Ask the store worker not to toast the bread with the tuna fish to add it after. He said they can’t do that…. Then the manger steps in after I said I’m alright and don’t want to buy anything and said that it’s a new employee and he doesn’t speak English and in America English isn’t needed because many customers come in and can order without speaking English.
A) I feel the point B) that was extremely racist to assume that I had a problem with him not speaking English. I have a problem with not wanting to get sick because I know my body. C) I’m a first generation American and my father barely speaks English 3/4 of my life.
The manger was extremely rude and unprofessional.
Worst review I’ve given all year and I’ve been to over a thousand restaurants this year alone
Atmosphere: 1
Food: 1
Service: 1
YBZ
Absolutely unacceptable experience. The manager (or possibly the owner—he refused to identify himself or provide the name of the actual owner) treated me with clear disrespect, and I believe it was racially motivated. As soon as he heard me speaking my native language, his behavior changed completely.
He refused to add vegetables to my sandwich—even though I paid for a regular sub—and insisted I had to purchase a full meal just to place an order. He tried to charge me before I had even made my full selection and then told me to leave, claiming it was “too busy.” There was no one else in line and the store was nearly empty.
I buy Subway almost every day across the East Coast, and I’ve never encountered anything like this. This specific location should not be allowed to operate under the Subway name. I will be filing an official complaint with Subway Corporate.
Atmosphere: 1
Food: 1
Service: 1
T D
Rude staff. Never going back.
Service: 1
Nikita Kladov
The amount of food they put on sandwiches is actually pathetic. Just go to Hungry Coyote that's located in the same building, and you'll get something that's 2 times more filling for the same price.
Food: 1
Service: 5
Debra Mccormick
I had called the Needham store because I’ve never ordered a salad. It’s always been a B ultimate BMT on bread I had an order today with a salad. I called and spoke to the guy. He gave me an attitude. Didn’t even give me a chance to say what I was saying, told me to look at my receipt and that’s that I had my receipt in my hand. He was very unprofessional And treated me with no respect I will never order from this one and need them again
Food: 1
Service: 1
Matt Fidurko
Guy working was on a phone call and he didn’t get anything I ordered right on first asking.
Nader Khedr
The worst restaurant in Needham and the worst subway possibly ever you will enter anywhere I see many reviews is about the same issues we will encounter They will rip you off! We ordered 4 sandwiches and we got bread lettuce and mayo, that’s it, no chicken or meat! Tried asking them to add meat and chicken, but we were told go complain to our corporate! Asked for a refund and they said no refund! The staff and the manager are the worst you can encounter, very rude! Never again
Atmosphere: 1
Food: 1
Service: 1
Giovanni Bonaccorsi
Online ordering is unreliable. You can't verify your order before receiving it, and customer service is unhelpful if there's a problem. Ordering in person is the safer bet, if you have to order online there's another Branch 2 or 3 miles away.
Atmosphere: 2
Food: 1
Service: 1
Igor Drizik
Horrible slow service with weird staff who have an attitude.
Thought I’d grab a quick lunch during my workday Saturday, ordered a half hour ahead on the app and my sandwich (cold cut combo, meat was a funny color) was not ready when I arrived at pickup time. Even better, I became violently ill within a half hour of eating it. Honestly believe food is not handled safely there and customers are being put in danger. Will not go back.
Atmosphere: 1
Food: 1
Service: 1
Natalia Santos
Worst service ever, have never seen such bad service before in my life.the cashier told us twice to leave before closing, and I didn’t even finish eating.
Atmosphere: 1
Food: 1
Service: 1
Kevin McMichaels
Good and fresh Average service. Good enough for me.
SNAPASAURUS E
These people are so cheap, they made me hate subway, ridiculous. Never seen this before, a footlong tuna and a 6 inch Philly , where is the tuna??????? Thank god for Jersey xxxx
Atmosphere: 1
Food: 1
Service: 2
Ely TC
This store make awful subs. They barely do any food on their subs. We had trouble finding the bacon and lettuce on a BLT sub. Asked for extra sauce; subs came with NO sauce at all. Every time is the same problem (pick up orders). NEVER again!!
