The worst McDonald's I have ever been to. We stood in line for almost 25 minutes and then the woman at the counter decided to stop doing her job and said they were no longer taking orders...only orders through the kiosk. I get you don't want to work...believe me I don't always want to work but stop being lazy or get another job where you can stand around looking lost. These are the poster children for AI to take over.
Atmosphere: 1
Service: 1
Aecio Benfica
Most restaurants offer free refills, but this particular one doesn't. That's a negative point for me and other people.
Atmosphere: 4
Food: 3
Service: 2
Patrick Pak
Terrible service, got my order wrong twice! Staff not very helpful
Atmosphere: 2
Food: 2
Service: 1
Eric Christiansen
McDonald's in the Natick mall at 08/09/2025 Saturday 11.30 am had no type of hamburgers for sale. How does a McDonald's have no hamburgers? Across the street got real burger at smachburger a burger joint that actually sells hamburgers.
Atmosphere: 1
Food: 1
Service: 1
Octavio Do Carmo Silva
Why did the happy meal get smaller WHY!!!
Daniel Meyer
I’m drinking a lukewarm $3 Coke through a cardboard straw because they ran out of ice.
samuel w
Its good! Just Like other McDonalds!
Food: 4
Service: 4
Isaac Pereira
I ate a few days ago it was very good, receiving a special treatment from the manager Victoria which was incredible
Devin Plourde
Dress code is extremely strict - if anyone arrives in a cheap suit that you purchased for under $10k, they won't even let you get anywhere near the entrance, so please do yourself a favor by avoiding the inevitable humiliation and going to a less exclusive place. A group of five should expect a $2,000 bill at the very least. The atmosphere, ambiance, elaborate and extravagant design of the place, is utterly extraordinary and otherworldly - the overall experience is amazing, uncomparable to any other place in the world - no human language that I'm aware of has words that could come close to properly describing it. You'll be a forever changed person after you come here for the first time. It's a mystery who owns the place or when it was built, well everything about this place is mysterious honestly. Nobody around knows any of the staff. It's bizarre. It has been theorized that this place is supernatural in some way. Lots of theories. Who knows. Maybe it's an interdimensional portal of some sort. Maybe a portal into the afterlife, heaven, hell, who knows. Something feels otherworldly when you're inside. Nobody wants to go too often, because everyone feels strange after leaving, drained, like you've been somewhere humans aren't really meant to go. I don't plan on ever going back myself, I fear the unknown and I've probably said way too much already so I better shut up. Nowadays I avoid driving near that location. I'm not the only one either.
Atmosphere: 5
Food: 5
Service: 5
Devin “Zacharae” Plourde
Dress code is extremely strict - if anyone arrives in a cheap suit that you purchased for under $10k, they won't even let you get anywhere near the entrance, so please do yourself a favor by avoiding the inevitable humiliation and going to a less exclusive place. A group of five should expect a $2,000 bill at the very least. The atmosphere, ambiance, elaborate and extravagant design of the place, is utterly extraordinary and otherworldly - the overall experience is amazing, uncomparable to any other place in the world - no human language that I'm aware of has words that could come close to properly describing it. You'll be a forever changed person after you come here for the first time. It's a mystery who owns the place or when it was built, well everything about this place is mysterious honestly. Nobody around knows any of the staff. It's bizarre. It has been theorized that this place is supernatural in some way. Lots of theories. Who knows. Maybe it's an interdimensional portal of some sort. Maybe a portal into the afterlife, heaven, hell, who knows. Something feels otherworldly when you're inside. Nobody wants to go too often, because everyone feels strange after leaving, drained, like you've been somewhere humans aren't really meant to go. I don't plan on ever going back myself, I fear the unknown and I've probably said way too much already so I better shut up. Nowadays I avoid driving near that location. I'm not the only one either.
So I usually go to this McDonald’s when I go to the mall and the service is AWFUL. They take forever to get the orders done and I totally understand that there are a lot of people but even with only 2 people in line they will still take FOREVER. So I learned to order on the app instead to give them extra time to do my order but it will still take almost 20-30 minutes for my order to come out. Not only that but I ordered a cheeseburger one time and when I got it, there was no cheese. What type of cheeseburger doesn’t come with cheese? And this isn’t even the first time they do this. Sometimes the workers fool around while there’s only one girl doing like 3 jobs at once. I feel so bad for her. Also there’s one manager that speaks very rudely to her workers in Spanish. I understood everything since I speak Spanish. It was pretty upsetting the way she was talking to them.
Atmosphere: 3
Food: 3
Service: 1
Laura Anes
Asked for only ketchup, not only did they put onions on it, they HID THEM in-between the 2 patties and the cheese. So that when I checked the burgers at the store in front of the them they looked ok. When I got him I discovered TONS of onions shoved in-between the cheese. Infuriating.
Atmosphere: 1
Food: 1
Service: 1
Renato Braga
Goodmm
Vegetarian options: Good
Kid-friendliness: Yes, very suitable
Atmosphere: 5
Food: 4
Service: 5
Ruby Jones
They usually mess up the orders there and when you ask for them to correct it, they're super rude and have an attitude
Sal V.
