Starr's Pizza
59 Main St, Florence
(413) 584-9946
Recent Reviews
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Great delicious pizza. However, the prices showing online are outdated and showing much lower than what the cost actually is now.
Atmosphere: 5
Food: 5
Service: 5
This pie was a knock outta the park. I ordered the vegetarian pie, the meat lovers pie & the starr's pie with a house salad. Great customer service & great food. I will be ordering again when I'm back in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starr's Pizza
Food is amazing and the people who work there are incredibly nice and friendly. Usually eat here once a week. Menu has never ending options and choices to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp & Brocooli Alfredo, Starr's Pizza, Onion Rings, Caesar Salad, Buffalo Chicken Grinder, Cheese Pizza, Turkey Club, Chicken Wings, Garlic Butter Pizza, Greek Pizza
I was in town looking to get a bite to eat on my way home and thought chicken tenders are hard to mess up, lemme try this place. Wrong....after tax 13 dollars for what is clearly just tyson or some other frozen chicken tender. Cooked to a hard rock. Hardly any chicken in the pieces mostly just crunchy inedible rock like battered coating. Disgusting. Save your money and get the capt crunch chicken tenders from Local Burger. Not only are they delicious and made IN house, they cost less!!
How insulting to charge so much for frozen inedible chicken rocks.
Atmosphere: 1
Food: 1
Service: 1
I got the chicken tender & french fry app. They tossed it in buffalo sauce for me. A good amount of food for the price and it was really good! They even plated it up nice. Don't go to Friendly's for chicken tenders, come across the street to Starr's, you'll save money and it's better.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: French Fries, Chicken Wings
Their Greek pizza is so very good, with yummy toppings generously provided, I keep going back for more. Whenever I eat in their restaurant, their service is unusually kind and nurturing. They treat their customers very well.
Food: 5
The Best In The
Atmosphere: 5
Food: 5
Service: 5
Good food, generous portions, fair price, friendly service. That's a win in my book.
Amazing personable service and fantastic food. Great place for lunch. Love the Cuban!
Atmosphere: 3
Food: 5
Service: 5
The food was good, but the cashiers wouldn't let me sit down because I am a "minor". Other than that good food and great pricing.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Best place to get pizza and food. Great pizza, great wings, amazing wraps and the best pita pockets I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
The Best In The
Atmosphere: 5
Food: 5
Service: 5
One of the best places to eat %100
Atmosphere: 5
Food: 5
Service: 5
Our recent experience with Starr's Pizza left much to be desired, to say the least. What should have been a simple and enjoyable meal turned into a frustrating ordeal that left us feeling unheard and disrespected.First and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr's Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.To add insult to injury, Starr's Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.In summary, our experience with Starr's Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr's Pizza, and we strongly caution others against patronizing this establishment.
Atmosphere: 1
Food: 2
Service: 1
As a local and frequent patron of Starrs Pizza, I am disheartened to report an extremely disappointing experience that has left a sour taste in our mouths, quite apart from their usually delightful offerings.We ordered two pizzas, including a Margherita, in line with my vegetarian preferences. Unfortunately, we received a meat pizza instead. Mistakes happen, and we understand that. We called the restaurant to rectify the error and were initially met with a promising response. They acknowledged the oversight and assured us that the correct pizza was on its way.However, the situation quickly deteriorated. We received a call back insisting that we return the incorrect pizza upon delivery of the new one. This was surprising and felt quite odd, as it's common practice in the hospitality industry to offer the mistaken item as compensation for the inconvenience caused. Their request came with an insinuation that we were attempting to scam a free meal, which was both unfounded and offensive.Our conversation with the staff escalated to a point where we felt compelled to speak with a manager, hoping for some understanding or at least professional courtesy. Unfortunately, the manager mirrored the employee's rudeness and unyielding stance. We attempted to negotiate some form of compensation for the trouble, such as a refund of our generous $22 tip or even just the pizza being comped, but to no avail. The best they could do was a paltry 15% off on a future order – an offer that holds no value to us now, given the circumstances.To add insult to injury, the correct pizza arrived an hour later than promised, and we were indeed required to hand over the meat pizza, which felt more like a transaction than a service recovery.This was by far the worst customer service experience we've ever encountered. It's particularly disappointing because we have genuinely enjoyed Starrs Pizza in the past and were enthusiastic about supporting a local business. Unfortunately, after this incident, we cannot see ourselves returning. A simple gesture of goodwill would have gone a long way, but instead, we are left with no choice but to look elsewhere for our pizza cravings.Starrs Pizza, you've not only lost a pizza tonight, but also loyal customers.Posted by a former fan of Starrs Pizza.
Food: 4
Service: 1
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