Stopped in for a quick takeout coffee. There were more employees in this Dunkin than I've seen in one for a long time. The place was buzzin'.
Food: 5
Service: 5
Vikki DiCredico
Staff is very friendly, bacon was overcooked
Food: 4
Service: 5
Brandi Wilson
Coffee is usually on point. It's a clean location and staff is always very friendly
Atmosphere: 4
Food: 3
Service: 4
m range
Organized chaos. Employees and locals know what's up but tourists just stand around not understanding how or where orders are.
Chasia
Imagine paying for a bagel w cream cheese spread and they give you this! It was so bare and messy and dry.
I asked for more cream cheese and the older woman at the food station got so angry at me and gave me such a rude attitude! She told me to get in line and pay for extra cream cheese and then threw it aggressively to me at the counter. This woman does not belong in customer service, I tried to ask nicely and she scoffed and seemed so annoyed at me.
Then they charged me an extra $0.53 for the cream cheese. I just find this upsetting because I ordered on the Dunkin app and they don’t have an option to add extra cream cheese on the app so I always have to ask for it in person when I pick up my food. For the past 6 months I’ve ordered my food this way and NEVER been told to pay extra at ANY Dunkin location ever. This lady just seemed jaded and looking for a reason to be rude to people. Slamming things, scoffing, sighing at the slightest request, I can’t imagine how her coworkers must feel having to work with her all day. Not the best experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels
Rich Herman
Nice Dunkin. On the large size drive thru and lots of seating. Clean and rapid service
Atmosphere: 4
Food: 3
Service: 5
Bé Nguyễn Boonsalat
We wanted to try Dunkin's while still in Massachusetts.
Family loves it! We tried a few different ones.
Nice and clean area. Easy to find and get in and out.
The staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Sydney Dear
Always forgetting my flavors
Food: 2
Amy Davidson
Very clean!
Atmosphere: 5
Service: 5
Mary Mahoney
Crew are disrespectful, and it appears that they can't read or follow orders. The guy who works the take out window is snide and lacks customer service etiquette.
One of the most baffeling and rude experiences I've ever encountered happened at this Dunkins location.My family and I stopped in the drive thru to order a few drinks and sandwiches on our way to Boston. It was busy as usual at this location (around noon), so we all pre-planned our orders to try and make it easier for the employee on the mic. We shouldn't have, though, as were met with perhaps the most miserable, rude employee I've ever met at a Dunks.Speaker turns on, we're immediately met with a "...What do you want?" with all the crushing dread only possible from a person who's been dealing with the public all day. I get it. Been there. It's busy. Besides, this is MA, not Disney World. Wouldn't have thought anything of it if that was it. God forbid. Needless to say, the attitude kept rolling in, with her asking after every item "That's it?" with the verbal tone equivalent of an eyeroll. It's not like we were leaving long pauses and annoying the women—she didn't even leave a breath before asking it EVERY TIME. And as we're ordering our last drink of 3,—halfway through my drink order she starts yelling through the speaker "No! ...NO!", stunning me into a silence. If I recall, it was because I mistakenly asked for cream in my cappuccino, which—yes, I'm aware that's not something they do—but to be cut off by an employee literally YELLING through the mic at me was... well, welcoming wouldn't be the word. My poor mother in the car was staring at me and my brother wide-eyed the whole time in sheer disbelief. It felt like we were being pranked.When we get to the window, the woman essentially just thrust the food in the direction of our window without saying a word. "Oh, is this the two breakfast sandwiches?" No reply. "Thank you!" No reply. Drinks were handed off to us by a different person. I honest-to-God don't know what we did to make this lady so peeved, but tbh, I'm in no hurry to figure it out. With 3 Dunkin locations within 5 minutes of each other here in Newburyport, I see no reason to return to this pocket of joy again.
Service: 1
Danny Mcdonald
Seven thirty in the morning and they didn't have
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Croissant
Paul Lamb
This Dunkin’ Donuts could be better. Seems like the staff is always on top of it except I don’t think management is that great.The new reconstruction is great. I love the new windows!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sausage Egg and Cheese, Croissant, Muffins, Bacon Egg and Cheese, Coffee Roll, Bagels, Egg and Cheese, Donuts, Everything Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts
Kasey W
Seemed like the employees didn't want anyone there. 2 people argued who "had" to take our order. Pretty unprofessional.
