I rarely write reviews, but this experience was so unprofessional that it needs to be shared.
I placed a paid online pickup order through the website. When I arrived, I was the only customer in the store, and the employee was the only one working. Despite this, she did not acknowledge me for several minutes. She came out from the back, avoided eye contact, and began going through items without saying a word. I had to get her attention myself to let her know I had an online order.
From that point forward, the experience was unacceptable. She was openly rude and dismissive, refused to answer basic questions, and provided no explanation whatsoever about what was happening with my order. For over 25 minutes, she repeatedly walked to the back, checked the machine, grabbed a broom, cleaned, and disappeared again—without offering a single update or acknowledgment.
Because my order was already paid for, leaving without answers wasn’t an option. When I calmly asked her to explain what was going on and to stop being rude, she stared at me, continued sweeping, and walked away yet again.
Eventually, she returned, asked for my name as if we had never spoken, made the sandwiches, and sent me on my way—without an apology or any recognition of the inconvenience she caused. Before leaving, I asked about management availability and requested that the issue be addressed before I filed a formal complaint.
The owner of this location should be ashamed of the level of service being allowed in their store. This reflects a complete failure in training, accountability, and basic standards of customer service. If this is what ownership finds acceptable, it speaks volumes.
I will never return to this location, and I strongly suggest management take responsibility before more customers have similar experiences.
Atmosphere: 1
Food: 1
Service: 1
Pinki Bhandari
Very unfriendly staff. I can see all veggies had ice there. So stale. So rude customer service. I don’t know how they are still surviving. Is there negative reviews I can provide?
Atmosphere: 1
Food: 1
Service: 1
Mark Brown
The people there can’t make subs their management is nonexistence and they are cheap when you ask for substitutions. Don’t go.
Atmosphere: 1
Food: 1
Service: 1
Ginger Conner
Zero out of five recommend if you want fast friendly service do not attempt to go here. Also, if you want fresh food, you might want to go somewhere because he refused to go to the back and get some that he apparently has been working on the entire day.
Atmosphere: 1
Food: 1
Service: 1
Pon H
This place is being like chipotle and giving a little meat. I would definitely avoid it.
M.G 42
Gave me like 1 piece of turkey on my sub New Deal in Revere is better
Food: 1
Walter Meireles
Always come to this place when buying at Walmart, but today this employee had the prep station covered so I couldn’t see him preparing my sandwich, I asked for 6” he made a foot long, when I told him I wanted a different size he made a face as he couldn’t understand what I was saying, then when he understood didn’t even offer to cut it or give me a discount,
Atmosphere: 3
Food: 3
Recommended dishes: Steak & Cheese Sub
Jeremiah Acacius
I very rarely tip at chain takeout places, but the gentleman working today certainly earned an exception. Just a very pleasant and friendly demeanor that put a big smile on my face as he was serving me. I wasn't able to catch his name but if a manager notices this, check the time stamp of this review and who was working at the time. Say something nice for me, would ya?
Parking: It's a Walmart. It's always mobbed.
Atmosphere: 5
Food: 5
Service: 5
Dmitri Levitin
The worst Subway in UNITED STATES. I ordered online, they forgot 2/4 items, didn't cut the wrap in half. The wrap was half the size, and horrible ratio of ingredients.
Had a delicious egg white on wheat. It always pleases ! The young man working behind the counter was a delight also ! The only minus is you need to be inside Walmart to go there ..
Diane Kaufman
Great sandwich b l t so up and dessert ice cream
jenn gagne
Food smells terrible.turns stomach before you actually eat it.I'm all set.
I rarely write reviews, but this experience was so unprofessional that it needs to be shared.
I placed a paid online pickup order through the website. When I arrived, I was the only customer in the store, and the employee was the only one working. Despite this, she did not acknowledge me for several minutes. She came out from the back, avoided eye contact, and began going through items without saying a word. I had to get her attention myself to let her know I had an online order.
From that point forward, the experience was unacceptable. She was openly rude and dismissive, refused to answer basic questions, and provided no explanation whatsoever about what was happening with my order. For over 25 minutes, she repeatedly walked to the back, checked the machine, grabbed a broom, cleaned, and disappeared again—without offering a single update or acknowledgment.
Because my order was already paid for, leaving without answers wasn’t an option. When I calmly asked her to explain what was going on and to stop being rude, she stared at me, continued sweeping, and walked away yet again.
Eventually, she returned, asked for my name as if we had never spoken, made the sandwiches, and sent me on my way—without an apology or any recognition of the inconvenience she caused.
Before leaving, I asked about management availability and requested that the issue be addressed before I filed a formal complaint.
The owner of this location should be ashamed of the level of service being allowed in their store. This reflects a complete failure in training, accountability, and basic standards of customer service. If this is what ownership finds acceptable, it speaks volumes.
I will never return to this location, and I strongly suggest management take responsibility before more customers have similar experiences.
Atmosphere: 1
Food: 1
Service: 1
Very unfriendly staff. I can see all veggies had ice there. So stale. So rude customer service. I don’t know how they are still surviving. Is there negative reviews I can provide?
Atmosphere: 1
Food: 1
Service: 1
The people there can’t make subs their management is nonexistence and they are cheap when you ask for substitutions. Don’t go.
Atmosphere: 1
Food: 1
Service: 1
Zero out of five recommend if you want fast friendly service do not attempt to go here. Also, if you want fresh food, you might want to go somewhere because he refused to go to the back and get some that he apparently has been working on the entire day.
Atmosphere: 1
Food: 1
Service: 1
This place is being like chipotle and giving a little meat. I would definitely avoid it.
Gave me like 1 piece of turkey on my sub New Deal in Revere is better
Food: 1
Always come to this place when buying at Walmart, but today this employee had the prep station covered so I couldn’t see him preparing my sandwich, I asked for 6” he made a foot long, when I told him I wanted a different size he made a face as he couldn’t understand what I was saying, then when he understood didn’t even offer to cut it or give me a discount,
Atmosphere: 3
Food: 3
Recommended dishes: Steak & Cheese Sub
I very rarely tip at chain takeout places, but the gentleman working today certainly earned an exception. Just a very pleasant and friendly demeanor that put a big smile on my face as he was serving me. I wasn't able to catch his name but if a manager notices this, check the time stamp of this review and who was working at the time. Say something nice for me, would ya?
Parking: It's a Walmart. It's always mobbed.
Atmosphere: 5
Food: 5
Service: 5
The worst Subway in UNITED STATES. I ordered online, they forgot 2/4 items, didn't cut the wrap in half. The wrap was half the size, and horrible ratio of ingredients.
Atmosphere: 5
Food: 5
Service: 5
Never have veggie patties.
Restaurantji Recommends
Had a delicious egg white on wheat. It always pleases ! The young man working behind the counter was a delight also ! The only minus is you need to be inside Walmart to go there ..
Great sandwich b l t so up and dessert ice cream
Food smells terrible.turns stomach before you actually eat it.I'm all set.
Great sandwich b l t so up and dessert ice cream
Okay I guess
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