Horrible experience! Went with my wife and daughter. My wife ordered Chicken Parm. We watched our server Christine deliver the chicken parm to another table, the woman took a bite and said “this isn’t eggplant”. Our server Christine ran back to the table, took the plate of food. Brought it back to the kitchen window, tried to cover up the fact that someone took a bite and brought it to my wife. When I called her out and said “this was at another table” she ran away with the food never to be seen again. 15 minutes later another server brought over a new plate. We declined the food. We asked for a manager, she came over. We explained that in addition to trying to pass off leftovers to my wife, while waiting for my wife’s food everyone else now has cold food.
The manager was non apologetic and offer to take off the chicken parm that we never ate! Gee thanks!
Horrible experience!
I DO NOT RECOMMEND AT ALL
DINER BEWARE!
Sam Salib
I usually don't post bad reviews, but today was a disappointment. I ordered takeout from Orzo Trattoria in North Andover through Uber Eats. I selected the Francaise with haddock as the protein and added shrimp for an upcharge. However, the owner called me and said I couldn't get the shrimp for the advertised price. I explained that I had already paid for the order and that I just selected what was advertised on Uber eats. He seemed admit that it was my fault for the mistake. I spoke up and said whatever your discrepancy is, that’s between you and Uber Eats. he became very rude and hung up on me. I received the food without shrimp.(that I already paid for) I've tried to reach out to Uber Eats for a refund, but they're unresponsive. I won't be ordering from Orzo Trattoria again due to their horrible customer service. Additionally, they never include utensils when asked for and you never know the pasta they will send with your order penne, angel hair, rigatoni. It’s always different! They just lost a good customer! It’s really not about the money. Don’t blame your customers for your mistakes then make them pay for it!
Tricia O'Dwyer
Anniversary dinner last night was excellent!!! Food was delicious, service was spot on! Nina was so friendly and attentive. My husband arranged with Bobby to have Champagne and flowers on our table when we arrived! Such a great surprise. Definitely two thumbs up!!👍🏼👍🏼💯
Wiff Peterson
Great spot, excellent Italian food, wine, and service. Very welcoming atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Emmy Stanley
If you're looking for a cozy spot to enjoy delicious food, our go-to restaurant is the place to be! We can often be found savoring their amazing ravioli with pink sauce—it’s truly the best! The rich flavors and creamy texture make it a must-try dish. Whether it's a casual weeknight dinner or a special occasion, this dish never disappoints. The ambiance is warm and inviting, making it perfect for gatherings with friends or family. Don't miss out on this culinary gem where every visit promises great food and memorable experiences!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Baby Octopus, Orzo Special
gg hall
Based on on- line reviews we celebrated a birthday dinner with my sister. The atmosphere was very nice, our waitress, Michelle, was outstanding giving us great advice on the menu, and the food was outstanding!! Anthony came over to make sure all our needs were met. We had a table of 6, all Orzo first timers, and we all felt the same way. We unquestionably will be back.
Atmosphere: 4
Food: 5
Service: 5
Kevin Carroll
I've been going there since it opened. It's been a roller coaster ride. Service is always great, food is good, atmosphere is ok, but prices have now turned me away. House merlit went up $2 overnight to $11. New owners won't last.
Atmosphere: 3
Food: 3
Service: 5
Todd Santeler
Outstanding Italian food. Veal parmigiana was amazing. Kara was my server and she was the sweetest young lady. Always checking in on me and bringing the biggest smile. Salvatore stopped by several times to make sure my dining experience was enjoyable. Overall, one of the best Italian restaurant’s I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Mozzarella
Cory Gahr
Incredible find. Food was delicious. The calamari with the peppers was top notch!!! The warm bread. The Oil with roasted garlic. Beginning to end. Excellent.
Atmosphere: 5
Food: 5
Service: 5
H6600IWlindae
Noticed my receipt billed twice for a appetizer. Before I could point it out.The waitress said she new the error she made. She had just eaten the same appetizer and by error added to my bill. Found that extremely odd. Been coming here almost every Friday for the last few weeks. But, never again.
