I recently visited my local Chipotle on King St. in Northampton MA, and left not just satisfied with my meal but genuinely impressed by the exceptional service I received from the shift manager and grill employee, both named Josue. They maintained an upbeat attitude, engaging in friendly banter with customers waiting in line. It was evident that they took pride in their work. When I requested a modification to my order due to a dietary restriction, both the shift manager and grill employee took immediate action to ensure my meal was prepared safely and to my satisfaction. Kudos to the shift manager and grill employee for their dedication, kindness, and efficiency.
Atmosphere: 5
Food: 5
Service: 5
Juan Velez
So now I have to pay almost 3 dollars for water just because chipotle decided to not give out cups for water? That's ridiculous, there is no other restaurant in the area where you aren't able to get tap water.
Atmosphere: 1
Food: 1
Service: 1
Joshua Ordman
Great food
Atmosphere: 5
Food: 5
Service: 4
Jenna Vanderhulst
Aylin (I believe) and Angel helped me so much! They were so kind even for it being so late. They also had all items in stock, which the other chipotles nearby struggle with! Will be returning soon ☺️
Atmosphere: 5
Food: 4
Service: 5
Jill L
I placed a mobile order and was waiting about 25 minutes for my order. I went inside and there was a worker standing at the counter doing absolutely nothing. I asked if she could make my bowl and she told me no, and that there’s a “system”. There was another woman waiting as well and she was there before I was. I’ve been here multiple times and there are always issues. They make my order wrong and the workers are so rude and incompetent. I’m never coming back to this location. I’d make the trip to the Hadley location if you want better service and properly made food!!!!
Atmosphere: 1
Service: 1
Daniel (BlitzingBallroom)
Guy was rushing through my order, added 2 things I didn’t want and didn’t even give me a moment to respond to questions. I can’t do dairy and dude pours the queso on without even looking up and then adds more before I can even ask for what I want. Can I order what I want here?
Atmosphere: 1
Food: 1
Service: 1
dmash59
No free water
Connor martin
Watch employees exchange cigarettes while on went on break and then did not bother to wash hands
Atmosphere: 1
Food: 5
Service: 1
W
First visit. I'm usually at the Hadley location, whose service and preparedness(not all meats ready upon opening is a big fail) is uneven. My 2 barbacoa burritos yesterday were delish...the meat spicing/flavor a bit different from Hadley, which was a surprise...not a negative. I didn't realize that could happen but I guess the spices are put together in store. I would mos' def come by again.
Atmosphere: 3
Food: 4
Service: 4
Toya McClurkan
Kind of lackluster. We eat at Chipotle often but this location was disappointing. It was late afternoon, so not a super busy time. The dining room was messy and tables hadn't been cleaned and the trash was overflowing. The bathroom was also a mess. And the food wasn't up to the usual standard. My bowl was very bland and the spices didn't taste right. And the chips were stale. I don't think we'll go back.
Well run fast-mex. Had a vegan bowl with blackbeans, brownrice, and vegs, with delish sauce. Variety of seating and plenty of space. Parking was plentiful for the stripmall. Convenient location too.
Atmosphere: 4
Food: 5
Service: 5
Eric Gibson
Don’t order different size chips, they give you the same quantity regardless. Wasted $12.80 on chips (2 smalls and 1 large) for only to get less than a bag of chips from the grocery store. At least Moe's gives you chips for free and are realistic about the portion, employees must not be considering portion size for customer. Even left a tip despite the workers just lounging, they obviously were too busy to get back to doing nothing. Wasted the gas and money when the grocery store is across the road. Don’t get scammed folks, this is our third and final time it’s happened to us at this location specifically. Never had this problem at any other Chipotle.
Atmosphere: 1
Food: 1
Service: 1
sonnysausageboy
My dearest Chipotle,
I am so sorry that this location utterly butchered the greatness that your food chain brings to the world. My chicken quesadilla order, that I’ve been ordering for four years, has never been correct at this establishment. The chicken appears as though blood is pouring from its fresh carcass. My white rice is typically significantly oversalted to the point where I must bring a water bottle to quench the unwavering thirst that follows one bite of rice. The beans taste fresh, fresh like horse manure, and the workers, significantly understaffed, look like I kidnapped their dog and made a quesadilla out of it. Overall, your restaurant is dirty, understaffed, incapable of making a simple quesadilla, and I would be willing to buy it for $20. If you are interested, let me know.
Atmosphere: 1
Food: 1
Service: 1
Eric Wilson
Is brown rice supposed to be crunchy? I don’t leave bad reviews but after trying this new chipotle 5 times, I’ve given up. They’re pretty terrible.
