Dunkin'
132 King St, Northampton
(413) 587-0161
Recent Reviews
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This place they are need to learn to service better. They are no manner
Donut choices were slim and none. I guess that is why they omited the word DONUT from their name. I'm glad I live in the south where I can go to Krispy Kreme DONUT 🍩 ‼️
Atmosphere: 2
Food: 1
Service: 2
Cleans up all coffee machines >45 minutes before closing, refuses to restart the latte machine, and asks customers not to order any coffees with a very bad attitude.
Atmosphere: 4
Food: 4
Service: 1
Horrible management,i know they can do better 😕
Atmosphere: 1
Food: 1
Service: 1
My quick Coffee ☕️ stop awesome service and great selection Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
This place is advertised on I-91 as if it’s a convenient stop but it’s not, it’s wayyy into town and there’s traffic. No drive-thru, and they’re out of so many things smh. Not a good experience- I will say though that the 2 young ladies working there were so cool - that’s like the only plus. Location sucks, not having inventory sucks, no drive-thru when the building clearly could have 1 sucks.
My review in one word: SUCKS!
Atmosphere: 1
Food: 1
Service: 4
I am visiting my daughter’s college here from NY and this was second time visiting Dunkin’ Donuts here, first visit was awesome that’s why I came back and this time it’s totally different vibes, for some reason this young girl and little older guy made feel ….. not welcomed, I smiled and said “ good morning “ and the girl responded with no word and staring at me, anyway I felt something wasn’t right, lol but I wanted to cold brew ice coffee which I love to drink!!!!
PS: stayed in for little less than hour due to my daughter had a scheduled and I ordered something for my daughter on line before I leave. I was at the pick up section and his girl knew that the order was mine , didn’t say a word and left my order in front of her, totally ignored me…I felt she was discriminating my ethnicity ( well she didn’t treat the other ppl like this) very rude…, I hope she learned someday…….
Atmosphere: 2
Food: 5
Service: 1
This is by far my absolute favorite Dunks. And I have a Dubks problem
Atmosphere: 5
Food: 5
Service: 5
Horrible last place on earth management suckable, just bad people bad for business, I would not take my family there .
Atmosphere: 1
Food: 1
Service: 1
Very good
Restaurantji Recommends
It should surprise you as it did me to find out that there is actually a dunkin donuts with more than 4 stars.
They had just one barista, Amina, around the time I went. It was a Saturday evening. Amina was very welcoming and went above and beyond in terms of customer service. I definitely think she deserves a raise and a promotion, as she was legit holding down the fort all by herself, and multitasking the entire time.
Atmosphere: 5
Service: 5
Fast, polite, efficient service. Bright, spotless store. One of the best Dunkin's.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dunkin' Refreshers
Quick in and out, very organized place.
Atmosphere: 5
Food: 5
Service: 5
The customer service here in unmatched. I always call ahead the day before to order boxed of Joe and assorted donuts. They never fail to have it ready by the time I request. Melinda is typically there and is always so friendly and helpful. The team really goes above and beyond. Will always choose this Dunkin over others!
Atmosphere: 5
Food: 5
Service: 5
Cashier was super nice along with other employees. Really stinks customers can't show their appreciation with tops though....
Atmosphere: 5
Food: 4
Service: 5
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