Horrible experience! Went with my wife and daughter. My wife ordered Chicken Parm. We watched our server Christine deliver the chicken parm to another table, the woman took a bite and said “this isn’t eggplant”. Our server Christine ran back to the table, took the plate of food. Brought it back to the kitchen window, tried to cover up the fact that someone took a bite and brought it to my wife. When I called her out and said “this was at another table” she ran away with the food never to be seen again. 15 minutes later another server brought over a new plate. We declined the food. We asked for a manager, she came over. We explained that in addition to trying to pass off leftovers to my wife, while waiting for my wife’s food everyone else now has cold food. The manager was non apologetic and offer to take off the chicken parm that we never ate! Gee thanks! Horrible experience! I DO NOT RECOMMEND AT ALL DINER BEWARE!
I usually don't post bad reviews, but today was a disappointment. I ordered takeout from Orzo Trattoria in North Andover through Uber Eats. I selected the Francaise with haddock as the protein and added shrimp for an upcharge. However, the owner called me and said I couldn't get the shrimp for the advertised price. I explained that I had already paid for the order and that I just selected what was advertised on Uber eats. He seemed admit that it was my fault for the mistake. I spoke up and said whatever your discrepancy is, that’s between you and Uber Eats. he became very rude and hung up on me. I received the food without shrimp.(that I already paid for) I've tried to reach out to Uber Eats for a refund, but they're unresponsive. I won't be ordering from Orzo Trattoria again due to their horrible customer service. Additionally, they never include utensils when asked for and you never know the pasta they will send with your order penne, angel hair, rigatoni. It’s always different! They just lost a good customer! It’s really not about the money. Don’t blame your customers for your mistakes then make them pay for it!
Anniversary dinner last night was excellent!!! Food was delicious, service was spot on! Nina was so friendly and attentive. My husband arranged with Bobby to have Champagne and flowers on our table when we arrived! Such a great surprise. Definitely two thumbs up!!👍🏼👍🏼💯
Great spot, excellent Italian food, wine, and service. Very welcoming atmosphere.
Atmosphere: 5
Food: 4
Service: 5
If you're looking for a cozy spot to enjoy delicious food, our go-to restaurant is the place to be! We can often be found savoring their amazing ravioli with pink sauce—it’s truly the best! The rich flavors and creamy texture make it a must-try dish. Whether it's a casual weeknight dinner or a special occasion, this dish never disappoints. The ambiance is warm and inviting, making it perfect for gatherings with friends or family. Don't miss out on this culinary gem where every visit promises great food and memorable experiences!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Baby Octopus, Orzo Special
Based on on- line reviews we celebrated a birthday dinner with my sister. The atmosphere was very nice, our waitress, Michelle, was outstanding giving us great advice on the menu, and the food was outstanding!! Anthony came over to make sure all our needs were met. We had a table of 6, all Orzo first timers, and we all felt the same way. We unquestionably will be back.
Atmosphere: 4
Food: 5
Service: 5
I've been going there since it opened. It's been a roller coaster ride. Service is always great, food is good, atmosphere is ok, but prices have now turned me away. House merlit went up $2 overnight to $11. New owners won't last.
Atmosphere: 3
Food: 3
Service: 5
Outstanding Italian food. Veal parmigiana was amazing. Kara was my server and she was the sweetest young lady. Always checking in on me and bringing the biggest smile. Salvatore stopped by several times to make sure my dining experience was enjoyable. Overall, one of the best Italian restaurant’s I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Mozzarella
Incredible find. Food was delicious. The calamari with the peppers was top notch!!! The warm bread. The Oil with roasted garlic. Beginning to end. Excellent.
Atmosphere: 5
Food: 5
Service: 5
Noticed my receipt billed twice for a appetizer. Before I could point it out.The waitress said she new the error she made. She had just eaten the same appetizer and by error added to my bill. Found that extremely odd. Been coming here almost every Friday for the last few weeks. But, never again.
Restaurantji Recommends
Delightful evening.
Atmosphere: 5
Food: 5
Service: 5
Great restaurant!! Amazing food and even more amazing staff will absolutely be back soon!!
Atmosphere: 5
Food: 5
Service: 5
Welcoming staff, excellent meal. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veal Saltimbocca
Always a nice experience! Great food and service.
Atmosphere: 5
Food: 5
Service: 5
My aunt and uncle are here several times a week and love this place and brought me out for lunch. Food is delicious and the service is great!
Atmosphere: 5
Food: 5
Service: 5
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