Dunkin'
1018 Osgood St, North Andover
(978) 682-2252
Recent Reviews
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Worst drive through service I’ve ever seen. Takes forever!!!!
Service: 1
I’ve lived here for 1 month I think I’ve averaged 10 minutes in drive thru every day
Food: 4
Service: 2
They served me a burned bagel with almost no cream cheese
Food: 1
Crazy slow drive thru
Service: 2
I’ve had it with this Dunkin’. There’s a blonde employee at the drive-thru who is consistently rude and gives major attitude every single time I place an order. The way she snaps “Is that it? Or anything else?” in the nastiest tone makes it feel like I'm inconveniencing her by just existing. Then when you get to the window? Not a single word—no “hello,” no “thank you,” not even eye contact. Just silence and a coffee shoved in your direction.
I used to work in coffee—I get how busy and stressful it can be, especially in the mornings. But there’s no excuse for this level of rudeness, especially when you're the one making someone's first coffee of the day.
Atmosphere: 2
Food: 1
Service: 1
OH MY DAYS PEOPLE! I HAD THE BEST EXPERIENCE!!! the manger was so so so nice, he is actually a DIVA! Great, Wonderful, Splendid Experience! I loved Katie/Katy/Kaity, she was MIND BLOWING. Another Divs was the girl with the tattoo behind her ear, everyone was PLEASANT. I cannot wait to see the manager again. 10000/10 I AM GOING IT BACK WITH THEM
Atmosphere: 5
Food: 5
Service: 5
Worst Dunkin I’ve ever been two, takes forever to get your food and it’s always wrong
Atmosphere: 1
Food: 1
Service: 1
Soooooo sloooowwwwww
Service: 1
A Great group of Ladies and Gentlemen working there, very good service provided.
Atmosphere: 5
Food: 4
Service: 5
Extremely kind drive thru employee. He makes it a true pleasure to come to this dunkin!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Convenient location next to highway dirty bathroom though
Atmosphere: 4
Service: 4
I'm here every morning drinking coffee, this place is changing for the better
this dunkin is actually the worst one i have ever been to. the drive through will take you 20 + minutes every time you go through it no matter how many people are in front of you. this morning i placed an online order and when i got there the doors were locked so i was forced to sit in the 20+ minute drive through line just to pick up my order i had placed 30 minutes prior making me late for work. i would have left had i not already paid for my order online.
Atmosphere: 1
Service: 1
this dunkin is actually the worst one i have ever been to. the drive through will take you 20 + minutes every time you go through it no matter how many people are in front of you. this morning i placed an online order and when i got there the doors were locked so i was forced to sit in the 20+ minute drive through line just to pick up my order i had placed 30 minutes prior making me late for work. i would have left had i not already paid for my order online.
Atmosphere: 1
Service: 1
Worst Dunkin’ Donuts in new England and has not improved in over a year. If I drive 15 minutes out of my way to another Dunkin, I’ll get to work earlier. It’s impossible to get your order in less than 25 minutes between 6-7am.. even if you mobile order it 15 minutes before arrival. Place absolutely sucks. They also intentionally back up the order line to hide the long wait time that corporate can see.
Atmosphere: 1
Food: 1
Service: 1
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