IHOP

4102 Shops Way, Northborough
(508) 393-1222

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Recent Reviews

CUSTOMER SERVICE SUPERSTAR MOMENT! QUITE SOME Time passed since we had walked in and was seated. I had my toddler with me and my wife. They were both very hungry me included.

We just sat there for a long time with no acknowledgement. too long. And to have a coffee carafe there with no mugs was rough. We got up and left...I wanted to let them know. So I went back in and made sure they knew I had left. The manager and a woman with a nice long braid was with him...
The food was prepared well, and the waitress was nice. The lady at the front could not spell Vicky. She told us 15 min. After 25 min, my mother went to go check because 2 parties had gone in front of us that showed up after us; it seemed like she crossed out my name and never called us. We were sitting right next to the check-in desk, so if she called, we would have heard her.
I prefer this location (Northboro) over the other one near me. Annette is often my server and she is fantastic. Sometimes stretched a little thin so she does make an error or two every now and then; but she’s only human. She’s always zooming around taking care of multiple tables and she is super sweet and attentive to every customer she has. She’s been there for a long time and she deserves all the kudos because she is one in a million!

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