Dunkin'
399 Great Plain Ave, Needham
(781) 433-9989
Recent Reviews
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Very understaffed. Only one staff covering both the dunkin and the general store. Placed a mobile order and waited 15 mins with no employee visible as the only staff was at the general store cash register. When I asked her to cancel the order she unfortunately did not understand English and was unable to do so.
Atmosphere: 1
Food: 2
Service: 1
Didn’t have what I ordered online and wouldn’t give me a refund. Would not recommend.
Food: 1
Service: 1
This location consistently gets the food order wrong via the app.
Service: 1
Cutest Dunkin' I have seen. It's set in a general store and is quaint and cozy. The people who provide your service were so friendly and got everything right!!
Atmosphere: 5
Food: 5
Service: 5
I ordered hash browns and got a cold ham and cheese sandwich. I asked why the price was so high for hash browns and did not get an answer because all 3 staff members there did not speak English. Will never go back.
Food: 1
Service: 1
made my drink quick, workers there are nice
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 4
Service: 5
Can’t tell you about any of these because I waited 10 minutes for one customer to be taken in a line of 10
Atmosphere: 1
Food: 1
Service: 1
Very friendly team at this location and helped me out with a missing order today without me having to ask. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Very friendly team at this location and helped me out with a missing order today without me having to ask. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dunkin donuts is a good place in general, but it has such unhealthy food that I don't go there much at ALL. They put an insane amount of sugar in their drinks, Some of their coffees have over 100 grams of sugar ONE HUNDRED. I don't know who wants to drink half a cup of sugar not me. The only reason I gave four stars was because it's fun to drive past on the highway with the bright colored sign.
Kid-friendliness: Kids love sugar, so not a bad move for a birthday.
Wheelchair accessibility: Good
Atmosphere: 4
Food: 3
Service: 5
Boston crème donut had no crème “just a Boston”Drink wasn’t correctSandwhich is coldFrosted donut with no frosting
Atmosphere: 1
Food: 1
Service: 1
Not the greatest I've ever been to... The staff are over worked and most of the time have to work the register for the store it shares the building with. I don't go here often since the service is a bit slow due to this.
Atmosphere: 1
Food: 3
Service: 2
Always gets my orders wrong. They’re in a streak and have messed up my last 3 orders without fail. Not coming back here.
Atmosphere: 2
Food: 2
Service: 2
The personnel there seem pleasant, and the staff put on gloves before selecting my food order. I purchased a dozen donuts and included 1 jelly donut. To my surprise, there were dark spots on the jelly donut. I thought maybe it was a chocolate filled by mistake, but it wasn’t. I don’t think I’ll be purchasing food from this location again.
Atmosphere: 4
Food: 1
Service: 3
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