Smashburger
1298 Worcester St, Natick
(508) 720-0744
Recent Reviews
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Probably the weirdest place I have ever come across. They don’t take $100 bills. Like bro what.
Atmosphere: 1
Food: 1
Service: 1
Slow and inconsistent. Not a good crew for rushes, making small build ups back up quickly. Pink meat doesn't help. Meh
Customer service was extremely subpar at best. Myself and one other customer were presented with unsatisfactory responses from a staff member. The food was delicious, but we BOTH were extremely disappointed in this establishment's professionalism.
Atmosphere: 1
Food: 4
Service: 1
Oh my goodness, delicious! I had the chicken smash with the rosemary and oil fries, my friend had the classic smash burger with regular fries. The meat was super moist and flavorful. The staff were very polite and helpful. Very short wait time from ordering the food to delivery to the table. Keep up the good work!!!
Atmosphere: 4
Food: 5
Service: 5
Too much money for lame burger. Nothing like the pictures
I ordered pick up yesterday and food was okay, place looked somewhat clean but the service was awful (not to me, but if the guy at the counter treats other people like this, Im not coming back to this location).
Here’s everything that happened while at this location:
1. When I come in there’s two people ahead of me waiting, so I patiently wait behind me. The guy at the counter looks at me and talks to me first (So I thought he had helped those people already)
The girl before me gets mad that the counter guy ignored her while she can see the food she’s picking up is ready and at the rack in the back. I had to tell the counter guy to help the people before me, it’s not fair if I just came in and I was fine waiting for my turn. He then proceeds to help those people waiting but made it very difficult to them buy “trying” to pretend he didn’t understand their thick accents. I understood EVERYTHING they said, as it was all said in a very slow and clear way, and very understandable even with the accent. After they leave it’s my turn and he pretends to be nice to me and make small conversation and starts talking about how those people where Uber Drivers and how he hates when they come and pick up food because they make his job harder. While he’s talking he’s checking inside my bag to confirm everything is OK but he sees something “wrong”, he yelled very rudely to the kitchen crew (all black) and even cursed at them in front of me. Someone from the kitchen came to check and the order was Okay, the guy at the counter misread something. And he didn’t even offer an apology to the kitchen crew.
Again, all this time he treated me “well” talked to me “nicely” and with respect, but went ahead and mistreated and disrespected the Uber Eats Latinos/Brazilian drivers and yelled and cursed at his black kitchen crew and I won’t go to business who encourage this kind of behavior.
Atmosphere: 2
Food: 4
Service: 1
Food was okay. I got the bacon smashburger and the bacon was thinner than tissue paper. The burger itself was flavorful but could not taste the bacon.
My husband sat in the booth and the seat was broken and he fell into the booth. We told the staff and the one employee brushed us off saying they knew it was broken and they're waiting for it to be fixed. This booth was not roped off to identify that it was a safety risk to sit there.
The food came out at different times.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bacon Smash Burger, Fries
Ordered takeout on a Sunday evening. Both of our burgers were so salty as to be almost inedible. Really nasty. That being said it is difficult to judge anything else....probably 5x as much salt as I would consider normal.
Food: 1
Service: 3
Good food not exceptional but ok
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tots
Waited about 2 min. There was no evidence of any employees. At noon, only 1 couple in dining room. So, walked out.
Service: 1
Restaurantji Recommends
Came in for late dinner Friday night just before close. Woman working the counter was friendly and helpful. The burgers were awesome. The fries was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Truffle Mushroom Swiss Burger, Double Bacon Smash Burger, Smashfries
First time there. Great food & service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
gat dam whoever was cookin tonight CAN COOK O M
Food: 5
sweet potato fries. yum
Atmosphere: 3
Food: 4
Service: 4
Been aware Y'all were out there.
Finally got a chance to come and enjoy.
Been back several times.
Burgers and Fries done Smashingly.
Staff and Crew is Terrific.
Thank You.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smashfries, Double Classic Smash, Double Bacon Smash Burger, Rosemary Garlic Fries
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