Ask the store worker not to toast the bread with the tuna fish to add it after. He said they can’t do that…. Then the manger steps in after I said I’m alright and don’t want to buy anything and said that it’s a new employee and he doesn’t speak English and in America English isn’t needed because many customers come in and can order without speaking English.
A) I feel the point
B) that was extremely racist to assume that I had a problem with him not speaking English. I have a problem with not wanting to get sick because I know my body.
C) I’m a first generation American and my father barely speaks English 3/4 of my life.
The manger was extremely rude and unprofessional.
Worst review I’ve given all year and I’ve been to over a thousand restaurants this year alone
Atmosphere: 1
Food: 1
Service: 1
Absolutely unacceptable experience.
The manager (or possibly the owner—he refused to identify himself or provide the name of the actual owner) treated me with clear disrespect, and I believe it was racially motivated. As soon as he heard me speaking my native language, his behavior changed completely.
He refused to add vegetables to my sandwich—even though I paid for a regular sub—and insisted I had to purchase a full meal just to place an order. He tried to charge me before I had even made my full selection and then told me to leave, claiming it was “too busy.” There was no one else in line and the store was nearly empty.
I buy Subway almost every day across the East Coast, and I’ve never encountered anything like this. This specific location should not be allowed to operate under the Subway name. I will be filing an official complaint with Subway Corporate.
Atmosphere: 1
Food: 1
Service: 1
Rude staff. Never going back.
Service: 1
The amount of food they put on sandwiches is actually pathetic. Just go to Hungry Coyote that's located in the same building, and you'll get something that's 2 times more filling for the same price.
Food: 1
Service: 5
I had called the Needham store because I’ve never ordered a salad. It’s always been a B ultimate BMT on bread I had an order today with a salad. I called and spoke to the guy. He gave me an attitude. Didn’t even give me a chance to say what I was saying, told me to look at my receipt and that’s that I had my receipt in my hand. He was very unprofessional And treated me with no respect I will never order from this one and need them again
Food: 1
Service: 1
Guy working was on a phone call and he didn’t get anything I ordered right on first asking.
The worst restaurant in Needham and the worst subway possibly ever you will enter anywhere
I see many reviews is about the same issues we will encounter
They will rip you off!
We ordered 4 sandwiches and we got bread lettuce and mayo, that’s it, no chicken or meat!
Tried asking them to add meat and chicken, but we were told go complain to our corporate!
Asked for a refund and they said no refund!
The staff and the manager are the worst you can encounter, very rude!
Never again
Atmosphere: 1
Food: 1
Service: 1
Online ordering is unreliable. You can't verify your order before receiving it, and customer service is unhelpful if there's a problem. Ordering in person is the safer bet, if you have to order online there's another Branch 2 or 3 miles away.
Atmosphere: 2
Food: 1
Service: 1
Horrible slow service with weird staff who have an attitude.
Best subway i ever visited
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite, Lays Baked Original, Chocolate Chip Cookie
Restaurantji Recommends
Thought I’d grab a quick lunch during my workday Saturday, ordered a half hour ahead on the app and my sandwich (cold cut combo, meat was a funny color) was not ready when I arrived at pickup time. Even better, I became violently ill within a half hour of eating it. Honestly believe food is not handled safely there and customers are being put in danger. Will not go back.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever, have never seen such bad service before in my life.the cashier told us twice to leave before closing, and I didn’t even finish eating.
Atmosphere: 1
Food: 1
Service: 1
Good and fresh Average service. Good enough for me.
These people are so cheap, they made me hate subway, ridiculous.
Never seen this before, a footlong tuna and a 6 inch Philly , where is the tuna???????
Thank god for Jersey xxxx
Atmosphere: 1
Food: 1
Service: 2
This store make awful subs. They barely do any food on their subs. We had trouble finding the bacon and lettuce on a BLT sub.
Asked for extra sauce; subs came with NO sauce at all.
Every time is the same problem (pick up orders). NEVER again!!
Atmosphere: 4
Food: 1
Service: 3
Loading...