Dunkin'
401 Watertown St, Newton
(617) 527-9688
Recent Reviews
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The has good breakfast en Good service. Only the place over there there is not enough place to sit over there Sometimes ,its always busy at the morning.
But you can also take away if there is not enough place.
Ordered a hot late, got barely warm coffee
Literally always under staffed. There have been multiple times when no one was even at the register and I’ve had to call to the back to see if anyone was there. It’s clear this place is close to being shut down. Foods pretty good though
Atmosphere: 2
Food: 4
Service: 1
They have bad customer service at this location they charge you for extra things you ask for which is fine but to receive the order and not get what I asked for but still charged can be frustrating , they are rude they rush the orders and they laugh at you in your face for what ever reason just trash talking , I don’t recommend going here before work it would really mess up your day! They need a flush of new employees!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible experience! I went to buy a dozen of donuts yesterday and while the guy was busy making other people’s drink, he asked me 3 times what I wanted to which I responded with a dozen of donuts. I stopped responding until he was done making the drinks because he clearly wasn’t listening. Then when he asked me which kind of donuts I wanted, I would respond to a flavor and then before he could give me 1 second to respond, he would say “and and and and and?”, then I say another flavor and he would immediately says “and and and and and and and and and and?!??” I literally had to scream back “give me a second!” so he could stop being so obnoxious. For a customer who is not slow and wanted to get the hell out ASAP myself, it was infuriating. The guy (believe his name is Shiful) was so rude and impatient!
Service: 1
Every single time I visit this location is out of some product or messes up some component of my order.
However, staff are always friendly and if you catch the issue before you leave they’ll rectify it.
Food: 3
Service: 5
No outlets for laptop use.
Atmosphere: 2
Service: 3
I saw a rat there
Atmosphere: 1
Food: 1
Service: 1
Very filthy establishment, food was cold, allows residents to loiter all day. I recommend the other facility further down the street or NY Bagel factory
Atmosphere: 1
Food: 1
Service: 1
They got my order wrong and also I wanted to pay $3 in cash and the rest in card but they took a $10 bill and put it all in cash and did not inform me that I was unable to pay half cash half card. Also seemed very rude and annoyed
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Please learn to read
Would not honor free coffee for nurses week AS ADVERTISED. Do not come here. Terrible location
Service is absolutely awful and has been that way for a while. Most of the women employees in the morning provide awful service, barely pay attention and look tired. They stare into space and barely understand what I’m saying.
I’ve tried to keep it cordial because I ALSO work in customer service/ retail. But their awful attitude is just annoying to watch and I don’t even crack a smile when I see them, because why should I care? They don’t even try. They act like I’m an inconvenience to them.
The managers are always very nice to me there and I’ve never told them about any of this. They just seem to care more and I wish the other employees did too.
Atmosphere: 1
Food: 4
Service: 1
Service is absolutely awful and has been that way for a while. Most of the women employees in the morning provide awful service, barely pay attention and look tired. They stare into space and barely understand what I’m saying.
I’ve tried to keep it cordial because I ALSO work in customer service/ retail. But their awful attitude is just annoying to watch and I don’t even crack a smile when I see them, because why should I care? They don’t even try. They act like I’m an inconvenience to them.
The managers are always very nice to me there and I’ve never told them about any of this. They just seem to care more and I wish the other employees did too.
Atmosphere: 1
Food: 4
Service: 1
Every time I come here it take 10 minutes to get my food and there’s old racist white guys just hanging out
Atmosphere: 1
Food: 1
Service: 1
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