Stopped in for a quick takeout coffee. There were more employees in this Dunkin than I've seen in one for a long time. The place was buzzin'.
Food: 5
Service: 5
Staff is very friendly, bacon was overcooked
Food: 4
Service: 5
Coffee is usually on point. It's a clean location and staff is always very friendly
Atmosphere: 4
Food: 3
Service: 4
Organized chaos. Employees and locals know what's up but tourists just stand around not understanding how or where orders are.
Imagine paying for a bagel w cream cheese spread and they give you this! It was so bare and messy and dry.
I asked for more cream cheese and the older woman at the food station got so angry at me and gave me such a rude attitude! She told me to get in line and pay for extra cream cheese and then threw it aggressively to me at the counter. This woman does not belong in customer service, I tried to ask nicely and she scoffed and seemed so annoyed at me.
Then they charged me an extra $0.53 for the cream cheese. I just find this upsetting because I ordered on the Dunkin app and they don’t have an option to add extra cream cheese on the app so I always have to ask for it in person when I pick up my food.
For the past 6 months I’ve ordered my food this way and NEVER been told to pay extra at ANY Dunkin location ever. This lady just seemed jaded and looking for a reason to be rude to people. Slamming things, scoffing, sighing at the slightest request, I can’t imagine how her coworkers must feel having to work with her all day. Not the best experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels
Nice Dunkin. On the large size drive thru and lots of seating. Clean and rapid service
Atmosphere: 4
Food: 3
Service: 5
We wanted to try Dunkin's while still in Massachusetts.
Family loves it! We tried a few different ones.
Nice and clean area. Easy to find and get in and out.
The staff were very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Always forgetting my flavors
Food: 2
Very clean!
Atmosphere: 5
Service: 5
Crew are disrespectful, and it appears that they can't read or follow orders. The guy who works the take out window is snide and lacks customer service etiquette.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Open when you need 'em.
Food: 5
Service: 5
One of the most baffeling and rude experiences I've ever encountered happened at this Dunkins location.My family and I stopped in the drive thru to order a few drinks and sandwiches on our way to Boston. It was busy as usual at this location (around noon), so we all pre-planned our orders to try and make it easier for the employee on the mic. We shouldn't have, though, as were met with perhaps the most miserable, rude employee I've ever met at a Dunks.Speaker turns on, we're immediately met with a "...What do you want?" with all the crushing dread only possible from a person who's been dealing with the public all day. I get it. Been there. It's busy. Besides, this is MA, not Disney World. Wouldn't have thought anything of it if that was it. God forbid. Needless to say, the attitude kept rolling in, with her asking after every item "That's it?" with the verbal tone equivalent of an eyeroll. It's not like we were leaving long pauses and annoying the women—she didn't even leave a breath before asking it EVERY TIME. And as we're ordering our last drink of 3,—halfway through my drink order she starts yelling through the speaker "No! ...NO!", stunning me into a silence. If I recall, it was because I mistakenly asked for cream in my cappuccino, which—yes, I'm aware that's not something they do—but to be cut off by an employee literally YELLING through the mic at me was... well, welcoming wouldn't be the word. My poor mother in the car was staring at me and my brother wide-eyed the whole time in sheer disbelief. It felt like we were being pranked.When we get to the window, the woman essentially just thrust the food in the direction of our window without saying a word. "Oh, is this the two breakfast sandwiches?" No reply. "Thank you!" No reply. Drinks were handed off to us by a different person. I honest-to-God don't know what we did to make this lady so peeved, but tbh, I'm in no hurry to figure it out. With 3 Dunkin locations within 5 minutes of each other here in Newburyport, I see no reason to return to this pocket of joy again.
Service: 1
Seven thirty in the morning and they didn't have
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Croissant
This Dunkin’ Donuts could be better. Seems like the staff is always on top of it except I don’t think management is that great.The new reconstruction is great. I love the new windows!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Sausage Egg and Cheese, Croissant, Muffins, Bacon Egg and Cheese, Coffee Roll, Bagels, Egg and Cheese, Donuts, Everything Stuffed Bagel Minis, Assorted Half Dozen or Dozen Donuts
Seemed like the employees didn't want anyone there. 2 people argued who "had" to take our order. Pretty unprofessional.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts
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