Abysmal service and the soda machine doesn’t even have ice
Atmosphere: 1
Service: 1
Heather Blauvelt
I'm sorry, but the place is always dirty. Understaffed,Non caring,underwhelming food quality. It's a shame because I love Chipotle but this location is just not it.
Atmosphere: 1
Food: 1
Service: 1
Matthew Ryan
There’s one in Framingham. Do yourself a favor, don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Emily
I was served crunchy, undercooked white rice. They would not remake my bowl when I brought it back.
Atmosphere: 1
Food: 1
Service: 1
Brattick
Rude. Told me they’re only doing online orders after 20 mins of waiting and took forever, I can see at least seven staff members just walking around doing nothing and every customer walking in is confused. Would recommend going to a different location.
Food: 4
Service: 1
Jason Smear
Great location if you want wimpy burritos, poor wrapping, dry chicken, and questionable staff. If you are someone who enjoys paying more for less, this location is for you!
Atmosphere: 2
Food: 1
Service: 3
Young Oh
Worst customer service I've ever experienced. They're not trained to interact with customers (specifically 2 male employees) and insult the customer instead. Will never return and will gladly go to Shopper's World Chipotle instead.
Atmosphere: 1
Service: 1
PARAM S
Worst place to get your burritos! Absolutely horrible employees work here. Never listen to what you are asking to add your orders!!
Nicolle Je
The most horrible experience of my life, a woman named Natshlie, who calls herself a Manager, treats employees horribly. I observed her for a long time and she never helped the team. They should fire her. She overwhelmed the employees in a horrible way. She never helped or showed any respect towards anyone.
Atmosphere: 1
Food: 1
Service: 1
Sherif Salem
The food was disgusting the smoked brisket and the rice was undercooked and chewy,and the service is definitely not better than there food
Honestly, I am appalled by the management at this Chipotle location. I came in during a busy time and saw the staff completely overwhelmed, struggling to keep up with the demand. Many of them were clearly doing their best but had limited English skills, which made communication difficult for both the customers and themselves. The line was getting longer by the minute, and it was obvious they needed extra support. But where was the manager? Sitting in his office, ignoring the chaos and the needs of his team.
It’s outrageous to see someone in a managerial position doing absolutely nothing to help his employees during such a busy time. This man is supposed to be the leader, yet he is failing his team and the customers. The staff deserves a manager who will step up and help them succeed. This manager is completely unqualified and incompetent for the role. If this is what management looks like here, I won’t be returning anytime soon!
Spoke to him to give him a word of advice and he got supper defensive and said he was going to leave. Serioulsy you guys need a new manager at this location asap!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito
Caroline S
They were out of a lot of options and they didn’t seem to care.
Atmosphere: 2
Food: 2
Service: 2
conundrum2u
I went the other day and it was disgusting how unclean it was. Food mashed all over the floor behind the counter. The grill looked like food had been caked on for several days in the corners. The counter where my burrito was made had food smeared all over it and wasn't cleaned between food assembly. The restaurant itself was freezing cold. It was cold outside and the AC was on full blast inside. The eating area needed to be mopped and wiped down. I've worked in fast food, it's NOT that difficult to take care of these things. The guy who took my order was cordial enough. I had planned to sit down but I was kind of grossed out to stay. I almost walked out and I should have. The burrito definitely didn't have as much meat as it should have. Guys, the place was a pig sty. Fix it
Atmosphere: 1
Food: 3
Service: 2
Joe Laasanen
They never have anything they always run out early. Its not like i walk in 30 min before close. They run out 4 hrs before closing..
Atmosphere: 3
Food: 1
Service: 1
Yahaira Parejo
Thai place is so dirty the trash was full and nobody came to change. The food was so cold and it was really disgusting. They also didn’t change their gloves they were touching so many stuff that was dirty. The customer service was horrible they were really rude, and unprofessional.
Abysmal service and the soda machine doesn’t even have ice
Atmosphere: 1
Service: 1
I'm sorry, but the place is always dirty. Understaffed,Non caring,underwhelming food quality. It's a shame because I love Chipotle but this location is just not it.
Atmosphere: 1
Food: 1
Service: 1
There’s one in Framingham. Do yourself a favor, don’t go here.
Atmosphere: 1
Food: 1
Service: 1
I was served crunchy, undercooked white rice. They would not remake my bowl when I brought it back.
Atmosphere: 1
Food: 1
Service: 1
Rude. Told me they’re only doing online orders after 20 mins of waiting and took forever, I can see at least seven staff members just walking around doing nothing and every customer walking in is confused. Would recommend going to a different location.
Food: 4
Service: 1
Great location if you want wimpy burritos, poor wrapping, dry chicken, and questionable staff. If you are someone who enjoys paying more for less, this location is for you!
Atmosphere: 2
Food: 1
Service: 3
Worst customer service I've ever experienced. They're not trained to interact with customers (specifically 2 male employees) and insult the customer instead. Will never return and will gladly go to Shopper's World Chipotle instead.
Atmosphere: 1
Service: 1
Worst place to get your burritos! Absolutely horrible employees work here. Never listen to what you are asking to add your orders!!
The most horrible experience of my life, a woman named Natshlie, who calls herself a Manager, treats employees horribly. I observed her for a long time and she never helped the team. They should fire her. She overwhelmed the employees in a horrible way. She never helped or showed any respect towards anyone.
Atmosphere: 1
Food: 1
Service: 1
The food was disgusting the smoked brisket and the rice was undercooked and chewy,and the service is definitely not better than there food
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Honestly, I am appalled by the management at this Chipotle location. I came in during a busy time and saw the staff completely overwhelmed, struggling to keep up with the demand. Many of them were clearly doing their best but had limited English skills, which made communication difficult for both the customers and themselves. The line was getting longer by the minute, and it was obvious they needed extra support. But where was the manager? Sitting in his office, ignoring the chaos and the needs of his team.
It’s outrageous to see someone in a managerial position doing absolutely nothing to help his employees during such a busy time. This man is supposed to be the leader, yet he is failing his team and the customers. The staff deserves a manager who will step up and help them succeed. This manager is completely unqualified and incompetent for the role. If this is what management looks like here, I won’t be returning anytime soon!
Spoke to him to give him a word of advice and he got supper defensive and said he was going to leave. Serioulsy you guys need a new manager at this location asap!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito
They were out of a lot of options and they didn’t seem to care.
Atmosphere: 2
Food: 2
Service: 2
I went the other day and it was disgusting how unclean it was. Food mashed all over the floor behind the counter. The grill looked like food had been caked on for several days in the corners. The counter where my burrito was made had food smeared all over it and wasn't cleaned between food assembly. The restaurant itself was freezing cold. It was cold outside and the AC was on full blast inside. The eating area needed to be mopped and wiped down. I've worked in fast food, it's NOT that difficult to take care of these things. The guy who took my order was cordial enough. I had planned to sit down but I was kind of grossed out to stay. I almost walked out and I should have. The burrito definitely didn't have as much meat as it should have. Guys, the place was a pig sty. Fix it
Atmosphere: 1
Food: 3
Service: 2
They never have anything they always run out early. Its not like i walk in 30 min before close. They run out 4 hrs before closing..
Atmosphere: 3
Food: 1
Service: 1
Thai place is so dirty the trash was full and nobody came to change. The food was so cold and it was really disgusting. They also didn’t change their gloves they were touching so many stuff that was dirty. The customer service was horrible they were really rude, and unprofessional.
Loading...