New England Ice Cream Corporation

Not a good place avoid it!

I am writing to express my deep disappointment with the behavior of the individual who came to pick up the freezer from our store—Mr. Chipman. Unfortunately, his conduct was highly unprofessional and unacceptable.

He arrived without any prior notice or introduction, accompanied by another individual, and simply stated, “We’re here to pick up the freezer.” He provided no company identification, no explanation of the pickup, nor did he clarify the reason behind the visit. When I asked who he was, which company he was representing, and why we were not contacted ahead of time to schedule a proper pickup, his response was even more troubling.

He said, “You could have sold the freezer, so we don’t call—just show up unannounced. It’s like a car payment: if you don’t order enough, we come to pick up the freezer before you sell it.”

This comment was both inappropriate and offensive. It implied that we were being dishonest, rather than acknowledging that some days are simply slower for business. Instead of making assumptions, a simple phone call or check-in could have helped us find a solution together.

This experience has left me very disappointed and concerned about the lack of professionalism shown. I hope this is not reflective of the values your company upholds, and I would appreciate a response addressing this matter.

Very nice place to accept help

It appears that there was a significant miscommunication regarding my appointment time, which led to a frustrating interaction with the receiving personnel. The guy with all the tattoos

According to the paperwork I received from the broker, my appointment was scheduled for 7:00 AM. However, upon checking in at the receiving office, I was not informed that my actual appointment time was 12:00 PM. Instead of receiving clear communication, I encountered difficulty obtaining basic information.

When I asked about my appointment time, the receiving worker responded in an agitated manner and repeatedly questioned whether I could drive—an inquiry that seemed unrelated to my request. Eventually, he confirmed that my appointment was at noon. I acknowledged this information and simply expressed that I wanted to be informed so I would not need to repeatedly check in for an update.

Later, he approached my Truck and I hand over my paperwork and politely asked why he seemed frustrated, as my only intention was to clarify the scheduling confusion. His demeanor became even more defensive and confrontational, escalating the situation unnecessarily. When I suggested that he remain calm, he became visibly upset and walked away.

This interaction felt unprofessional and unnecessarily hostile. While I understand that warehouse environments can be high-pressure, professional and respectful communication should always be maintained. Moving forward, it would be beneficial if appointment discrepancies were communicated more effectively upon check-in to prevent confusion and unnecessary tension.

A great employee Justin, was a big help in making a life changing decision on picking quality ice cream

By appointment only, fast unloading, guy who works receiving is trash.

Very nice respectful and fast unfortunately someone messed up their load and my refer didn't have enough of their product ordered and they were still super nice speaks volumes imo

Unloaded in 15 minutes!

I've been working here since Nov 12,2023 and this gig is pretty cool, management is cool and chill, definitely getting the hours that my previous job (Polar Beverages) couldn't do.

No overnight parking only few inside campus they will come to you for paperwork.Unloading is fast pay your lumper by online and very nice people once you done they will handed your paper work.

Very clean and active facility

Tight space...little parking for waiting. Friendly staff..timely unload

lovey sweet

Almost perfect! Arrived 20 minutes before 11:30 delivery appt, immediate door assignment, and empty within an hour…the 5th star would have been not to have to wait to get my load lock back…otherwise great!

lovey sweet