I debated writing this review, but I feel it’s necessary. I apologize in advance for the length.
I went to Calabria last night for a drink with a girlfriend to catch up. The bartender, Mikayla, was great. The drinks were tasty, and the service from her was excellent. The kitchen closed early, but we were only there for drinks, so it didn’t matter. The rest of the staff spent most of the time in the back after making cocktails for themselves. This didn’t bother me—we had our drinks and everything was fine.
When we were ready to leave, we asked for the check. It was dropped off, and there was a QR code to pay directly from the receipt, which was convenient. I paid using the QR code, and my friend stepped away to the bathroom. When the bartender returned, she noticed there was no card or cash and asked if I paid via the QR code. I said yes, and she explained they’ve been having issues with it—charges show as pending, then get refunded, and the restaurant never receives the money—so I would need to pay again.
I explained that I had paid this way during a previous visit and the charge fully processed on my bank account. Because of that experience, I wasn’t comfortable immediately swiping my card again. During that prior visit, staff had told me the payment didn’t show in their system but was still successful. I even offered to leave my phone number so they could contact me if the payment truly didn’t go through, and I would happily pay.
The bartender went to the back and returned with a woman I assumed was the manager. Unfortunately, this is where things went downhill. She didn’t introduce herself or apologize. She simply stated, “The charge has been voided, and we need to swipe the card again,” then walked away back to the kitchen. I was handed a receipt that said “VOID” at the top.
Honestly, I was embarrassed. There was no support for the bartender, who was clearly trying to resolve an issue that should have been handled by management—not left to her. I reiterated that I wasn’t trying to be difficult, but given my previous experience with the QR code working properly, I was understandably hesitant.
Mikayla apologized and explained it’s a newer system, it’s been glitchy, the restaurant hasn’t been getting paid (including tips), and the person who can fix it has been on vacation. I suggested that customers be told to avoid using the QR code until the issues are resolved. She said they sometimes forget when it’s busy, though there was only one other couple in the restaurant at the time & the staff was drinking in the back so clearly that wasn’t the situation here.
I couldn’t help but think: what if someone didn’t have enough funds to pay twice while the first charge was pending for days on their bank account? That could easily happen and would be incredibly uncomfortable. I paid again but tipped in cash to ensure Mikayla received her tip.
This was not Mikayla’s fault—she was wonderful throughout. I later learned the woman who intervened was one of the owners, which is what ultimately prompted this review. As a business owner myself, I was disappointed in how a customer service issue was handled and how an employee was left without support.
I hope the QR code issue is resolved soon. While the drinks were good, I don’t think I’ll be back. Good employees are hard to find, and they deserve better support.
Thank you, Mikayla—I truly appreciate how professionally you handled everything.
Jack Downing
The veal picatta is absolutely divine. Cooked perfectly. I also tried the homemade fettuccine with a pesto cream sauce. Amazing. So good. I love the way food is prepared at Calabria. The only complaint I have is the Italian bread. It takes gummy and without flavor.
Atmosphere: 4
Food: 5
Service: 5
Clara Patricia Sylvester
Food was Great
Atmosphere: 5
Food: 5
Service: 5
Betty C
The service was excellent. It was a bit chilly in there. I prefer it be warmer. It was a very cold day so I wore thermals under my clothes. It was still a bit chilly. The eggplant sandwich was not as good as I expected. I like their eggplant so decided on the eggplant panini. I wouldn't get it again.
Atmosphere: 4
Food: 3
Service: 5
Katie Graveson
Posting for a family member: Ordered delivery via DoorDash Food was not as described. Pasta was over cooked and salad was wilted. Called Calabria’s to let them know there was no spinach in or on the portobello ravioli. The person who answered the phone was snarky and rude and stated to call DoorDash. Being a frequent customer of Calabria’s, this was not the response I expected. I will never order delivery from Calabria’s again. To spend the money they charge for delivery is ridiculous for such poor quality. So sad. I really liked the food in the past.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Bond
I am Calabrese so I wanted to try the food from my mother’s region of Italy. The Bruchetta was amazing, my Marsala was just ok. My friend loved his Chicken Piccatta. Our server was outstanding right down to the bus boy! It was a Friday night, this place was hopping!
