I was very disappointed today! I ordered soup and salad for lunch. I re wives a Luke warm soup and no salad! Sent the soup back to get warmer soup…still waiting on side salad. Slow, disorganized and disappointing! Bertuccis has always been my go to, not any more!
Atmosphere: 4
Food: 2
Service: 2
First Last
CUSTOMERS BEWARE: I traveled all the way from Schenectady NY to Boston MA with hopes to enjoy NYE. I decided to take my gf to Bertuccis because i've eaten there many times before and my gf never even heard of Bertuccis before so i wanted her to try it. HUGE MISTAKE!! And i mean, this was the mother of all regret. I took her to the newton location and we ordered our meals, had absolutely horrendous service from the get-go. They were not busy at all (and now i think i know why) there was no excuse for the service to be horrible for starters. Second, we kept getting stared at by another employee in the restaurant which made our experience very uncomfortable. So we get to ordering, my gf's meal was the chicken piccata and was also recommended by our horrible waitress who hardly visit our table and left us thirsty basically our entire meal because she wouldnt come to the table to ask if we needed anything, how our food was, nothing... it was so bad that eventually we just felt like we were eating in a cafeteria. And heres the biggest issue, my gf's meal was not even fully cooked, the center of the chicken was cold and i immediately told her to stop eating it and i then couldnt eat my meal because im not going to be disrespectful. So we wait and wait for our "waitress" to come back and ask us how our under cooked food was, took her forever, eventually my meal was cold and worthless. The manager or whoever was on duty brought my gf a measly cannoli for the trouble, never offered to refund our meal for all the trouble. Even our mixed drinks were terrible.. flat soda, no alcohol. Not worth $12 or $13 each, So eventually we leave.. and i was going to let this all go until hours later at our hotel my gf became very sick and was throwing up, couldnt stay out of the bathroom. Was up all night and we missed NYE completely because the following day we had to catch up on sleep. So i called to mention this to the manager on duty whos name was Francisco and asked for a refund. He took down all my info and said give it 7-10 business days. I gave more than 10days.. no refund showed on my end. So i called today to check up as he told me to if i dont see the refund and i get the other manager on duty who i believe his name was Will? He refused to tell me his name after he yelled at me and hung up. I'VE NEVER DEALT WITH SOMEONE SO UNPROFESSIONAL IN MY LIFE. I kept calling to find out why i was hung up on and then all the employees started hanging up on me. I've never ever been treated so horribly. Now i will never come back to Bertuccis. No wonder all the locations are closing.. perfect example. Spend your money anywhere else because this place is basically a cafeteria now.
Atmosphere: 1
Food: 1
Service: 1
Kathy Marie
You should be ashamed of yourself, I am a food critic, You have the audacity to charge a glass of wine Kendall Jackson $ 17. 25 for a glass of wine! You are no fancy restaurant a rip off. My server Angelik absolutely no personality whatsoever. I will never go back and will let people know what a rip off you are . A total disgrace, you’re not in Boston .
Atmosphere: 3
Food: 2
Service: 1
Julianne Berg
I ordered food to be delivered from the Braintree location. This was the first and last time. The food took almost 2 hours to be delivered and was cold andovercooked to say the least! I called to complain and spoke with Mike T. (according to the so called manager) and expressed my concern about Mike T. and how he hung up on me! The manager was just as rude...what a surprise. Unprofessional is an understatement. Word of mouth is powerful as we all know and no doubt they will be closing that location soon enough.
Food: 1
Service: 1
William Shannon
Had a bad experience at the Darien, CT location with multiple rude and nasty staff members. After we tried bringing this to the mangers attention, and discovering that she was even more rude and nasty then the staff we had encountered we wrote to HQ and never got a response, location has recently been shut down.
Naena Dutia
Hare Krishna Hare Ram .. Serene & Divine ...
Theresa Frazier
If I could give this facility no stars I would. The bartender was rude. The leftover food from another patron had bugs crawling on it. The bathroom floor was equally disgusting. Was going to order food, but decided against it.
Peter Zona
What’s happening? One distinction that gave Bertucci’s the edge over so many of the other Italian restaurants is that the meals like chicken parm and chicken picata were prepared with chicken that was pan fried NOT deep fried. There’s a lot I like about Bertucci’s, but deep fried chicken belongs in some fake Italian sub shop. Deep fried is not the way to go, so you guys better shape up.
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Rick Holly
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Mike Paul
This is got to be the best Italian franchise around. I don’t typically eat at franchises if I can help it but I certainly make a point to stop here!
