his $7 drink my boyfriends cup slipped and spilled in the ground off the table. there was no one in the store and there’s no possible way the two people behind the counter didn’t hear or see it. my boyfriend and i being super embarrassed cleaned it up because we felt really horrible. my boyfriend went as far to go up to the register and ask for a wet rag so the table and floor wouldn’t be sticky and make the lives of the baristas easier. to which the person behind the counter just said “….. well mop later” in an extremely rude tone. i want to be clear, we were not expecting to get a new coffee for free, but given we collectively paid $35 between our two orders and there was two other customers in the store AND we fully cleaned up the mess, it was a little disheartening for her not to offer him a new beverage. him and i are food service and retail vets and both agreed offering a new drink would have been the standard ESPECIALLY given he had that drink in his hands for maybe less than 2 minutes.
i aim to support local but i guess ill be sticking to my route at dunkin because this was just such an unenjoyable experience.
Atmosphere: 1
Food: 2
Service: 1
Absolutely love this place. Great coffee and treats, so cozy and the staff is so friendly and nice.
Atmosphere: 5
Food: 5
Service: 5
New staff here has the worst attitudes
A long time favorite spot for us (and we are HUGE coffee shop lovers). We come here weekly, sometimes more often, and although the sandwiches, treat, and coffee drinks are phenomenal, we come back for the people. The Cake Shop family is nothing short of absolutely amazing. We always feel so welcome and are honored to be regulars at such an unbelievable spot. The daily treats are amazing and I am always blown away by the custom cakes that I have ordered (and finally delicious gluten free)! 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
The food here is wonderful! There are savory dishes alongside the sweet treats. There are vegetarian options (I'm not sure about vegan).
Atmosphere: 5
Food: 5
Service: 5
I love the coffee & the desserts. The prices are very good for the size you get. I highly recommend the Thai iced coffee & the brownies. The service was also great! We had our hands full so one of the employees helped us bring our drinks to the car.
Atmosphere: 5
Food: 5
Service: 5
Delicious coffee, treats, and bites in a lively cafe atmosphere. Service is friendly. Select from coffee classics or specialty drinks, fresh house-made desserts, and mouth-watering savory sandwiches. Whether you’re swinging by for a quick bite or sipping a warm drink with a warm book, this is a great spot!
Atmosphere: 5
Food: 5
Service: 5
I went a few times and really enjoyed the food and coffee! Would not recommend the matcha though... I ordered an iced matcha latte and was surprised and disappointed at how pale it was and it tasted like sweet milk. I asked a worker and she was very nice and offered to remake it even though I didn't really want another one, but the remade one just tasted like sweeter milk with a hint of matcha. Not sure if it's the quality of the matcha used or the way it's made, but I would not recommend getting it! I ended up getting another coffee (which I did pay for) because it just did not taste good. I don't think it's the workers' fault, although they did not ask me if I wanted a different item/if the remade drink tasted good, but just the way they're trained to make it probably. However, I would recommend the sandwiches and coffee!
Atmosphere: 5
Food: 4
Service: 4
I’ve been trying new coffee places around the area and I have to say this has really taken the cake! I walked in and was greeted almost immediately. It was speedy service and they gave me great recommendations on their treats. I normally don’t give reviews, but this was definitely a 10 out of 10 experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love the smoothies and the atmosphere inside!
Atmosphere: 5
Food: 5
Service: 5
Love this place! Everyone is very personable and down to earth. I like their lates the best but their monthly specials list is where it is at if you want something new. The prices are a bit high but it is worthwhile.
Atmosphere: 5
Food: 5
Service: 5
Place has beautiful baked goods.
Atmosphere: 5
Food: 5
Service: 5
I’ve been wanting to come here for such a long time since seeing viral videos on this cafe all over my tiktok! Decided today would be the day to come and was suprised with the lack of customer service. As a barista myself, I was hoping for a more welcoming interaction but instead felt like I was initiating the entire conversation; I was not even greeted until greeting the employee myself. Other then the awkward and uncomfortable ordering experience the place wasn’t half bad. Hopefully if I return the hospitality is better. We got an iced pancake latte & hot maple cappuccino both were extremely good coming from two people with high coffee standards. If the man with red hair and beard makes your drink, your in good hands!
Atmosphere: 4
Food: 4
Service: 1
I love their turkey sandwich wow
Loading...