Dunkin'
223 N Main St, Natick
(508) 545-0267
Recent Reviews
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Good coffee
Atmosphere: 3
Food: 3
Service: 4
Whatttt this place has one of the fastest drive thru I have ever known. And yes my food and coffee were hot and tasteful
Atmosphere: 5
Food: 5
Service: 5
It’s impossible to order anything through the drive-through, They don’t understand what you’re saying, or they’re simply not listening. Multiple times I’ve had orders missing things & orders completely wrong. maybe if the kids weren’t so busy talking to each other they could actually take orders properly.
And on top of everything else, they’re almost always out of most of their items that are on the menu, I’ve had instances where I’ve Over their menu with them just saying “we’re out of that. We’re out of that. we’re out of that.”
I would highly recommend avoiding this location at all costs and just going the extra mile down the road in either direction to one of the other Dunkin Donuts locations.
Atmosphere: 1
Food: 1
Service: 1
Ordered at the kiosk. They didn't call our name, put our order on the mobile order shelf, and put the donut in the bag upside down. Look, i get that it's Dunkin and nobody expects it to be "great" but can you just try a little?
I always order thru mobile... but when I do have to interact with the employees it's like pulling teeth. I'm so sorry for coming in to purchase something and inconveniencing the workers. I suppose I do deserve the stank face and attitude for politely trying to retrieve my order. Believe me I can't wait to simply interact with a screen so I don't have to deal with these attitudes. I get that the job sucks, but that isn't my fault.
Atmosphere: 3
Food: 3
Service: 1
Everyone is always friendly.
Atmosphere: 5
Food: 5
Service: 5
I like the Avocado toast and iced coffe
Atmosphere: 4
Food: 4
Service: 5
The standard Dunks products. Getting into the store is a bit of a bear. The drive thru is just fine, though, and they work quickly. Pick up a coffee and then go grocery shopping!
Atmosphere: 4
Food: 5
Service: 4
I'm working in the area for 2 weeks and have been inside this dunkin 3 times in the past 10 day's and they STILL DON'T HAVE SOAP IN THE MENS ROOM. FN disgusting. I've reported it to employees that work there and today I went back in AND STILL NO SOAP. Board of health needs to pay this location a visit. FN GROSS
Awful service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
awesome love it 2 years ago have the worst manager now this new one he is so nice help people out and the employees are fast and really happy all the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts
Worst Dunkin. Ever. Been multiple times and always unhappy.. but today I went and they had no strawberry donuts at 10am… also the employees are so unfriendly. Go to any other Dunkin.
Food: 1
Service: 1
Updated review, now from 3 stars to a definite 1 star rating!!!! The guy working here is the absolute worst manager I’ve ever met!!!!!! I yet again had a hot chocolate that literally tasted horrible, it tasted like hot water, and definitely not hot chocolate!!!! I waited at least 20 minutes to get help. I asked 2 employees multiple times to check the machine to see if it had any chocolate powder left in the machine. Instead, they just poured yet another hot chocolate into a new cup without checking to make sure the machine actually had chocolate in it. The manager, an absolute jerk, handed me the cup, and told me to taste it. Why would I taste something that is burning hot??? I’m not gonna burn my mouth just because he doesn’t feel like fixing my problem!!! I told him that it’s way too hot to taste it. He then went to grab yet another cup. That’s when I had had enough horrible service from him, and I walked out the door back to my truck to leave. As I left I yelled at him to say that this is getting another bad 1 star review, and that I’m gonna go dump this horrible drink out. I could hear him screaming at me to not leave another bad review, too late!!!! If he thinks I’m ever giving him even 1 star, he’s wrong, and this review should have zero stars!!! He then angrily followed me outside to my truck to not only say he fixed my order (which he absolutely did not do), but he was also yelling at me, pointing at the store to say he’s reporting me………. REALLY???!!!! Report me for WHAT?????? He thinks I was the one who broke his door, and he tried to get me to pay him for it. I literally did not break anything, and I absolutely am not giving him a single penny for anything!!!!!!!! This is beyond ridiculous, and he’s the rudest staff member I’ve ever met!!!!!!!! How about actually giving me a real hot chocolate instead of a cup of hot water!!!???? I absolutely should have been given a refund, but nnoooo, instead all I get is my money ripped off and that monster of a manager yelling at me!!!! You suck!!!!!!! Worst dunkin ever!!!!!!!My order got messed up 3 days in a row, and today alone, my order was wrong 3 TIMES!!!!Friday I went to the drive thru, and I’d placed a mobile order. I get to the window, and I got my hot chocolate, but they forgot my 2 donuts, so they asked me if there was more to my order. I got my 2 donuts, but, I should not have to tell them that. They should have been able to see my order I placed on their screen! Then, my hot chocolate tasted like water when I got to work.Saturday morning, I placed another mobile order at the drive thru, and the same thing happened. I got my hot chocolate, but they didn’t get my 2 donuts again! I eventually got the donuts, but again, they should have known already by looking at the order I already placed!! I also told the nice lady that my hot chocolate was too watered down when I was there yesterday. She then went to get another employee, a guy, who was rude at first to me. I told him what happened yesterday to my hot chocolate and he replied “you do know our hot chocolate is made with water, right “? And I said ya, I know. I was trying to tell him that the actual machine probably needs more hot chocolate powder cuz it runs out sometimes. He eventually offered me a second hot chocolate for free, and it tasted much better than the other one.Today was THE WORST!!! I did another mobile order at the drive thru. I ordered a plain bagel toasted with extra egg, and extra cheese.First time today I got my sandwich, it was missing the extra egg.Second time today after going back inside to tell them, they remade my sandwich, but it only had 1 slice of cheese, no extra cheese.Third time today, the nice lady personally remade my sandwich, and showed it to me, and it was perfect. 2 eggs, extra cheese. She also nicely apologized and gave me an extra bag of donuts.Screw you guys!!!! Absolutely the worst Dunkin location ever!!!!
Atmosphere: 1
Food: 1
Service: 1
Don’t even waste your time it’s just Dunkin’ Donuts, this one will waste all your time and Dunkin food isn’t good enough to make up for
Atmosphere: 2
Food: 3
Service: 2
stop being lazy and spread cream cheese on both sides of a bagel dont clump it up on 1 half
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