Tom B
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
I was very disappointed today! I ordered soup and salad for lunch. I re wives a Luke warm soup and no salad! Sent the soup back to get warmer soup…still waiting on side salad. Slow, disorganized and disappointing! Bertuccis has always been my go to, not any more!
Atmosphere: 4
Food: 2
Service: 2
CUSTOMERS BEWARE: I traveled all the way from Schenectady NY to Boston MA with hopes to enjoy NYE. I decided to take my gf to Bertuccis because i've eaten there many times before and my gf never even heard of Bertuccis before so i wanted her to try it. HUGE MISTAKE!! And i mean, this was the mother of all regret. I took her to the newton location and we ordered our meals, had absolutely horrendous service from the get-go. They were not busy at all (and now i think i know why) there was no excuse for the service to be horrible for starters. Second, we kept getting stared at by another employee in the restaurant which made our experience very uncomfortable. So we get to ordering, my gf's meal was the chicken piccata and was also recommended by our horrible waitress who hardly visit our table and left us thirsty basically our entire meal because she wouldnt come to the table to ask if we needed anything, how our food was, nothing... it was so bad that eventually we just felt like we were eating in a cafeteria. And heres the biggest issue, my gf's meal was not even fully cooked, the center of the chicken was cold and i immediately told her to stop eating it and i then couldnt eat my meal because im not going to be disrespectful. So we wait and wait for our "waitress" to come back and ask us how our under cooked food was, took her forever, eventually my meal was cold and worthless. The manager or whoever was on duty brought my gf a measly cannoli for the trouble, never offered to refund our meal for all the trouble. Even our mixed drinks were terrible.. flat soda, no alcohol. Not worth $12 or $13 each, So eventually we leave.. and i was going to let this all go until hours later at our hotel my gf became very sick and was throwing up, couldnt stay out of the bathroom. Was up all night and we missed NYE completely because the following day we had to catch up on sleep. So i called to mention this to the manager on duty whos name was Francisco and asked for a refund. He took down all my info and said give it 7-10 business days. I gave more than 10days.. no refund showed on my end. So i called today to check up as he told me to if i dont see the refund and i get the other manager on duty who i believe his name was Will? He refused to tell me his name after he yelled at me and hung up. I'VE NEVER DEALT WITH SOMEONE SO UNPROFESSIONAL IN MY LIFE. I kept calling to find out why i was hung up on and then all the employees started hanging up on me. I've never ever been treated so horribly. Now i will never come back to Bertuccis. No wonder all the locations are closing.. perfect example. Spend your money anywhere else because this place is basically a cafeteria now.
Atmosphere: 1
Food: 1
Service: 1
You should be ashamed of yourself, I am a food critic, You have the audacity to charge a glass of wine Kendall Jackson $ 17. 25 for a glass of wine! You are no fancy restaurant a rip off. My server Angelik absolutely no personality whatsoever. I will never go back and will let people know what a rip off you are . A total disgrace, you’re not in Boston .
Atmosphere: 3
Food: 2
Service: 1
I ordered food to be delivered from the Braintree location. This was the first and last time. The food took almost 2 hours to be delivered and was cold andovercooked to say the least! I called to complain and spoke with Mike T. (according to the so called manager) and expressed my concern about Mike T. and how he hung up on me! The manager was just as rude...what a surprise. Unprofessional is an understatement. Word of mouth is powerful as we all know and no doubt they will be closing that location soon enough.
Food: 1
Service: 1
Had a bad experience at the Darien, CT location with multiple rude and nasty staff members. After we tried bringing this to the mangers attention, and discovering that she was even more rude and nasty then the staff we had encountered we wrote to HQ and never got a response, location has recently been shut down.
Hare Krishna Hare Ram .. Serene & Divine ...
If I could give this facility no stars I would. The bartender was rude. The leftover food from another patron had bugs crawling on it. The bathroom floor was equally disgusting. Was going to order food, but decided against it.
What’s happening? One distinction that gave Bertucci’s the edge over so many of the other Italian restaurants is that the meals like chicken parm and chicken picata were prepared with chicken that was pan fried NOT deep fried. There’s a lot I like about Bertucci’s, but deep fried chicken belongs in some fake Italian sub shop. Deep fried is not the way to go, so you guys better shape up.
They were awesome as usual
Horrible horrible pizza
Restaurantji Recommends
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
This is got to be the best Italian franchise around. I don’t typically eat at franchises if I can help it but I certainly make a point to stop here!
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Fire food with good employees
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