Forgot to put a Quesadilla on my online order. There was no one else in the drive thru at all, I asked to add it but they said no. The man at the speaker screamed at me to pull forward for my online order only. When I got to the window I asked if I could please add it on, since there was no one behind me and they were 100% empty. He said “no if you want to add it, drive back around” and slammed the window in my face. I had to drive back around an empty restaurant and pull up to the speaker and order it. I was so embarrassed and so upset. I work in retail, I get customer service entirely and customers can be difficult, but they were just so mean to me I couldn’t understand it.
I wouldn’t have even asked to add anything on if there were more customers or if they were busy. Like come on.
Atmosphere: 1
Food: 2
Service: 1
Deepak Vutla
Terrible Service – Avoid This Place! The staff is extremely rude and unhelpful. Service is very slow, and they refuse to answer any questions. They couldn’t even provide an estimated wait time or clarify if someone else had picked up the order. After waiting 20 minutes, I was still left in the dark with no communication. Completely unprofessional and disappointing experience.
Service: 1
Colin Carr
I ordered the discovery Luxe Box Two of the tacos Fell apart and Were cold. Will not be attending this place In Norwell will go to the Hanover Location if I ever go to a Taco Bell.
Atmosphere: 5
Food: 1
Service: 5
Maria Hatzidis
Check Your Take-Out Order Before Leaving Especially The Norwell, Massachusetts Location. I Always Do Before Leaving Because EveryTime My Order Is Always Missing Food, Today I Didn't And Again Missing Food.
Service: 1
Jeff Wildwood
Friendly employees
Atmosphere: 5
Food: 5
Service: 5
Coleen O
I don't go here often--it's probably been a year (see below), but I thought I'd try again. I would usually rate the food higher, but the accuracy is not great. The last time, I went through the drive-through, and as a vegan, asked for crispy tacos, subbed beans for beef, no cheese, add tomato (which surprisingly adds 60 cents per taco for a few pieces of diced tomato--not Norwell's fault--but I'd think I'd be saving them more money with "no cheese"). I got home and found the tacos had cheese in them (even though the screen, and the receipt, specified no cheese). So, unfortunately wasted food and trip.
Did the order panel today for some crispy tacos, same fillings as above; edible this time, because there was no cheese, but received soft tacos--despite the screen and receipt indicating crispy tacos.
Maybe they are overwhelmed or understaffed, but 2 for 2 on inaccuracy is not great.
Food: 3
Service: 2
Tabby Jade
My girlfriend tried to order a black bean grilled cheese burrito, and they ended up giving her just a bean burrito. I didn’t even bother filing a complaint in the app because they never reply to them.
Atmosphere: 1
Food: 1
Service: 1
Nathan Lavoie
Have been coming to this location for YEARS and never had a bad visit until tonight. Whoever was packing online orders did not pack one of the items we had ordered and called us a liar to our faces. For the $1 this "might" have cost the company, it is NOT worth the argument and being accusatory. I have worked in customer service for a very long time and this person should not be allowed to interact with customers.
P.S. We are honest people. We would not lie about not receiving an item we paid for. If you are so adamant that you put the item in, check your cameras that I know you have. Extremely poor attitude.
The woman working the window is not to blame.
Atmosphere: 1
Food: 3
Service: 1
Fire Ice
Yesterday got Taco Bell here and it was perfect. Got the exact same thing today and it was completely botched. I don't what their problem is.
Atmosphere: 3
Food: 2
Service: 1
Kyle H
As far as Taco Bell’s go, this was great. Food was made with love
I have gone to Taco Bell for many years. I am a vegetarian who is gluten-free celiac. I stopped in there as usual, even though I’ve heard many rumors that people are getting sick when they eat a Taco Bell’s. I kept repeating that I wanted beans and no meat I’ve been a vegetarian instance 1997 when I checked it it looked like beans, so I ate a bite. It was disgusting I then realized it was meat and I was sick all night. They had never done that before. ??I couldn’t believe it ! ?
See pictures…
Food: 1
Service: 1
Jeffrey Jaquces
Not that hard to spot this well known food chain brand and the service is lightening fast is very decent
Atmosphere: 5
Food: 5
Service: 5
Paul Vitale
I used the Taco Bell app to order my food. It was very easy to use and super specific. Now I don't need to give my complex order to the drive thru attendant. The app takes care of it all. The service was excellent and the food was amazing. I love Taco Bell, and this experience was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Nacho Fries, Soft Taco, Nachos, Chips and Nacho Cheese Sauce, Cheese Quesadilla
Eddie
Horrible service, waited 30-45 minutes for my order. They also delete your reviews on here. Shady Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
Yuvrajsinh Dabhi
I place an vegetarian combo with crunchy wrap I got the BEEF in my crunchy wrap which was disgusting from them moreover I called them and the lady on the call was super rude to me she was trying to give me excuses about newly hired employees and mistakes and blah blah blah she even refused me to refund and provide me pure veggie food she was super rude even she hung up the call once this is not for 1st time they did this twice to me I would never recommend this Taco Bell or even location ever.
