Brown Sugar by the Sea
75 Water St, Newburyport
(978) 499-8424
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Has both a dedicated vegetarian/vegan section of the menu, and many menu items are marked "vegan on request". We got the mango curry and it was delicious 😋
I had an amazing time at this restaurant! The Thai food (Shrimp Fresh Rolls and Brown Sugar Mango Fried Rice) was absolutely delicious – full of flavor and perfectly cooked. The service was quick and efficient, which was a bonus. The staff were incredibly kind and made the experience even better. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Thai restaurant in Massachusetts. Consistently well prepared food, sensational taste, quality vegetables and ingredients. Service is very good, and it's a quiet restaurant, great for conversation.
Atmosphere: 5
Food: 5
Service: 5
Delicious, variety of incredibly fresh vegetables in each dish!
Very reasonably priced. Very nice atmosphere. Very attentive service!
Outstanding experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Curry
Nice place, but I ordered my food mild in spice. It came very hot and spicy. I sent it back and quickly got it returned and I could tell the cook just rinsed it off, put it on a smaller plate with no sauce and sent it back. There was no sauce now for me to mix in the rice. When I tried to explain this to the waitress she couldn't understand what I was saying. I ate some of it ( still spicy) and left disappointed. Will not be returning to this restaurant.
Atmosphere: 5
Food: 2
Service: 3
Live music, quaint atmosphere, delicious food.
Atmosphere: 5
Food: 5
Service: 5
Worst drinks. Worst service. Worst service recovery. I’m not a difficult customer , they had no bartender. Inexperienced server was too stressed to care.
Atmosphere: 2
Service: 1
One of the best thai restaurants w have been to with the vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Poor quality food. Overly expensive. Unkind management. Fun atmosphere, near the waterfront, but will not return.
Atmosphere: 5
Food: 2
Service: 2
Nice place but the pad tai wasn't good. They allow dogs outside but there was broken glass on the ground at our table. The service was not around much, and also did not offer water for the dogs
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
Food was mediocre, bland, missed the flavors of ginger, Thai spices. I was so disappointed as I always loved their food many years ago.
Atmosphere: 3
Food: 2
Service: 3
My Omni husband I came here for lunch and were not disappointed. Would definitely come back. I had veganisms green curry with tofu. We both cleaned our plates completely.
The chive cakes and the mango curry are a must try
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brown Sugar Mango Curry
It was supposed to be a night of good food and good company. I had no choice since I believe it is the only Thai restaurant in the area with delivery. I gave it a try for the first time. I placed my order, making sure to specify that I was vegan and that I wanted no fish sauce in my food.But when my order arrived, I quickly realized that things were not going to go as planned. The fresh rolls, one of the items I was looking forward to was missing . They have made a mistake and made fried rolls. Every item I tasted was made with fish sauce despite my request. And to make matters worse, the soup I had ordered was a small size than I had expected a large size because that's what I ordered.I tried to keep my cool in front of my guests, but I was pretty upset. Still, I decided to give the restaurant the benefit of the doubt and called to let them know about the mix-up with the rolls. They were apologetic and offered me a credit, which I accepted.But when I called again the next day to address the issue with the fish sauce, I was met with resistance. The first thing she says to me 'why are you calling the next day "? I mean what kind of question is that!?? Well the answer is I didn't want to make my guests uncomfortable by arguing back and forth with you, I was already embarrassed. The hostess, Katie, refused to help me and wouldn't even pass my number along to the manager/owner, Caroline Jolliffe. When I followed up with an email, I never received a response.It was a disappointing experience, to say the least. I hate leaving bad reviews for local businesses, but the lack of customer service left me with no choice. It's safe to say that I won't be ordering from that restaurant again.PS: AND I STILL HAVEN'T HEARD FROM THE OWNER YET. EXPECTED!
Service: 1
Tried their shrimp shumai, curry puffs and green curry. Can't go wrong with those but to their credit they nailed it. Would definitely go again.
Atmosphere: 5
Food: 5
Service: 5
Loading...