If you order anything that includes sauce (nuggets for example) triple check the takeout bag. I’ve been to this location a dozen times and they tend to forget my sauce every single time.
The worst McDonald's I have ever been to. We stood in line for almost 25 minutes and then the woman at the counter decided to stop doing her job and said they were no longer taking orders...only orders through the kiosk. I get you don't want to work...believe me I don't always want to work but stop being lazy or get another job where you can stand around looking lost. These are the poster children for AI to take over.
Atmosphere: 1
Service: 1
Most restaurants offer free refills, but this particular one doesn't. That's a negative point for me and other people.
Atmosphere: 4
Food: 3
Service: 2
Terrible service, got my order wrong twice! Staff not very helpful
Atmosphere: 2
Food: 2
Service: 1
McDonald's in the Natick mall at 08/09/2025 Saturday 11.30 am had no type of hamburgers for sale. How does a McDonald's have no hamburgers? Across the street got real burger at smachburger a burger joint that actually sells hamburgers.
Atmosphere: 1
Food: 1
Service: 1
Why did the happy meal get smaller WHY!!!
I’m drinking a lukewarm $3 Coke through a cardboard straw because they ran out of ice.
Its good! Just Like other McDonalds!
Food: 4
Service: 4
I ate a few days ago it was very good, receiving a special treatment from the manager Victoria which was incredible
Dress code is extremely strict - if anyone arrives in a cheap suit that you purchased for under $10k, they won't even let you get anywhere near the entrance, so please do yourself a favor by avoiding the inevitable humiliation and going to a less exclusive place. A group of five should expect a $2,000 bill at the very least. The atmosphere, ambiance, elaborate and extravagant design of the place, is utterly extraordinary and otherworldly - the overall experience is amazing, uncomparable to any other place in the world - no human language that I'm aware of has words that could come close to properly describing it. You'll be a forever changed person after you come here for the first time. It's a mystery who owns the place or when it was built, well everything about this place is mysterious honestly. Nobody around knows any of the staff. It's bizarre. It has been theorized that this place is supernatural in some way. Lots of theories. Who knows. Maybe it's an interdimensional portal of some sort. Maybe a portal into the afterlife, heaven, hell, who knows. Something feels otherworldly when you're inside. Nobody wants to go too often, because everyone feels strange after leaving, drained, like you've been somewhere humans aren't really meant to go. I don't plan on ever going back myself, I fear the unknown and I've probably said way too much already so I better shut up. Nowadays I avoid driving near that location. I'm not the only one either.
Atmosphere: 5
Food: 5
Service: 5
Dress code is extremely strict - if anyone arrives in a cheap suit that you purchased for under $10k, they won't even let you get anywhere near the entrance, so please do yourself a favor by avoiding the inevitable humiliation and going to a less exclusive place. A group of five should expect a $2,000 bill at the very least. The atmosphere, ambiance, elaborate and extravagant design of the place, is utterly extraordinary and otherworldly - the overall experience is amazing, uncomparable to any other place in the world - no human language that I'm aware of has words that could come close to properly describing it. You'll be a forever changed person after you come here for the first time. It's a mystery who owns the place or when it was built, well everything about this place is mysterious honestly. Nobody around knows any of the staff. It's bizarre. It has been theorized that this place is supernatural in some way. Lots of theories. Who knows. Maybe it's an interdimensional portal of some sort. Maybe a portal into the afterlife, heaven, hell, who knows. Something feels otherworldly when you're inside. Nobody wants to go too often, because everyone feels strange after leaving, drained, like you've been somewhere humans aren't really meant to go. I don't plan on ever going back myself, I fear the unknown and I've probably said way too much already so I better shut up. Nowadays I avoid driving near that location. I'm not the only one either.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So I usually go to this McDonald’s when I go to the mall and the service is AWFUL. They take forever to get the orders done and I totally understand that there are a lot of people but even with only 2 people in line they will still take FOREVER. So I learned to order on the app instead to give them extra time to do my order but it will still take almost 20-30 minutes for my order to come out. Not only that but I ordered a cheeseburger one time and when I got it, there was no cheese. What type of cheeseburger doesn’t come with cheese? And this isn’t even the first time they do this. Sometimes the workers fool around while there’s only one girl doing like 3 jobs at once. I feel so bad for her. Also there’s one manager that speaks very rudely to her workers in Spanish. I understood everything since I speak Spanish. It was pretty upsetting the way she was talking to them.
Atmosphere: 3
Food: 3
Service: 1
Asked for only ketchup, not only did they put onions on it, they HID THEM in-between the 2 patties and the cheese. So that when I checked the burgers at the store in front of the them they looked ok. When I got him I discovered TONS of onions shoved in-between the cheese. Infuriating.
Atmosphere: 1
Food: 1
Service: 1
Goodmm
Vegetarian options: Good
Kid-friendliness: Yes, very suitable
Atmosphere: 5
Food: 4
Service: 5
They usually mess up the orders there and when you ask for them to correct it, they're super rude and have an attitude
If you order anything that includes sauce (nuggets for example) triple check the takeout bag. I’ve been to this location a dozen times and they tend to forget my sauce every single time.
Atmosphere: 4
Food: 5
Service: 2
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