Forgot to put a Quesadilla on my online order. There was no one else in the drive thru at all, I asked to add it but they said no.
The man at the speaker screamed at me to pull forward for my online order only.
When I got to the window I asked if I could please add it on, since there was no one behind me and they were 100% empty. He said “no if you want to add it, drive back around” and slammed the window in my face. I had to drive back around an empty restaurant and pull up to the speaker and order it. I was so embarrassed and so upset. I work in retail, I get customer service entirely and customers can be difficult, but they were just so mean to me I couldn’t understand it.
I wouldn’t have even asked to add anything on if there were more customers or if they were busy. Like come on.
Atmosphere: 1
Food: 2
Service: 1
Terrible Service – Avoid This Place!
The staff is extremely rude and unhelpful. Service is very slow, and they refuse to answer any questions. They couldn’t even provide an estimated wait time or clarify if someone else had picked up the order. After waiting 20 minutes, I was still left in the dark with no communication. Completely unprofessional and disappointing experience.
Service: 1
I ordered the discovery Luxe Box Two of the tacos Fell apart and Were cold. Will not be attending this place In Norwell will go to the Hanover Location if I ever go to a Taco Bell.
Atmosphere: 5
Food: 1
Service: 5
Check Your Take-Out Order Before Leaving Especially The Norwell, Massachusetts Location. I Always Do Before Leaving Because EveryTime My Order Is Always Missing Food, Today I Didn't And Again Missing Food.
Service: 1
Friendly employees
Atmosphere: 5
Food: 5
Service: 5
I don't go here often--it's probably been a year (see below), but I thought I'd try again. I would usually rate the food higher, but the accuracy is not great. The last time, I went through the drive-through, and as a vegan, asked for crispy tacos, subbed beans for beef, no cheese, add tomato (which surprisingly adds 60 cents per taco for a few pieces of diced tomato--not Norwell's fault--but I'd think I'd be saving them more money with "no cheese"). I got home and found the tacos had cheese in them (even though the screen, and the receipt, specified no cheese). So, unfortunately wasted food and trip.
Did the order panel today for some crispy tacos, same fillings as above; edible this time, because there was no cheese, but received soft tacos--despite the screen and receipt indicating crispy tacos.
Maybe they are overwhelmed or understaffed, but 2 for 2 on inaccuracy is not great.
Food: 3
Service: 2
My girlfriend tried to order a black bean grilled cheese burrito, and they ended up giving her just a bean burrito. I didn’t even bother filing a complaint in the app because they never reply to them.
Atmosphere: 1
Food: 1
Service: 1
Have been coming to this location for YEARS and never had a bad visit until tonight. Whoever was packing online orders did not pack one of the items we had ordered and called us a liar to our faces. For the $1 this "might" have cost the company, it is NOT worth the argument and being accusatory. I have worked in customer service for a very long time and this person should not be allowed to interact with customers.
P.S. We are honest people. We would not lie about not receiving an item we paid for. If you are so adamant that you put the item in, check your cameras that I know you have. Extremely poor attitude.
The woman working the window is not to blame.
Atmosphere: 1
Food: 3
Service: 1
Yesterday got Taco Bell here and it was perfect. Got the exact same thing today and it was completely botched. I don't what their problem is.
Atmosphere: 3
Food: 2
Service: 1
As far as Taco Bell’s go, this was great. Food was made with love
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have gone to Taco Bell for many years. I am a vegetarian who is gluten-free celiac. I stopped in there as usual, even though I’ve heard many rumors that people are getting sick when they eat a Taco Bell’s. I kept repeating that I wanted beans and no meat I’ve been a vegetarian instance 1997 when I checked it it looked like beans, so I ate a bite. It was disgusting I then realized it was meat and I was sick all night. They had never done that before. ??I couldn’t believe it ! ?
See pictures…
Food: 1
Service: 1
Not that hard to spot this well known food chain brand and the service is lightening fast is very decent
Atmosphere: 5
Food: 5
Service: 5
I used the Taco Bell app to order my food. It was very easy to use and super specific. Now I don't need to give my complex order to the drive thru attendant. The app takes care of it all. The service was excellent and the food was amazing. I love Taco Bell, and this experience was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Nacho Fries, Soft Taco, Nachos, Chips and Nacho Cheese Sauce, Cheese Quesadilla
Horrible service, waited 30-45 minutes for my order. They also delete your reviews on here. Shady Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
I place an vegetarian combo with crunchy wrap I got the BEEF in my crunchy wrap which was disgusting from them moreover I called them and the lady on the call was super rude to me she was trying to give me excuses about newly hired employees and mistakes and blah blah blah she even refused me to refund and provide me pure veggie food she was super rude even she hung up the call once this is not for 1st time they did this twice to me I would never recommend this Taco Bell or even location ever.
Sorry to say but it’s garbage !!!
Recommended dishes: Wrap
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