Employees talking about how much they hate their jobs. Hoping they get fired so they can collect unemployment. Conversation loud enough for customers sitting and eating to hear.. Gavin and some other guy. Makes me wonder about the quality of my food...
Atmosphere: 1
Service: 2
Moe A
The bagel shrank to half the size it used to be but the price went up to $1.89!!!!
Atmosphere: 3
Food: 3
Service: 3
S J
High quality and efficiency
Atmosphere: 5
Food: 5
Service: 5
Amy Talanker
The food is fresh and the restaurant is clean.
Parking: Large parking lot shared with a few other stores that aren't busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Petr Philatov
It’s always a good idea to eat normal healthy food in Panera! Oasis in a desert of junk food
Atmosphere: 5
Food: 5
Service: 5
Jacob Stopka
Ben and Leidy, who work there, are very nice. The Asiago bagel, Sausage, Egg and Cheese breakfast sandwich is amazing. It comes with a nice airline and yellow cheese also.
Atmosphere: 5
Food: 5
Service: 5
Randi Schalet
Food has gone downhill. Salad was tasteless, soup a little better. None of it was good including dessert. And it has gotten quite expensive $20 for half salad/half soup. I will not be returning.
Atmosphere: 3
Food: 1
Service: 5
Leigh Ishikawa
Great location (right off of 128) with plenty of parking spaces. The order is processed quickly and they do a pretty good job keeping an eye on drinks. Pastries and bread is consistent with other Panera stores.
The store has effectively four seating sections. The small outdoor section is good for a quick bite. It's right in front of the door so I don't think it's that great. The ones closest to the front door is often filled with students and people doing homework. But it's walled off to other parts in a way that keeps that sound contained. The main seating area next to that have handful of booths and this is where people are often dining. And last is the back room section. This feels like an area where people spill over into when others are full.
Atmosphere: 5
Food: 4
Service: 5
uday
Nice location with ample parking space. I usually order drinks from this location and they do good job.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup
u
Nice location with ample parking space. I usually order drinks from this location and they do good job.
I strongly dislike this place because i was being edged the whole time by my portions given to me. No schmear 0 stars wont be coming back.
Atmosphere: 1
Food: 1
Service: 1
Jensen Shafer
Small portion sizes. Left me quite upset
Bradford White
I am generally a Panera fan and understand busy times and how things can get backed up. There is also a broad difference by location and because most are uniformly good in cleanliness, service, friendliness and promptness, this is directed at the Panera at 120 Highland Ave in Needham, MA.Yesterday's experience was the worst, even allowing for a burst of traffic.My order was simple enough, Pick-2 soup and half sandwich and a ceramic mug for coffee.I gave my name, spelled it out (four letters, B-r-a-d). Paid with a $20 for an order of $11-something. Easy.The cashier seemed befuddled and rang up that I tendered $10, ok, happens. It took a supervisor away from another register to move that one along. The line behind grew. Finally all set, I am waiting for my coffee mug. I asked again for a mug. I know, first world problems, but still, this is not a difficult thing. I get handed a paper cup.I move aside to make room for other patrons. I ask another supervisor for a mug and she sends another person to find one. Finally a mug is held up with a quizzical look... (Yes, that is a mug, may I have it please?)Over to the coffee urns. The person bringing out the coffee urns is clearly in the weeds. Puts the coffee urns in place but does not change the "time brewed" signs. So all of the coffee appears to be two hours (c)old. Some actually were.Sandwich came up. Grilled cheese, the tiniest half sandwich, half of which was welded to the cardboard and appeared to have been heated before. The cheese at the cardboard was not even warm, the top was hot. This was a reheat job. A quarter of the sandwich remained on the cardboard. I did not want to make a scene of me gnawing on it. Sad, really.The check with my name on it though, was spelled, "Bread". OK, close enough.One of the managers came by to clear tables; I asked if he was "The" manager, he replied with a smile, "one of them!" and before I could speak further, he was gone. Busy, I get that.OK, every place has bad days and it is hard to find qualified help. I get that. But this crew was really, no pun intended, out to lunch. If there was training, it did not show. Not just cashiering (takes some training), but moving coffee out, noting which is fresh, keeping the dairy stocked, getting mugs, spelling a customer's name correctly. Not butchering a simple GC sandwich. I should have gone home for lunch.So, managers of 120 Highland Ave Panera- please train your staff, even going back to the basics. Jobs depend on it. All jobs there.
David Coll
Cashier was very unfriendly and very harsh with her tone. I'm a big boy, I've had worse happen to me in my life, but ordering food at Panera Bread shouldn't come with a rude attitude. Food was very good, and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Broccoli Cheddar Soup
Nicholas Rogers
Ordered a broccoli bread bowl and it only came with half a cup of soup. It’s stupid that a bowl would come with a cup not a bowl of soup and that the service here wouldn’t at least top it off.