I recently visited my local Chipotle on King St. in Northampton MA, and left not just satisfied with my meal but genuinely impressed by the exceptional service I received from the shift manager and grill employee, both named Josue. They maintained an upbeat attitude, engaging in friendly banter with customers waiting in line. It was evident that they took pride in their work. When I requested a modification to my order due to a dietary restriction, both the shift manager and grill employee took immediate action to ensure my meal was prepared safely and to my satisfaction. Kudos to the shift manager and grill employee for their dedication, kindness, and efficiency.
Atmosphere: 5
Food: 5
Service: 5
So now I have to pay almost 3 dollars for water just because chipotle decided to not give out cups for water? That's ridiculous, there is no other restaurant in the area where you aren't able to get tap water.
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 4
Aylin (I believe) and Angel helped me so much! They were so kind even for it being so late. They also had all items in stock, which the other chipotles nearby struggle with! Will be returning soon ☺️
Atmosphere: 5
Food: 4
Service: 5
I placed a mobile order and was waiting about 25 minutes for my order. I went inside and there was a worker standing at the counter doing absolutely nothing. I asked if she could make my bowl and she told me no, and that there’s a “system”. There was another woman waiting as well and she was there before I was. I’ve been here multiple times and there are always issues. They make my order wrong and the workers are so rude and incompetent. I’m never coming back to this location. I’d make the trip to the Hadley location if you want better service and properly made food!!!!
Atmosphere: 1
Service: 1
Guy was rushing through my order, added 2 things I didn’t want and didn’t even give me a moment to respond to questions. I can’t do dairy and dude pours the queso on without even looking up and then adds more before I can even ask for what I want. Can I order what I want here?
Atmosphere: 1
Food: 1
Service: 1
No free water
Watch employees exchange cigarettes while on went on break and then did not bother to wash hands
Atmosphere: 1
Food: 5
Service: 1
First visit. I'm usually at the Hadley location, whose service and preparedness(not all meats ready upon opening is a big fail) is uneven. My 2 barbacoa burritos yesterday were delish...the meat spicing/flavor a bit different from Hadley, which was a surprise...not a negative. I didn't realize that could happen but I guess the spices are put together in store. I would mos' def come by again.
Atmosphere: 3
Food: 4
Service: 4
Kind of lackluster. We eat at Chipotle often but this location was disappointing. It was late afternoon, so not a super busy time. The dining room was messy and tables hadn't been cleaned and the trash was overflowing. The bathroom was also a mess. And the food wasn't up to the usual standard. My bowl was very bland and the spices didn't taste right. And the chips were stale. I don't think we'll go back.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Well run fast-mex. Had a vegan bowl with blackbeans, brownrice, and vegs, with delish sauce. Variety of seating and plenty of space. Parking was plentiful for the stripmall. Convenient location too.
Atmosphere: 4
Food: 5
Service: 5
Don’t order different size chips, they give you the same quantity regardless. Wasted $12.80 on chips (2 smalls and 1 large) for only to get less than a bag of chips from the grocery store. At least Moe's gives you chips for free and are realistic about the portion, employees must not be considering portion size for customer. Even left a tip despite the workers just lounging, they obviously were too busy to get back to doing nothing. Wasted the gas and money when the grocery store is across the road. Don’t get scammed folks, this is our third and final time it’s happened to us at this location specifically. Never had this problem at any other Chipotle.
Atmosphere: 1
Food: 1
Service: 1
My dearest Chipotle,
I am so sorry that this location utterly butchered the greatness that your food chain brings to the world. My chicken quesadilla order, that I’ve been ordering for four years, has never been correct at this establishment. The chicken appears as though blood is pouring from its fresh carcass. My white rice is typically significantly oversalted to the point where I must bring a water bottle to quench the unwavering thirst that follows one bite of rice. The beans taste fresh, fresh like horse manure, and the workers, significantly understaffed, look like I kidnapped their dog and made a quesadilla out of it. Overall, your restaurant is dirty, understaffed, incapable of making a simple quesadilla, and I would be willing to buy it for $20. If you are interested, let me know.
Atmosphere: 1
Food: 1
Service: 1
Is brown rice supposed to be crunchy? I don’t leave bad reviews but after trying this new chipotle 5 times, I’ve given up. They’re pretty terrible.
Atmosphere: 3
Food: 2
Service: 2
They always load up the burrito here !
Atmosphere: 4
Food: 5
Service: 5
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