I had the worst experience today im the morning with a manager very disrespectful very rude because I cannot be quick enough for her. This was my go to stop every morning now I will never come here again. Thanks a lot lady you know who you are
Atmosphere: 1
Food: 1
Service: 1
Tara Stanevicz
SLOWEST Dunkin’s anywhere. They could win an award for slowness.
Service: 1
Christine Mcdonough
most employees at this location, Turnpike street North Andover, obviously don't really care about customer service. Not a friendly thing about any of them. I also notice that on Sundays, they tend not to put the sticker on coffee cups so you dont know they didn't get the order right until youre long gone
Food: 1
Service: 1
Chris Batchelder
Dunks is always good.
Atmosphere: 3
Food: 4
Service: 5
Jorge Fernandez
I like this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Jp Beckwith
Great service . They were prompt to deliver my order it was a nice experience.
Atmosphere: 5
Food: 4
Service: 5
Jeff Jones
Awesome experience at this Dunkin. Cam assisted us and made our coffee's perfect!! Very friendly and welcoming! I suggest this Dunkin! Way to go N Andover Dunkin you guys rock!!! ❤️ ?
Ryan Jimenez
You can't deny that a Dunkin run every once in a while is great. I usually get the mango pineapple refresher. This time I asked for no ice, but of course they added the normal amount of of ice. Otherwise I love a Dunkin run every once in a while ?
Third time in a row this Dunkin donuts screwed up my order.this time I asked for an untoasted plain bagel egg and cheese and I got a toasted raisin bagel burned.also an egg and cheese sausage on a plain bagel and got no sausage. Last week got home with half the order missing. Will no longer come this place.
Rachel B.
Went through the drive-thru this morning (3/11/24 a little after 11am) and the guy was dismissive of me when I asked for melted sugar in my iced coffee (a very common request—I would know, since I used to work at Dunkin’, and rarely get confusion when I ask for it at lots of locations). I thought to myself, “Okay, you can be rude, but you have to earn it—you need to actually do the thing you’re getting annoyed I’m reminding you about doing.” Melting the sugar (putting a tiny bit of hot coffee over the sugar before putting in the ice coffee/dairy/ice/flavor syrup) makes the drink a lot sweeter and gives it a more consistent flavor. So, I pulled up to the window and took a sip while waiting to get my card back. I tasted zero sugar whatsoever. I asked the woman who handed me the drink if there was sugar in it and she said, “Yeah, you wanted it melted, right?” and since there was a car behind me I said yeah and thanked her and left. I figured I’d taste the sugar at some point. I never did. It is impossible that they put sugar in there. I am certain there was no sugar in that drink whatsoever. So my order was rudely acknowledged and then they didn’t even put any sugar in at all. The guy who took my order could be the one who made the drink, since a woman handed it to me, and he was dismissive of me when I asked for the melted sugar, so I bet you he gave me no sugar out of spite. Anyway, you’re probably thinking I have way too much time on my hands to be writing this, but I assure you that if someone is really upset, they can find time to complain! Also I have a pretty easy day today. But yeah, this probably won’t change your thoughts on this Dunkin’ and definitely won’t on Dunkin’ as a whole—but I’ve seen a good Dunkin’ before (NOT the one I worked at), and it’s beautifully managed, and everyone is nice even when it’s busy. This place… it’s crazy—there was literally just me and one other car, and they were acting like I was asking them for ten Boxes o’ Joe. Fin.
The absolute WORST Dunkin' in Massachusetts, and possibly the entire northeast. The staff is horrendous and possibly illiterate, especially the skinny manager boy. Super rude, super incompetent, and just generally awful at their job and at being a human being. Worse than 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Jomy WeLitx
They always messing up my order , im getting tired of
Food: 2
Service: 1
Даглы_53 Сиазан
I orders now inside 1 black 1 green tea.! but inside glass different tea. If there's nothing I want, just tell me there's no need to deceive
Mamed Mamedov
I orders now inside 1 black 1 green tea.! but inside glass different tea. If there's nothing I want, just tell me there's no need to deceive
Vicki Compton
Staff doesn't listenOrdered black coffee, got cream and sugarOrdered 2 boxes of 25 donut munchkins, told them twice 2 separate orders needed and still got one box of 50
I had the worst experience today im the morning with a manager very disrespectful very rude because I cannot be quick enough for her. This was my go to stop every morning now I will never come here again. Thanks a lot lady you know who you are
Atmosphere: 1
Food: 1
Service: 1
SLOWEST Dunkin’s anywhere. They could win an award for slowness.
