Jimmy John's

10010 Shops Way, Northborough
(508) 466-2222

Recent Reviews

Fredrick Lazar (Fred)

This company treats their employees badly. The sandwiches are low quality, yet expensive. The CEO of this company is also a horrible person. I can't recommend enough NOT to eat here

Atmosphere: 1

Food: 1

Service: 1

Jesse G.

The reduction in the amount of meat they put on their sandwiches is insane. Not worth ordering anymore.

Food: 1

Service: 3

Cynthia Nguyen

I love JJ subs however, the customer service at this location is lacking for sure. The guy working the register didn’t seem like he wanted to take my order, maybe because I am a minority. I only think that because his body language changed as he was helping a customer after me. My suggestion is to hire more friendly and welcoming individuals if you want returning customers. Thanks.

Atmosphere: 1

Food: 4

Service: 1

H M

I unfortunately have to update my review that originally was 5.My compliant is specifically about one of employees who is very rude. I’ve never seen such behavior in any restaurant/fast food that they talk sarcastic to customers. Every other person is very nice but her! And this is the 2nd time I have issues with her behavior.Please advise how I can document my complaint.PS: the 2 sandwiches I received have no number/name on them. None were packed properly in a bag, together with napkins, etc.So if I don’t get such services, what the tip is for?

Atmosphere: 1

Food: 1

Service: 1

derek benoit

Shout out to Anna, went out of her way to fix a small error. Went above and beyond to make it right.

Service: 5

William Leazer

Only cold sandwiches, but decent. 8 inch. Footlongs over $15.

Atmosphere: 4

Food: 4

Service: 5

Hog McCussion

Jimmy makes a mean sub that tastes good in the tummy. They like to say something like “do you want that jimmy’s way” and the only answer is “heck ya brother I want that jimmys way “PBR score 1 out 69. They do not sell it here

Randy Creitz

Very clean, great food, fast friendly service. Hilarious bathroom.

Atmosphere: 5

Food: 5

Service: 5

Dan T

This cant be serious. Cubano sandwich

Gary Lefort

Drove all the way up there, said it was open online, got there around 130 in the afternoon and the place was closed.. I suggest calling before going there…

Mike M

Definitely went down hill. Ordered on DoorDash they do not update the order status. Then Jimmy John’s employee brought the DoorDash order which was unusual. Made the sandwich incorrectly. The sandwich was tiny. Total waste of time. Total waste of money do not go here.

William L.

Exellent sandwiches, and fast friendly service. They deliver to your car. I wish they had hot sandwiches But ONLY COLD.

B Malo

Meh. Cold cuts are good but not great, bread is so-so, and prices are a bit nuts.On the plus side everyone behind the counter was really nice and the place is clean.I’ll stay with Ziti’s, thanks. Best in the area.

Isla Scoobies

I ordered ez/light oil on the sub. I could have gone swimming in it.

Hismastersvictrola

Never again I'm done with this place!I had a reward for buy one combo get 1 0ne half off. By mistake I ordered the items separately I asked the manager to cancel the order and ring it up with the reward. He said that he couldn't. So much for customer service. I told him that I would not be back he could care less ! I've been going there since they opened. My new go to place is Jersey Mike's it's way better and closer to my house! They also deliver to my house Jimmy John's won't.This is the 2nd time posting this the first one was deleted!

Atmosphere: 1

Food: 1

Service: 1

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