The manager this morning at 11:15 am is the rudest person I have had the displeasure of dealing with. I ordered an everything bagel toasted with cream cheese on the side. My bagel was burnt and it had a giant scoop of cream cheese on it just squished between the bagel (this is why I order it on the side). When I returned to the register I asked if my order was put in with the cream cheese on the side. The manager responded yes, but we don't have any. I then said someone should have said that when I ordered. She rolled her eyes at me and said "so you don't want it now?" I replied no thanks. She walked over to the young man that made the bagel, dropped the bag in his face and said "here ua go She don't want it". This woman was not only rude to me as the customer, but it appeared she wasn't very polite to the other employees. I will absolutely never return here and she should consider a job change to something that doesn't require customer service!
Atmosphere: 1
Food: 1
Service: 1
Scott Moody Sr
I was in fuel side. To me Duncan's sandwiches have gone down in quality and up in price... try not to stop there.. I'm impressed with gas station side. Friendly and funny cashier and fuel prices are very competitive.
Christine Z.
I bought an iced coffee and the girl hands it to me with the top of the lid filled with coffee. She hands it to me, and as I can’t see the top of the cup from my sedan, I proceed to pull the cup towards me like any human does to take their purchased item, which with the lid holding its max capacity of liquid of about 3-4 tablespoons of liquid, it ends up all spilling in my lap and all over my hand. Girl says nothing and tries to hand me my card. I ask for napkins, she hands me some, and I begin to clean myself up. She tries to hand me my card again, and I say “hold on” as I’m still cleaning up the mess she set me up with. How do you not know to wipe the lip off of liquid before you hand it to the customer. Incompetence. Then she places my card down inside in the counter, walks away and begins to talk to her coworker, who begins smiling as she is jerking her thumb over her shoulder at me. He smiles more and says something to her. She walks out of view of the drive-thru and the boy hands me my bag of food. I asked “is she embarrassed for spilling coffee on me?” Because I was wondering why she walked away and didn’t come back. He smiles, looks back at her, then back at me, and says “no.” I didn’t but I should’ve said “she should be.” Whatever, drove away, my jeans covered in sticky coffee, I pull out the food I bought and it’s dripping in grease. Covers my hand in grease. Also, they used the snacking bacon rather than the regular bacon in my wake-up wrap so it was sickeningly sweet. Gross. The overloaded hash browns were luke-warm, and the cheese sauce was literally refrigerator cold. I’ve never had a more spectacularly terrible experience at a Dunkin.
Food: 1
Service: 1
Jason Santiago
Appearantly front counter needs metrics tied to it as well, so walk-in customers can get served.
Service: 1
Irene Hayde
No donuts middle of
Atmosphere: 3
Food: 3
Service: 3
slim deisel
It's not right for them to say I'll be with you in a minute and then make you wait 5 minutes just to say I'll be with you in a minute again and make you in a wait another 5 minutes just to take your order when you're trying to get one item And there is nobody in line in front of me. pathetic and rude just tell me exactly how long ?
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Donuts
Cody Lebreton
Without question the worst drive thru service I have ever received. We waited about 10 minutes to get to where we could place our order - not great but not terrible. After waiting over 5 minutes without hearing anything from an employee, we called out to them to see if they were even serving. They said they would be with us in a minute. We waited another 6 or 7 minutes before we could place our order (ONE ICED COFFEE). Pulled up to find 3 more cars still waiting in line around the corner.We sat in this line for another 15 minutes with NO movement from any cars, no movement at the window, no one being served. Finally we gave up and just drove away, after waiting well over 30 minutes for an iced coffee that we never got. Will NEVER return to this Dunkin, you’d actually save time by going 20 minutes out of your way to a different location.
Chris S.
It's dunks. Either you love it, or you hate it. And nothing in between. ?
Destiny J.
Unless you want kids and middle aged adults to mess up your drink and not care go for it. I'm a past employee at a Dunkin franchise it's not as hard as they say it is to make a drink. Do better. I
Andrea Lynes
They were out of tomatoes for their two roast offerings. Otherwise, friendly and swift service.
The woman that took our order today sounded extremely drunk/high.Also we asked if they had Christmas donuts because our kids were asking for them and she (once again sounding drunk) said "noooooo its not christmas yet"Well no duh. They always have them before Christmas DAY though. So weird!
Service: 1
Lynn Adams
Yesterday...Wait to order was quick. Got an iced coffee which was ready upon drive up to window, though darker and not quite as flavored as expected. Ordered 2 bagels not toasted which is pretty simple and quick but took a couple minutes. That being said I am ok with all that...but my bagels were far from fresh! That I am NOT ok with!
David Pontus
Great family place! Love it
Ian Gould
Ordered my coffee and sandwich on the app at the 24 hour Dunkin’ Donuts just to find out they were closed ?