Atmosphere: 5
Food: 4
Service: 5
Paul Starvaski
Love their homemade pasta
Atmosphere: 4
Food: 5
Service: 5
Krista Lewis
I ordered a half tray of the cheese lasagna for a family gathering over the weekend, and all 10 of us were surprised that there were only 2 layers of noodles and an excessive amount of ricotta cheese. Anoodle layer on the bottom and one on the top, does with seasoned ricotta and topped with mozzarella. Though it was very good flavor-wise, it was overly rich from all the cheese, and even when paired with extra sauce, meatballs and sausage, nobody had seconds.
Atmosphere: 4
Food: 3
Service: 4
Burgeranus
I got take out just as I have tons of times before, I ordered 3 sides of mash potatoes because they are usually good however this time they were extremely bland like there was no butter or salt added. When I called back to tell them they were very dismissive and said that they were just using different potatoes this time. I have never called and complained before but the taste was so bad I had to say something. When I asked for a partial refund they said to come get a gift card. When I arrived it was for $3. After spending $70+ on food and leaving a $10 tip this was a slap in the face. I will not be returning again.
Have been there multiple times. The food is always great, and the portions are always large. I mean large, you aren’t eating a whole dinner in one sitting! Caitlyn has been our server on most occasions. She is always quite pleasant and does an amazing job!!! I would definitely highly recommend Calabria to anyone looking for a great meal in a great place, who obviously works hard to retain a great staff. Thank you Calabria and Caitlyn for many great dining experiences, and many more to come!!!!
Food: 5
David Swift
Great little spot, amazing food, fantastic service.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Vinciulla
The back room we were placed in was so loud with a large party that we couldn't hear to even speak to those at our table.
Atmosphere: 1
Food: 4
Service: 4
Christopher Briere
Great old-time Italian hospitality here. Enough good food for 3 meals. Wonderful desserts & a first visit extra appetizer.
It was amazing.
Atmosphere: 5
Food: 5
Service: 5
I debated writing this review, but I feel it’s necessary. I apologize in advance for the length.
I went to Calabria last night for a drink with a girlfriend to catch up. The bartender, Mikayla, was great. The drinks were tasty, and the service from her was excellent. The kitchen closed early, but we were only there for drinks, so it didn’t matter. The rest of the staff spent most of the time in the back after making cocktails for themselves. This didn’t bother me—we had our drinks and everything was fine.
When we were ready to leave, we asked for the check. It was dropped off, and there was a QR code to pay directly from the receipt, which was convenient. I paid using the QR code, and my friend stepped away to the bathroom. When the bartender returned, she noticed there was no card or cash and asked if I paid via the QR code. I said yes, and she explained they’ve been having issues with it—charges show as pending, then get refunded, and the restaurant never receives the money—so I would need to pay again.
I explained that I had paid this way during a previous visit and the charge fully processed on my bank account. Because of that experience, I wasn’t comfortable immediately swiping my card again. During that prior visit, staff had told me the payment didn’t show in their system but was still successful. I even offered to leave my phone number so they could contact me if the payment truly didn’t go through, and I would happily pay.
The bartender went to the back and returned with a woman I assumed was the manager. Unfortunately, this is where things went downhill. She didn’t introduce herself or apologize. She simply stated, “The charge has been voided, and we need to swipe the card again,” then walked away back to the kitchen. I was handed a receipt that said “VOID” at the top.
Honestly, I was embarrassed. There was no support for the bartender, who was clearly trying to resolve an issue that should have been handled by management—not left to her. I reiterated that I wasn’t trying to be difficult, but given my previous experience with the QR code working properly, I was understandably hesitant.
Mikayla apologized and explained it’s a newer system, it’s been glitchy, the restaurant hasn’t been getting paid (including tips), and the person who can fix it has been on vacation. I suggested that customers be told to avoid using the QR code until the issues are resolved. She said they sometimes forget when it’s busy, though there was only one other couple in the restaurant at the time & the staff was drinking in the back so clearly that wasn’t the situation here.
