Dunkin'

One employee only available, busy with driving customers, waited for minutes to be attended, very small assortment, not even selling brandes coffee beans. Not worth visiting.

Atmosphere: 2

Service: 2

I go early in the morning about 4:45ish. I do a mobile order through the app. I submit it when I’m passing by Polar Park on Chandler St. When I pull up to the speaker, 80% of the time- that’s when it’s acknowledged that a mobile order has even been submitted..

For the owners- why even be open? Just for safety purposes you should have at minimum, two people working.. Between the counter traffic and drive thru traffic- it’s ridiculous to have one person working trying to accommodate all that..

I’m sure your opening staff are not being paid to be in a constant state of chaos trying to fulfill everyone’s orders.. What are you saving by understaffing it? $50?? Deduct how many people just opt to pass by it because they don’t want to wait ten minutes to get a coffee and a wrap. I guess that’s the world we live in now.. To be fair, you’re definitely not the only franchise that does this.. The Leicester one gets people through… You should consult them..

Atmosphere: 4

Food: 3

Service: 1

My bf went in to grab my mobile order bc the drive through was backed up.I do understand this location is probably taking on the overflow from the Millbury location being closed for renovation.Unfortunately, my unwarmed bagel twist was so burnt it was almost inedible.My bf also was inside for approximately 10 mins trying to get the order that was placed and sitting there.No drinks just a bagel and donut. This isn’t acceptable. Do better.Again, I understand when other stores close this may bring more to other stores but Dunkin knew it would close and should’ve prepared.Also, I do not put this blame on any of the people physically working in the store that day BUT the corporate people/franchise owners running these locations & putting these people in these situations. It’s gross and it’s very much giving the impression “I don’t care about my employees or customers.”

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Donuts, Bagels

I don’t know why I keep giving this place a chance. Nothing about this Dunkin’s is “fast”. I actually had to drive away the other day because nobody was working the drive through. I called “hello?” Multiple times and sat there for 5 minutes and nobody answered. As I drove away there were multiple employees standing around talking I could see through the window. Not sure what’s going on here.

Atmosphere: 1

Food: 2

Service: 1

Over 50% of the time I ask for a bagel toasted with cream cheese "ON IT" I get a toasted bagel with cream cheese on the side. You can't be that lazy that you can't take the extra 10 seconds to slap some cream cheese on a bagel smh

Atmosphere: 4

Food: 4

Service: 1

Was charged an incorrect amount on a drink, using a coupon from the app. The cashier shrugged her shoulders and suggested I call customer service. I did. Guess what customer service told me? Take it up with the location. I have the receipt and tried calling the location's phone number - it's disconnected. Google gave the same number. This is how large companies treat customers. With zero care or accountability.

Service: 1

Over 50% of the time I ask for a bagel toasted with cream cheese "ON IT" I get a toasted bagel with cream cheese on the side. You can't be that lazy that you can't take the extra 10 seconds to slap some cream cheese on a bagel

Atmosphere: 4

Food: 4

Service: 1

Excellent snacks

Typical Dunkin'

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Sausage Egg and Cheese

Rude workers

Service: 1

Workers here are rude. Go to the other Dunkin in the

Atmosphere: 2

Food: 4

Service: 1

Fast service, great coffee, yummy muffins.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Donuts

fast and friendly service. got my coffee faster than i can go get a straw lol. and my drink was perfect!

Just stopped here to get coffee. Waited for someone to acknowledge me. Didn’t happen. Finally asked if someone could help me and was told there were only 3 working and they’d get to me. No other people in line except for drive thru. Waited nothing. I left and will never stop there again.time about 4:15 on 9/2

Too top