Service: 1
most employees at this location, Turnpike street North Andover, obviously don't really care about customer service. Not a friendly thing about any of them. I also notice that on Sundays, they tend not to put the sticker on coffee cups so you dont know they didn't get the order right until youre long gone
Food: 1
Service: 1
Dunks is always good.
Atmosphere: 3
Food: 4
Service: 5
I like this Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Great service . They were prompt to deliver my order it was a nice experience.
Atmosphere: 5
Food: 4
Service: 5
Awesome experience at this Dunkin. Cam assisted us and made our coffee's perfect!! Very friendly and welcoming! I suggest this Dunkin! Way to go N Andover Dunkin you guys rock!!! ❤️ ?
You can't deny that a Dunkin run every once in a while is great. I usually get the mango pineapple refresher. This time I asked for no ice, but of course they added the normal amount of of ice. Otherwise I love a Dunkin run every once in a while ?
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Muffins
Third time in a row this Dunkin donuts screwed up my order.this time I asked for an untoasted plain bagel egg and cheese and I got a toasted raisin bagel burned.also an egg and cheese sausage on a plain bagel and got no sausage. Last week got home with half the order missing. Will no longer come this place.
Went through the drive-thru this morning (3/11/24 a little after 11am) and the guy was dismissive of me when I asked for melted sugar in my iced coffee (a very common request—I would know, since I used to work at Dunkin’, and rarely get confusion when I ask for it at lots of locations). I thought to myself, “Okay, you can be rude, but you have to earn it—you need to actually do the thing you’re getting annoyed I’m reminding you about doing.” Melting the sugar (putting a tiny bit of hot coffee over the sugar before putting in the ice coffee/dairy/ice/flavor syrup) makes the drink a lot sweeter and gives it a more consistent flavor. So, I pulled up to the window and took a sip while waiting to get my card back. I tasted zero sugar whatsoever. I asked the woman who handed me the drink if there was sugar in it and she said, “Yeah, you wanted it melted, right?” and since there was a car behind me I said yeah and thanked her and left. I figured I’d taste the sugar at some point. I never did. It is impossible that they put sugar in there. I am certain there was no sugar in that drink whatsoever. So my order was rudely acknowledged and then they didn’t even put any sugar in at all. The guy who took my order could be the one who made the drink, since a woman handed it to me, and he was dismissive of me when I asked for the melted sugar, so I bet you he gave me no sugar out of spite. Anyway, you’re probably thinking I have way too much time on my hands to be writing this, but I assure you that if someone is really upset, they can find time to complain! Also I have a pretty easy day today. But yeah, this probably won’t change your thoughts on this Dunkin’ and definitely won’t on Dunkin’ as a whole—but I’ve seen a good Dunkin’ before (NOT the one I worked at), and it’s beautifully managed, and everyone is nice even when it’s busy. This place… it’s crazy—there was literally just me and one other car, and they were acting like I was asking them for ten Boxes o’ Joe. Fin.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
The absolute WORST Dunkin' in Massachusetts, and possibly the entire northeast. The staff is horrendous and possibly illiterate, especially the skinny manager boy. Super rude, super incompetent, and just generally awful at their job and at being a human being. Worse than 0 stars.
Atmosphere: 1
Food: 1
Service: 1
They always messing up my order , im getting tired of
Food: 2
Service: 1
I orders now inside 1 black 1 green tea.! but inside glass different tea. If there's nothing I want, just tell me there's no need to deceive
I orders now inside 1 black 1 green tea.! but inside glass different tea. If there's nothing I want, just tell me there's no need to deceive
Staff doesn't listenOrdered black coffee, got cream and sugarOrdered 2 boxes of 25 donut munchkins, told them twice 2 separate orders needed and still got one box of 50
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
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