HighBrow Wood Fired Kitchen & Bar
12 Crafts Ave #1, Northampton
(413) 586-1468
Recent Reviews
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Took 40+ minutes for the food to arrive when there were zero other people in the restaurant & the server almost never came by and forgot our drink order.
Atmosphere: 2
Food: 4
Service: 1
The service was really bad. We had a reservation for 7pm, were seated around that time, and long story short… at 8:30pm we had to ask for our check and our pizza in a box to go because it hadn’t shown up yet. We tried to just cancel the order but apparently it was finally in the oven.
We did order a wildly overpriced appetizer (2 mozzarella sticks for $15), which tasted fine, but I think that took over 45 min to show up and we never got any napkins or silverware. So we ate it with our hands and used a napkin from my girlfriend’s bag.
So yea the pizza was… fine? Definitely in no way was it worth the insane wait and almost zero communication from the staff or management that it was going to take so long. At some point they told us our food would be out soon and the delay was due to a large party, but it was still another hour. Sorry to be a jerk but we really wanted to like this place and it was a bummer.
Atmosphere: 2
Food: 3
Service: 1
Drove all the way up straight from NC after the hurricane, looking forward to hot food. Ordered a giant pizza here with 1 topping. I picked it up, put it on my lap in the car. We came early to get it. IT'S COLD. The box is COLD. I open it up, my topping is not there, took a bite and omg. This pizza has been sitting in there for hours, I believe someone ordered this pizza and then didn't pick it up so later we got it. If you like OLD AND COLD PIZZA, burned and chewy with age, enjoy. I did not enjoy this at all, what a sad pizza. The best part is how you tip ahead of time before you even taste the quality. what a joke, don't eat pizza at a place named 'highbrow' just pick a place with an italian name on it, this place sucks.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large margarita and showed up early to pick it up. Sat there for a few mins and they gave me a room temperature pizza with super old, congealed cheese and old stale crust. That pizza had been sitting there for HOURS, 100%. Also missing roasted garlic, which I paid for. What a disgusting pizza.
Atmosphere: 1
Food: 1
Service: 1
Absolutely fantastic you will not be disappointed
Atmosphere: 5
Food: 5
Service: 5
Went here today for a second visit because the first meal was very delicious. I was excited to bring others here because of this first experience. This time felt entirely different. Service was extremely slow and awkward. Our cocktails arrived after our meal, which we had to remind the staff about; they were warm and felt like they had been sitting out. Would honestly rather have not had them, or paid for them at that point. The pizza was tasty but definitely underdone as the bottom was soft and all the toppings slid off. There were extremely large chunks of uncooked onion and the toppings were heavily clumped together. The duck pizza was surprisingly sweet and felt like just too heavy handed with the syrup.
The major con was how many flies we had buzzing around our table after specifically choosing indoor seating. My husband was fighting them from landing on our food. A table next to us was dirty with dishes from when we arrived until we left which I’m sure wasn’t helping the fly situation. Finally the bathroom was desperately in need of care. It was pretty disgusting.
Really wanted to like this place. The menu is fun and the flavours could be there with a little work on staff, service and attention to detail.
Atmosphere: 2
Food: 3
Service: 2
Very noisy
Atmosphere: 3
Food: 5
Service: 4
Everything from service to food was absolutely fantastic ! If you haven't tried HighBrow, you absolutely must. Cocktails are great, atmosphere is cozy yet vibrant, and the staff make you feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
Great food, relaxing atmosphere and our waiter Michael was wonderful!!! ?
Atmosphere: 4
Food: 5
Service: 5
Absolutely delicious!! Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
I've had great food at this place in the past. The sticky ribs appetizer and Salmon risotto are my favorite. Unfortunately tonight was a major miss. There was a issue with the stoves so they had a limited menu. Honestly they shouldn't have just closed or limited their menu even more. We ordered the sticky ribs which were not sticky at all. It was boiled grey ribs with bbq sauce sliding off of it. It The flavor was okay , but the look was very unappetizing. I was looking forward to the salmon.Which they didn't have so we all got pizzas with my youngest getting the buffaloish wings as an appetizer. The buffalo wings were not fried. The texture of soggy chicken skin covered in sauce was gross. We took them home to hopefully refry. Even my drink was not that great and fruitflies kept landing on the edge (we were seated outside). Finally one the landed inside, which made it undrinkable. Spent good money to go home hungry and have a bowl of cereal.
They should not have offered the chicken wings or the ribs if they weren't able to cook them properly. The pizzas for a miss for 2 of the guest in my party. It will be a while before I come back.
Atmosphere: 2
Food: 1
Service: 3
Delicious food, fantastic cocktails, and the best service I've experienced in quite some time. Exactly what was needed.
Vegetarian options: Good for vegetarians with simpler tastes - the olde fashioned pizza is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sticky Ribs
Was recommended to try HighBrow and we were not disappointed. Went for lunch. Quick service, quiet atmosphere, delicious short Rib and red onion pizza. Truffle fries were delicious!! Also the Painkiller cocktail was yummy. Beers were a little on the warmer side but other than that... definitely will be back!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Truffle Fries
We loved our server Jayda, she was super helpful and so sweet!
The pizza was good. However this is the second time I felt like the crust had no flavor. Maybe needs salt.. The server made our experience great, though!
Atmosphere: 4
Food: 4
Service: 5
Terrible service! We ordered two glasses of wine and got those right away. We gave our server our meal order when he brought the wine. 45 minutes later, after asking him three times about the long delay and being told all three times that it was "coming right out," I threw cash on the table to pay for the wines (no tip) and we walked out without getting our meals.
There are dozens of great places to eat in this town - this is NOT one of them.
Atmosphere: 1
Food: 1
Service: 1
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