Bertucci's Italian Restaurant

This restaurant is permanently closed. Disappointed in open table that this was able to be reserved. It should not have been.

My wife's spaghetti & clam sauce was poor Clams where overcooked and tough Sauce was bland My dish, lasagna, was fine.

The waitress was very nice but had 5 tables with no help. The kitchen had 6-8 people standing around while the lone waitress was running around. The food was only warm, had the kitchen staff ran the food when ready it would have been served hot. I find this at all Bertucci's sadly to say.

Food was mediocre. Service was pleasant. Hot rolls are nice. Grilled salmon was very oily. Chicken piccata was bland, despite how promising it could have been. I have to say I was not totally surprised. I am often underwhelmed by the food at Bertuccis, and yet I give it a try again because it's easy to go to, and the menu has promising options. I probably won't go back anymore. Too many other restaurants in the area.

Customer service was HORRIBLE ! The guy at the front end with medium brown hair I believe his name is JOE was absolutely RUDE and appeared to be under the influence. When complained to the manager he didn’t even let me finish my complaint he literally said “ yeah I know talk to the guy in the front” which was JOE. Thankfully another customer saw what was happening and said something in my favor. Shortly after that as I’m leaving I see the guy JOE out on the side smoking. I wouldn’t recommend this place to anyone. I think the staff is a reflection of the manager which is careless for customer service and the way he handles customers complaints. If you want to have a nice night out DO NOT GO HERE FOR THAT!

Over the past decade, I thought Bertucci's in Needham was going down hill. Tonight was an even worse experience. The waitress Jackie was attentive and friendly. But the food was awful. Salad was soaked in dressing. One entree was burnt. The other entree was cold, and took an extra half hour to heat up. They also changed recipes and lasagna tasted worse than a frozen dinner, yet cost over $20. Waitress told me she can't tell me, when I asked if it had been frozen.

Service is fabulous! I go here every week. Great food and atmosphere.

Vegetarian options: I always get the cauliflower pizza crust and it’s amazing!

Chicken in the chicken parm was black/burnt as you can see in the picture. I can’t believe they allowed this out of the kitchen. What’s happened to the Bertuccis quality?Pizza was fine. Disappointing for a $25 chicken parm. This was at the Needham Ma location.

My pasta tasted terrific, I had no idea your service was very straightforward, I also loved your bread rolls.

Family atmosphere, under staffed, but service was good, food was good. I hear that all Bertucci's are shutting down. If so sorry to hear this.

Food was okay. Prices are great so you know you are getting a good deal. Portions are huge so most of the tables had takeaway containers. I've been here twice and I liked their chicken parmesan the first time. This time the rose pasta was salty and the Alfredo tasted like milk. Their service gets slow during rush as there were only 2 people managing the floor.

We had takeout. The soup had all the solids but VERY little liquid. It tasted fine but wasn't soup.

They had one person running seating tables and also cleaning off tables. Our waiter wasn't around very often and it took a while to get all of our food.

Made a reservation but never got to sit down. Waited at the host stand for about 5 minutes. The gentleman behind us finally approached a man at the end of the kitchen counter who looked like a manager(and was watching us the entire time). The customer was first ignored and then told someone would be with us. I waited two more minutes but as the door area got more and more crowded and none showed up, we left. I understand they may have been short staffed or even have been busy doing something else, but to be ignored by someone who very possibly could have been the kitchen manager is absurd. A 20 second walk and a quick, “sorry for the delay. We will be with you in a few minutes” I would have been more than happy to wait .

Server was extremely helpful and attentive. He was very diligent and had a very pleasant disposition.