Subway
200 Otis St, Northborough
(508) 393-2093
Recent Reviews
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Incredibly cheap, and very inattentive customer service. When I was ordering they told me that there was a limit of only three different types of vegetables something I've literally never heard of in my entire life of ordering subway. Sure enough when I looked into it later this is totally against company policy for franchises.
Another first for me is that the person serving started wrapping up the sandwich without asking about the sauce so I had to stop her and have her unwrap it to put a sauce on.
Atmosphere: 2
Food: 1
Service: 1
Eating here now. Clerk screwed up my order because she's on the phone with a personal call. Another reason to avoid Subway. Wish Jersey Mike's was nearby!
Atmosphere: 3
Food: 3
Service: 1
I ask for napkins she gives me a bunch of scrambled Scrambled napkins this is ridiculous. Then I asked for a good ones. She folds it in front of me and give it to me and look at me with a bad face( food was perfect good?i changed to 4 star because food was amazing great ?
Atmosphere: 5
Food: 5
Service: 1
Added tip to the bill without asking .. these fishy things bring these a bad name. Do better
Cricket game ?
There is zero customer service. They always talk on their mobiles with head phones on, while serving customers. It kind of feels, they don’t listen to customers. It’s frustrating, not sure why subway franchise allows
Atmosphere: 2
Food: 1
Service: 1
Thank you so much for a wonderful visit. I really enjoyed meeting you.Such great service. Very friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Such a great place with very helpful staff and of course excellent service and food.The staff were committed to great service and were very friendly.presentation could be a little more creative,but other than that,I would eat here again. Highly recommend this place. Thank you ?
Atmosphere: 5
Food: 5
Service: 5
Food was awesome as always and staffing is friendly. Best place to have food after summer shopping since hours.
Atmosphere: 4
Food: 5
Service: 5
Avoid this location at all cost. Yesterday I ordered a foot long sub from this location. The bread looked very old and not fresh (see picture), the bread was crispy like a chips (my first time eating such a bread in a subway). I understand everyone makes mistakes, so I called the store and politely asked them if they could replace. The person who answered the phone was very rude, I clearly told them I don’t need a refund I just need a sub to eat, I told them I will bring it back and if they could make it fresh. She was so stubborn and said no way she can make it. She also mentioned that since you used coupon this is the quality you get (really ???? I definitely want subway corporate to read this ) This is the first time I am experiencing rude customer service in a subway.If the owner reads this, I have a question for him/her: see the picture and tell me if you would eat this sub. Is it right to say that you cannot replace when the product is not edible.
Restaurantji Recommends
I was Subway customer over 20 years and this is worst ever experience I ever had in my life! This location is a joke! I ordered 3 sandwiches and two of them was completely wrong! Drove all the way back after finding that sandwiches was wrong. Manager was arguing with me and did not even gave me my money back or did not made a right sandwiches that I was requested! I will not be back to this location ever! I am not recommending to place your orders online! They mixing up all ingredients. They need to learn how to treat their customers! Manager should be ashamed of herself! Never again even look at this place!
I ordered a sandwich from this location and the bread was soaking wet and the bacon was not cooked. I returned so I could I get a fresh sandwich and show the one that I had received and the women at the register refused to provide me with a new sandwich. I opened the sandwich for her and showed her what was wrong and she didn’t care. So I left the sandwich with her. The customer service at this location is terrible.
Worst!! They mess up orders.The lady is on phone and makes us wait
Good experience!
Delicious Sub
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