John Zempa
Great ice and hot coffee two glazed sticks and a very pretty young woman at the window
The manager this morning at 11:15 am is the rudest person I have had the displeasure of dealing with. I ordered an everything bagel toasted with cream cheese on the side. My bagel was burnt and it had a giant scoop of cream cheese on it just squished between the bagel (this is why I order it on the side). When I returned to the register I asked if my order was put in with the cream cheese on the side. The manager responded yes, but we don't have any. I then said someone should have said that when I ordered. She rolled her eyes at me and said "so you don't want it now?" I replied no thanks. She walked over to the young man that made the bagel, dropped the bag in his face and said "here ua go She don't want it". This woman was not only rude to me as the customer, but it appeared she wasn't very polite to the other employees. I will absolutely never return here and she should consider a job change to something that doesn't require customer service!
Atmosphere: 1
Food: 1
Service: 1
I was in fuel side. To me Duncan's sandwiches have gone down in quality and up in price... try not to stop there.. I'm impressed with gas station side. Friendly and funny cashier and fuel prices are very competitive.
I bought an iced coffee and the girl hands it to me with the top of the lid filled with coffee. She hands it to me, and as I can’t see the top of the cup from my sedan, I proceed to pull the cup towards me like any human does to take their purchased item, which with the lid holding its max capacity of liquid of about 3-4 tablespoons of liquid, it ends up all spilling in my lap and all over my hand. Girl says nothing and tries to hand me my card. I ask for napkins, she hands me some, and I begin to clean myself up. She tries to hand me my card again, and I say “hold on” as I’m still cleaning up the mess she set me up with. How do you not know to wipe the lip off of liquid before you hand it to the customer. Incompetence. Then she places my card down inside in the counter, walks away and begins to talk to her coworker, who begins smiling as she is jerking her thumb over her shoulder at me. He smiles more and says something to her. She walks out of view of the drive-thru and the boy hands me my bag of food. I asked “is she embarrassed for spilling coffee on me?” Because I was wondering why she walked away and didn’t come back. He smiles, looks back at her, then back at me, and says “no.” I didn’t but I should’ve said “she should be.” Whatever, drove away, my jeans covered in sticky coffee, I pull out the food I bought and it’s dripping in grease. Covers my hand in grease. Also, they used the snacking bacon rather than the regular bacon in my wake-up wrap so it was sickeningly sweet. Gross. The overloaded hash browns were luke-warm, and the cheese sauce was literally refrigerator cold. I’ve never had a more spectacularly terrible experience at a Dunkin.
Food: 1
Service: 1
Appearantly front counter needs metrics tied to it as well, so walk-in customers can get served.
Service: 1
No donuts middle of
Atmosphere: 3
Food: 3
Service: 3
It's not right for them to say I'll be with you in a minute and then make you wait 5 minutes just to say I'll be with you in a minute again and make you in a wait another 5 minutes just to take your order when you're trying to get one item And there is nobody in line in front of me. pathetic and rude just tell me exactly how long ?
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Donuts
Without question the worst drive thru service I have ever received. We waited about 10 minutes to get to where we could place our order - not great but not terrible. After waiting over 5 minutes without hearing anything from an employee, we called out to them to see if they were even serving. They said they would be with us in a minute. We waited another 6 or 7 minutes before we could place our order (ONE ICED COFFEE). Pulled up to find 3 more cars still waiting in line around the corner.We sat in this line for another 15 minutes with NO movement from any cars, no movement at the window, no one being served. Finally we gave up and just drove away, after waiting well over 30 minutes for an iced coffee that we never got. Will NEVER return to this Dunkin, you’d actually save time by going 20 minutes out of your way to a different location.
It's dunks. Either you love it, or you hate it. And nothing in between. ?
Unless you want kids and middle aged adults to mess up your drink and not care go for it. I'm a past employee at a Dunkin franchise it's not as hard as they say it is to make a drink. Do better. I
They were out of tomatoes for their two roast offerings. Otherwise, friendly and swift service.
Restaurantji Recommends
The woman that took our order today sounded extremely drunk/high.Also we asked if they had Christmas donuts because our kids were asking for them and she (once again sounding drunk) said "noooooo its not christmas yet"Well no duh. They always have them before Christmas DAY though. So weird!
Service: 1
Yesterday...Wait to order was quick. Got an iced coffee which was ready upon drive up to window, though darker and not quite as flavored as expected. Ordered 2 bagels not toasted which is pretty simple and quick but took a couple minutes. That being said I am ok with all that...but my bagels were far from fresh! That I am NOT ok with!
Great family place! Love it
Ordered my coffee and sandwich on the app at the 24 hour Dunkin’ Donuts just to find out they were closed ?
Great ice and hot coffee two glazed sticks and a very pretty young woman at the window