Employees talking about how much they hate their jobs. Hoping they get fired so they can collect unemployment. Conversation loud enough for customers sitting and eating to hear.. Gavin and some other guy. Makes me wonder about the quality of my food...
Atmosphere: 1
Service: 2
The bagel shrank to half the size it used to be but the price went up to $1.89!!!!
Atmosphere: 3
Food: 3
Service: 3
High quality and efficiency
Atmosphere: 5
Food: 5
Service: 5
The food is fresh and the restaurant is clean.
Parking: Large parking lot shared with a few other stores that aren't busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
It’s always a good idea to eat normal healthy food in Panera! Oasis in a desert of junk food
Atmosphere: 5
Food: 5
Service: 5
Ben and Leidy, who work there, are very nice. The Asiago bagel, Sausage, Egg and Cheese breakfast sandwich is amazing. It comes with a nice airline and yellow cheese also.
Atmosphere: 5
Food: 5
Service: 5
Food has gone downhill. Salad was tasteless, soup a little better. None of it was good including dessert. And it has gotten quite expensive $20 for half salad/half soup. I will not be returning.
Atmosphere: 3
Food: 1
Service: 5
Great location (right off of 128) with plenty of parking spaces. The order is processed quickly and they do a pretty good job keeping an eye on drinks.
Pastries and bread is consistent with other Panera stores.
The store has effectively four seating sections. The small outdoor section is good for a quick bite. It's right in front of the door so I don't think it's that great.
The ones closest to the front door is often filled with students and people doing homework. But it's walled off to other parts in a way that keeps that sound contained. The main seating area next to that have handful of booths and this is where people are often dining.
And last is the back room section. This feels like an area where people spill over into when others are full.
Atmosphere: 5
Food: 4
Service: 5
Nice location with ample parking space. I usually order drinks from this location and they do good job.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Nice location with ample parking space. I usually order drinks from this location and they do good job.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Restaurantji Recommends
I strongly dislike this place because i was being edged the whole time by my portions given to me. No schmear 0 stars wont be coming back.
Atmosphere: 1
Food: 1
Service: 1
Small portion sizes. Left me quite upset
I am generally a Panera fan and understand busy times and how things can get backed up. There is also a broad difference by location and because most are uniformly good in cleanliness, service, friendliness and promptness, this is directed at the Panera at 120 Highland Ave in Needham, MA.Yesterday's experience was the worst, even allowing for a burst of traffic.My order was simple enough, Pick-2 soup and half sandwich and a ceramic mug for coffee.I gave my name, spelled it out (four letters, B-r-a-d). Paid with a $20 for an order of $11-something. Easy.The cashier seemed befuddled and rang up that I tendered $10, ok, happens. It took a supervisor away from another register to move that one along. The line behind grew. Finally all set, I am waiting for my coffee mug. I asked again for a mug. I know, first world problems, but still, this is not a difficult thing. I get handed a paper cup.I move aside to make room for other patrons. I ask another supervisor for a mug and she sends another person to find one. Finally a mug is held up with a quizzical look... (Yes, that is a mug, may I have it please?)Over to the coffee urns. The person bringing out the coffee urns is clearly in the weeds. Puts the coffee urns in place but does not change the "time brewed" signs. So all of the coffee appears to be two hours (c)old. Some actually were.Sandwich came up. Grilled cheese, the tiniest half sandwich, half of which was welded to the cardboard and appeared to have been heated before. The cheese at the cardboard was not even warm, the top was hot. This was a reheat job. A quarter of the sandwich remained on the cardboard. I did not want to make a scene of me gnawing on it. Sad, really.The check with my name on it though, was spelled, "Bread". OK, close enough.One of the managers came by to clear tables; I asked if he was "The" manager, he replied with a smile, "one of them!" and before I could speak further, he was gone. Busy, I get that.OK, every place has bad days and it is hard to find qualified help. I get that. But this crew was really, no pun intended, out to lunch. If there was training, it did not show. Not just cashiering (takes some training), but moving coffee out, noting which is fresh, keeping the dairy stocked, getting mugs, spelling a customer's name correctly. Not butchering a simple GC sandwich. I should have gone home for lunch.So, managers of 120 Highland Ave Panera- please train your staff, even going back to the basics. Jobs depend on it. All jobs there.
Cashier was very unfriendly and very harsh with her tone. I'm a big boy, I've had worse happen to me in my life, but ordering food at Panera Bread shouldn't come with a rude attitude. Food was very good, and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Broccoli Cheddar Soup
Ordered a broccoli bread bowl and it only came with half a cup of soup. It’s stupid that a bowl would come with a cup not a bowl of soup and that the service here wouldn’t at least top it off.
Service: 1
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