I couldn’t help but think: what if someone didn’t have enough funds to pay twice while the first charge was pending for days on their bank account? That could easily happen and would be incredibly uncomfortable. I paid again but tipped in cash to ensure Mikayla received her tip.
This was not Mikayla’s fault—she was wonderful throughout. I later learned the woman who intervened was one of the owners, which is what ultimately prompted this review. As a business owner myself, I was disappointed in how a customer service issue was handled and how an employee was left without support.
I hope the QR code issue is resolved soon. While the drinks were good, I don’t think I’ll be back. Good employees are hard to find, and they deserve better support.
Thank you, Mikayla—I truly appreciate how professionally you handled everything.
The veal picatta is absolutely divine. Cooked perfectly. I also tried the homemade fettuccine with a pesto cream sauce. Amazing. So good. I love the way food is prepared at Calabria. The only complaint I have is the Italian bread. It takes gummy and without flavor.
Atmosphere: 4
Food: 5
Service: 5
Food was Great
Atmosphere: 5
Food: 5
Service: 5
The service was excellent. It was a bit chilly in there. I prefer it be warmer. It was a very cold day so I wore thermals under my clothes. It was still a bit chilly. The eggplant sandwich was not as good as I expected. I like their eggplant so decided on the eggplant panini. I wouldn't get it again.
Atmosphere: 4
Food: 3
Service: 5
Posting for a family member:
Ordered delivery via DoorDash
Food was not as described. Pasta was over cooked and salad was wilted.
Called Calabria’s to let them know there was no spinach in or on the portobello ravioli. The person who answered the phone was snarky and rude and stated to call DoorDash. Being a frequent customer of Calabria’s, this was not the response I expected. I will never order delivery from Calabria’s again. To spend the money they charge for delivery is ridiculous for such poor quality. So sad. I really liked the food in the past.
Atmosphere: 1
Food: 1
Service: 1
I am Calabrese so I wanted to try the food from my mother’s region of Italy. The Bruchetta was amazing, my Marsala was just ok. My friend loved his Chicken Piccatta. Our server was outstanding right down to the bus boy! It was a Friday night, this place was hopping!
Atmosphere: 5
Food: 4
Service: 5
Love their homemade pasta
Atmosphere: 4
Food: 5
Service: 5
I ordered a half tray of the cheese lasagna for a family gathering over the weekend, and all 10 of us were surprised that there were only 2 layers of noodles and an excessive amount of ricotta cheese. Anoodle layer on the bottom and one on the top, does with seasoned ricotta and topped with mozzarella. Though it was very good flavor-wise, it was overly rich from all the cheese, and even when paired with extra sauce, meatballs and sausage, nobody had seconds.
Atmosphere: 4
Food: 3
Service: 4
I got take out just as I have tons of times before, I ordered 3 sides of mash potatoes because they are usually good however this time they were extremely bland like there was no butter or salt added. When I called back to tell them they were very dismissive and said that they were just using different potatoes this time. I have never called and complained before but the taste was so bad I had to say something. When I asked for a partial refund they said to come get a gift card. When I arrived it was for $3. After spending $70+ on food and leaving a $10 tip this was a slap in the face. I will not be returning again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Have been there multiple times. The food is always great, and the portions are always large. I mean large, you aren’t eating a whole dinner in one sitting!
Caitlyn has been our server on most occasions. She is always quite pleasant and does an amazing job!!!
I would definitely highly recommend Calabria to anyone looking for a great meal in a great place, who obviously works hard to retain a great staff. Thank you Calabria and Caitlyn for many great dining experiences, and many more to come!!!!
Food: 5
Great little spot, amazing food, fantastic service.
Atmosphere: 5
Food: 5
Service: 5
The back room we were placed in was so loud with a large party that we couldn't hear to even speak to those at our table.
Atmosphere: 1
Food: 4
Service: 4
Great old-time Italian hospitality here. Enough good food for 3 meals. Wonderful desserts & a first visit extra appetizer.
Atmosphere: 5
Food: 5
Service: 5
Good expensive food
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Stuffed Mushrooms
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