Dunkin'

I HATE how Dunkin prioritizes drive thru because they’re on a timer and the front counter isn’t. Why even have a front counter? It was so much faster wandering through the convenience store and picking out something else.

Yay, I think this is my first Google review. This particular DD employs an extra special one. She was glued to her phone when I approached, which is fine because the rest of her crew was doing the work anyway. She looked utterly disgusted to have to take my order, which totally makes sense because she doesn’t work there, she just gets paid there. She never spoke to me once, so it isn’t anything she said, it was just her overall disgusting attitude towards me for merely ordering a coffee. She then turned to fill my order, got so far as to fill the cup of ice but then needed a break to read her text messages and to text back. Idk what the text messages were about but I like to imagine she’s sending photos of her roast beef sandwich in exchange for pics of bratwurst. She then handed me my coffee and went straight back to roast beef photos and let her crew continue to do all the work. I don’t usually get too irritated with underpaid employees but I’d say this one employee is massively overpaid. She’s an embarrassment to your establishment and a bane to the existence of everyone else who has to share a shift with her.

Service: 1

It’s my third time here because it’s the only Dunkin on the way to work. Do you want to be the only car in the drive thru and still wait 20 minutes?? You should go here! What a nightmare of a store.

Atmosphere: 1

Food: 1

Service: 1

10 minutes in line for a coffee… don’t worth it

Atmosphere: 1

Food: 4

Service: 1

Just coffee ☕️ and some bread 🍞 😋

Atmosphere: 4

Food: 4

Service: 4

The drive-through doesn't move for ten minutes or more!!!!

Worst service I’ve gotten from a Dunkin in a while. I’m not the type of person to complain but when you first walk up to the counter there was coffee spilt all over the floor and the 3 workers weren’t doing anything but sitting on the counters eating which is unsanitary. Coffee was mad wrong. Got it fixed I thought it was fine then asked for it to be remade completely. Was given attitude even tho it’s their job. Very rude people and talked about the situation in front of everyone who was in line.

Atmosphere: 1

Food: 5

Service: 1

I've gone there several times in the morning, and the drive-through doesn't move for five or ten minutes even though there's only one car. Also, more than once, they've been unable to make espresso llimiting them to half of their drink menu.

This place just ignores their drive through. Multiple days I have sat waiting for five minutes or more with zero response.

Atmosphere: 2

Food: 4

Service: 1

I waited 15 minutes for two wake up wraps, and one avocado toast when there wasn’t a single other person in the store. Three of the four workers were sitting in the front, looking at social media together while only one person was making sandwiches and then on top of that I wake up wraps, had no egg in them… Who gets a wake up wrap without egg.

Atmosphere: 1

Food: 1

Service: 1

One employee only available, busy with driving customers, waited for minutes to be attended, very small assortment, not even selling brandes coffee beans. Not worth visiting.

Atmosphere: 2

Service: 2

I go early in the morning about 4:45ish. I do a mobile order through the app. I submit it when I’m passing by Polar Park on Chandler St. When I pull up to the speaker, 80% of the time- that’s when it’s acknowledged that a mobile order has even been submitted..

For the owners- why even be open? Just for safety purposes you should have at minimum, two people working.. Between the counter traffic and drive thru traffic- it’s ridiculous to have one person working trying to accommodate all that..

I’m sure your opening staff are not being paid to be in a constant state of chaos trying to fulfill everyone’s orders.. What are you saving by understaffing it? $50?? Deduct how many people just opt to pass by it because they don’t want to wait ten minutes to get a coffee and a wrap. I guess that’s the world we live in now.. To be fair, you’re definitely not the only franchise that does this.. The Leicester one gets people through… You should consult them..

Atmosphere: 4

Food: 3

Service: 1

My bf went in to grab my mobile order bc the drive through was backed up.I do understand this location is probably taking on the overflow from the Millbury location being closed for renovation.Unfortunately, my unwarmed bagel twist was so burnt it was almost inedible.My bf also was inside for approximately 10 mins trying to get the order that was placed and sitting there.No drinks just a bagel and donut. This isn’t acceptable. Do better.Again, I understand when other stores close this may bring more to other stores but Dunkin knew it would close and should’ve prepared.Also, I do not put this blame on any of the people physically working in the store that day BUT the corporate people/franchise owners running these locations & putting these people in these situations. It’s gross and it’s very much giving the impression “I don’t care about my employees or customers.”

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Donuts, Bagels

I don’t know why I keep giving this place a chance. Nothing about this Dunkin’s is “fast”. I actually had to drive away the other day because nobody was working the drive through. I called “hello?” Multiple times and sat there for 5 minutes and nobody answered. As I drove away there were multiple employees standing around talking I could see through the window. Not sure what’s going on here.

Atmosphere: 1

Food: 2

Service: 1

Over 50% of the time I ask for a bagel toasted with cream cheese "ON IT" I get a toasted bagel with cream cheese on the side. You can't be that lazy that you can't take the extra 10 seconds to slap some cream cheese on a bagel smh

Atmosphere: 4

Food: 4

Service: 1