I went to Dunkin’ today specifically to use up my 23,000 points before they expired, after already losing nearly 60,000 points last time without warning. Maybe they sent an email, but I didn’t see it either way, it’s incredibly frustrating to have that many points erased so suddenly.
I went to the Norton Ma store on 123, I selected multiple items in the app to redeem, but the system only generated one QR code that took off a single item. I tried this in front of the cashier several times, and even he didn’t know what to say.
When I asked for a manager, the conversation became even more frustrating. Instead of helping me figure out where the rest of my points went or walking me through the app, she kept repeating what came off the receipt over and over. After nearly an hour of back-and-forth, the only advice I got was to “call customer service” because there was nothing she could do.
This entire experience left me feeling ignored, unsupported, and cheated out of rewards I earned. The app is confusing, the staff weren’t trained to help, and the manager seemed more focused on defending the receipt than solving the problem.
If Dunkin’ wants customers to trust their rewards program, they need:
• Clear communication about point expirations • A functional app that redeems multiple items correctly • Store managers trained to actually assist with rewards issues
Until then, the program feels unreliable and unfair and I left the store more frustrated than satisfied.
Atmosphere: 1
Service: 1
Jennifer Seibert
Got a half reg coffee and half hot chocolate. So good.
Atmosphere: 5
Food: 5
Service: 5
Robert Van Cour
I was a inconvenience for two young ladies having a conversation. Ending with the wrong size coffee. Sorry to be a bother
Atmosphere: 2
Food: 4
Service: 2
nobu haraguni
Dunkin has gone downhill since the new owners took over
Atmosphere: 3
Food: 3
Service: 3
Dick Goldberg
There’s a really handsome young man with brown hair that works here, excellent service I’ve been trying to set him up with my daughter.
Service: 5
Mike Suffern
It's Dunkin what else lol
Atmosphere: 4
Food: 4
Service: 4
Jen
They are awful since they got rid of the guy manager that was there. Very lazy and refuse to make an order. Even with a mobile order they can't handle reading it. Coffee with cream and you forget the cream?
Food: 1
Jacob Fiske
Always the best
Atmosphere: 5
Food: 5
Service: 5
Genesis Jimenez
I wanted to customize and make my own drink but they looked at me weird and even talked behind my back because i wanted a customized drink. The girl in charge said we couldn’t change the recipe, but then gave me a drink with a bunch of cold foam. Going to Starbucks now.
Atmosphere: 1
Service: 1
Craig “P Mack” Pratt
A tea in the morning, maybe an ice coffee in the afternoon or later on.
I went to Dunkin’ today specifically to use up my 23,000 points before they expired, after already losing nearly 60,000 points last time without warning. Maybe they sent an email, but I didn’t see it either way, it’s incredibly frustrating to have that many points erased so suddenly.
I went to the Norton Ma store on 123, I selected multiple items in the app to redeem, but the system only generated one QR code that took off a single item. I tried this in front of the cashier several times, and even he didn’t know what to say.
When I asked for a manager, the conversation became even more frustrating. Instead of helping me figure out where the rest of my points went or walking me through the app, she kept repeating what came off the receipt over and over. After nearly an hour of back-and-forth, the only advice I got was to “call customer service” because there was nothing she could do.
This entire experience left me feeling ignored, unsupported, and cheated out of rewards I earned. The app is confusing, the staff weren’t trained to help, and the manager seemed more focused on defending the receipt than solving the problem.
If Dunkin’ wants customers to trust their rewards program, they need:
• Clear communication about point expirations
• A functional app that redeems multiple items correctly
• Store managers trained to actually assist with rewards issues
Until then, the program feels unreliable and unfair and I left the store more frustrated than satisfied.
Atmosphere: 1
Service: 1
Got a half reg coffee and half hot chocolate. So good.
Atmosphere: 5
Food: 5
Service: 5
I was a inconvenience for two young ladies having a conversation. Ending with the wrong size coffee. Sorry to be a bother
Atmosphere: 2
Food: 4
Service: 2
Dunkin has gone downhill since the new owners took over
Atmosphere: 3
Food: 3
Service: 3
There’s a really handsome young man with brown hair that works here, excellent service I’ve been trying to set him up with my daughter.
Service: 5
It's Dunkin what else lol
Atmosphere: 4
Food: 4
Service: 4
They are awful since they got rid of the guy manager that was there. Very lazy and refuse to make an order. Even with a mobile order they can't handle reading it. Coffee with cream and you forget the cream?
Food: 1
Always the best
Atmosphere: 5
Food: 5
Service: 5
I wanted to customize and make my own drink but they looked at me weird and even talked behind my back because i wanted a customized drink. The girl in charge said we couldn’t change the recipe, but then gave me a drink with a bunch of cold foam. Going to Starbucks now.
Atmosphere: 1
Service: 1
A tea in the morning, maybe an ice coffee in the afternoon or later on.
Restaurantji Recommends
The shorter, older lady is rude and makes awful coffee. Stop having her make my coffee.
Food: 1
Service: 1
Coffee burnt, very slow service
Staff 50/50
Atmosphere: 5
Food: 2
Service: 2
really enjoy this dunkin and am constantly there. all employees look like hard workers
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hash Browns, Dunkin' Refreshers, Iced Latte, Maple Sugar Bacon Breakfast Sandwich
The staff is horrible and they never listen
Atmosphere: 1
Food: 1
Service: 1
I come here 3 to 4 times a week for my morning coffee and to write, it's relaxing and a comfortable environment to work in.
Atmosphere: 5
Food: 5
Service: 5
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