Dunkin'
260 Chestnut St, Needham
(781) 453-0289
Recent Reviews
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I went today to order a coffee and muffin the guy put the coffee and it was a bag next to it ,he mention with his eyes that this is my order when I went back to my car I realized that I get wrong back when I went to explain to him he said with a bad attitude that “I don’t have time for you,”
i expect that this issue will be addressed with the employee to ensure that no other customers experience such disrespect. Unfortunately, the employee's behavior was not what I would expect from a company known for its customer service.
Food: 5
Service: 1
Incredibly frustrating service. No one speaks English and their ability to multitask seems very limited. They also insist on charging before an order is complete which leads to endless delays. Lastly the traditional donuts all have less frosting than normal - this began about a year ago. We are going to change locations. Ugh.
Food: 3
Service: 1
I like to Dunkin' donuts everybody was respectful
Service: 5
Fasr service!
Atmosphere: 5
Food: 5
Service: 5
Incompetent workers who asked ME how to make the simple food that I ordered, and took way too
Atmosphere: 1
Food: 4
Service: 1
Excellent and fast
Atmosphere: 5
Food: 5
Service: 5
Great !!!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent location. Welcoming atmosphere and welcoming staff. Excellent service from employees
Excellent place. Cozy atmosphere and receptive staff. Excellent service from staff
Atmosphere: 5
Food: 5
Service: 5
It's dunks
Atmosphere: 4
Food: 5
Service: 5
Bad service
Restaurantji Recommends
I came in for lunch, the staff did not speak good English, it was very hard to communicate with them and then they got my order wrong. I also did not observe them wearing gloves when they made my sandwich. This was not the first time I was not happy with the service, many times in the past I've noticed that the bagels were not fresh, and the bread for the sandwich is normally not fresh. The bathrooms are not clean either. I really think the management should hire staff that speaks better English.
The young man behind the counter had very good manners. I would recommend this place.
Atmosphere: 4
Food: 3
Service: 5
Great new location!!! Must be good management, all the girls were friendly and happy....a far cry from the previous location at the gas station!!!!
Food: 5
Service: 5
The staff here DOES NOT listen or pay attention to customer's orders. Too often they make the wrong drink or grab the wrong donuts. Terrible at making flavored drinks.
Atmosphere: 2
Food: 3
Service: 2
Friendly staff. Made the order right. Much improved compared to prior visits.
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