Dunkin'

260 Chestnut St, Needham
(781) 453-0289

Recent Reviews

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Zahia Houdjal

I went today to order a coffee and muffin the guy put the coffee and it was a bag next to it ,he mention with his eyes that this is my order when I went back to my car I realized that I get wrong back when I went to explain to him he said with a bad attitude that “I don’t have time for you,”
i expect that this issue will be addressed with the employee to ensure that no other customers experience such disrespect. Unfortunately, the employee's behavior was not what I would expect from a company known for its customer service.

Food: 5

Service: 1

Jeremy H

Incredibly frustrating service. No one speaks English and their ability to multitask seems very limited. They also insist on charging before an order is complete which leads to endless delays. Lastly the traditional donuts all have less frosting than normal - this began about a year ago. We are going to change locations. Ugh.

Food: 3

Service: 1

Brian Henkel

I like to Dunkin' donuts everybody was respectful

Service: 5

Pankaj Saharia

Fasr service!

Atmosphere: 5

Food: 5

Service: 5

Paul B

Incompetent workers who asked ME how to make the simple food that I ordered, and took way too

Atmosphere: 1

Food: 4

Service: 1

Xiaomi XIAOMI

Excellent and fast

Atmosphere: 5

Food: 5

Service: 5

Andy Manalo

Great !!!!!

Atmosphere: 5

Food: 5

Service: 5

José Meneghelli

Excellent location. Welcoming atmosphere and welcoming staff. Excellent service from employees

Excellent place. Cozy atmosphere and receptive staff. Excellent service from staff

Atmosphere: 5

Food: 5

Service: 5

Hilton Magier

It's dunks

Atmosphere: 4

Food: 5

Service: 5

David Brown

Bad service

Michael C

I came in for lunch, the staff did not speak good English, it was very hard to communicate with them and then they got my order wrong. I also did not observe them wearing gloves when they made my sandwich. This was not the first time I was not happy with the service, many times in the past I've noticed that the bagels were not fresh, and the bread for the sandwich is normally not fresh. The bathrooms are not clean either. I really think the management should hire staff that speaks better English.

Annadad71

The young man behind the counter had very good manners. I would recommend this place.

Atmosphere: 4

Food: 3

Service: 5

K “Kat.” pendlebury

Great new location!!! Must be good management, all the girls were friendly and happy....a far cry from the previous location at the gas station!!!!

Food: 5

Service: 5

Alex Kingsley

The staff here DOES NOT listen or pay attention to customer's orders. Too often they make the wrong drink or grab the wrong donuts. Terrible at making flavored drinks.

Atmosphere: 2

Food: 3

Service: 2

Chris Haskell

Friendly staff. Made the order right. Much improved compared to prior visits.

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