Panera Bread

Safe area for a good lunch. Nice variety in their menu. String options for dessert. Service was quick as there were a good amount of people serving the counters. This location is right in the middle of the black study mall. Good first visit !

Never clean. The dining room and restrooms are neglected. Sad to see the lack of care in a food service location.

Atmosphere: 1

Food: 5

Service: 4

Great atmosphere - it was empty.
Coffee - meh.
Toast - did you accidentally spill the black pepper on it and decide it would be ok?

Atmosphere: 4

Food: 1

Service: 2

Terrible Terrible service. I ordered a formage sandwich online and it said ready to pick up when I reached they said they don't have my order. Then i again told them what was in my order and they didn't say anything and gave me my order after some time. When i reached home it was ham in it (I am a Muslim I dont eat pork) even though i told them verbally what was in my order since they missed it and had to remake. When I called to complain the lady was not at all pleasant or apologetic she was rude and very condescending she didn't appologise at all and when I said that how could this happen she started giving reasons which is fine human error but she just said we will refund it and I was being difficult. She said to me we didn't make you eat it, Lady i got the sandwich for eating purpose not keeping in museum. My point was not about refund but that my sandwich had ham in it. They were not at all welcoming either in restaurant or when I called. Such a disappointment to Panera bread.

Atmosphere: 1

Service: 1

A few friends and I wanted to get a bite to eat so we chose Panera after our horrible experience at the Crumbl cookies next door we ordered our food and that was all god but we had ordered four cups we got one and when we had tried to tell them that we had ordered the four cup the workers said that wasn’t true and refused us cups and we had to go and replace and pay for our drinks again when we had already paid for the four cups/ drinks in the first place but the restaurant it’s self was very dirty and crowded you can tell it hadn’t been cleaned all day the tables were sticky and had food all over them so this is your sign to not go here is you want a good meal

Atmosphere: 1

Food: 1

Service: 1

I will forever regret this visit. Ordered a chicken bacon ranch on black pepper bread. Upon opening the sandwich, I noticed the bread was not bread. It was 2 blueberry bagels carefully crafted into a figure 8. Initially I was impressed with the joining of the two, the taste on the other hand. I can no longer eat anything with blueberries in it and it is safe to say I am scarred forever. I ate most of it. My stomach was NOT happy. Please, do not do this to anybody else. One full week later, I am still haunted.

Atmosphere: 4

Food: 1

Service: 2

The lack of receipts is very annoying. Food is okay, service is slow of course.

Atmosphere: 3

Food: 4

Service: 1

Does not accept cash
This is America
Get with the program

Atmosphere: 1

Food: 1

Service: 1

I have been a regular at Millbury Panera Bread for many years and always was very impressed with the service, in particular Amanda Mills. She has been an outstanding attribute to Panera bread and we, as customers absolutely loved her, she was so accommodating and friendly to all. However, unfortunately, she has been mistreated by the management and was put in a position in which she was forced to quit due to a challenging situation. I would hope all employees, especially outstanding would be treated with the respect they are due to in the future~ Thank you!

Atmosphere: 5

Food: 5

Service: 5

My wife was here ten years and no longer with you the stress and bs y'all put people through is inhumane rude management and Hr work over the work like they’re nothing she’s so much happier knowing she no longer have to deal with y'all she got hurt there at work and y’all walked on her but god is good and karma is a mf!!

Atmosphere: 1

Food: 1

Service: 1

Good food for lunch. Fast service.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Variety of Panera Sandwiches

Yummy soups and fast service. A nice meal

Atmosphere: 4

Food: 5

Service: 5

Passed by early afternoon, bakery products nearly sold out, just some simple donuts available.

Atmosphere: 2

Food: 1

Service: 2

Terrible customer service. They made a mistake on my order so i called them up to have them fix it. They kept calling me, 4 calls within the hour. Asked me for pictures to prove my order was incorrect and gave me attitude and no help at all. Worst staff

I usually go to Panera Bread 2-3 times a week with my family. When I made the order, the employee gave it to me to go. I told h that I wanted to dine-in. He told me that he wrapped the order up to-go already, so I asked him to put it in plates for me so I could eat in the restaurant with my family. He refused with a bad attitude and told me rudely that he couldn’t help me. So he refused to help me and threw it away, as well as doing a refund in order to not help me. I believe his name was Pryce. This was on Sunday at 6:00 PM.