The food was good, cooked well and no issues.
However the customer service was shocking…
Having walked through the door, asked for a table for 2, a staff member pointed at a table and we went to sit down.
No menus presented to us for over 10 minutes, we went and got our own. Then another 10-15 minutes until we spotted someone to ask about ordering.
During this time multiple people had gotten up and walked out or were being turned away.
Once ordered drinks were quick, starters were made and placed on the counter, sat for several minutes with multiple staff walking past ignoring them until the chief pointed them out,
Pizza arrived quickly after and no complaints there.
We then observed multiple people being turned away or told 55 minute wait on food, the next group that entered told 35 minute wait ( we were sitting by the door ). Multiple empty tables, I counted 12 plus two booths.
All 12 tables were covered in items from previous customers or not made ready / cleaned etc.
Only 4 tables had customers at the time.
Multiple people wanted to come eat, each of them told different things to discourage them from staying,
I was shocked to see such a popular venue turning people away, lack of attention to detail and general lack of speed, it was almost like they didn’t want to serve people. Who ever owns this place either directly or on franchise needs to address this as your staff are costing you money!
12 tables, 4 seats on average per table, average cost per person… I’m sure you can do the maths…
Jacobe Barrette
Great food and fun
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Nikki Barrette
Great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Simon Hopkins
Quick service, great menu, good food and friendly staff. what more could you want for a Pizza Express located at a Motorway Service area.
Rain Man
Hope you're enjoying your vacation but you need to get back here....I bought 150.00 of PIZZAS from 4 different PIZZA PARLORS in TOWN that don't even compare to your PIZZA you need need to get home quick lol...THANKS for all your good PIZZAS because everyone else's is horrible.. PLEASE GET HOME......
Strid_37
Ordered from Dairy Express' website on 4/2 and had some troubles getting the order to place. My family was charged (3) instances of $36.30 for these errors. When initially approach about this issue, the owner, John, was not willing to work with us on resolving this matter. It was "not his problem" and he "goes through a third-party payment system." The payment service Dairy Express uses is ediningexpress.com. Unsatisfied with this, we called our bank. They suggested that seeing as how the money clearly left our account and landed in another, that the charges went through and we should be refunded back the money. We told them of our initial phone call with Dairy Express' owner, John, and the bank drafted us a letter, in hopes that John would do the right thing and no action would need to be taken against Dairy Express, by the bank. I personally went to Dairy Express with this letter and a copy of our bank statement detailing these (3) charges, on 4/2. I spoke with John. John insisted that this money never landed in his account and that he would need to talk to "his guy" at ediningexpress.com, to see what could be done. John asked me to leave my number so that he could follow-up with me. On 4/14 having not heard from John, I drove by Dairy Express to see if any progress had been made. John told me that he received a call from a lady stating that (2) of the (3) charges had been returned and that he still did not see where the money had entered his account. Still 4/14 I get home to confirm that no refunds have been received from Dairy Express, no phone calls received from them, and no phone calls were made to them. Shortly after confirming this I gave John one final call to try and work this out. He was not willing to do so. We've been eating at Dairy Express, regularly, for 7 years. We spend on average $35 per order and order 4-5 times per month. This equates to my family being worth $140-175 per month to John and Dairy Express. In a last ditch effort, trying to appeal to whatever sense of business I thought John may have, I offered to settle for a gift card, so that he wouldn't have to give up any cash and we're not out $108.96 in food resources. He declined, adamant that it's not his problem. We will be pursing action against Dairy Express in order to retrieve the funds and will never do business with John Baraklilis, his family (this including N & J Donuts), or the Dairy Express brand, ever again.
rtmcgy
I had an issue with being charged 3 extra times for one order recently - over $100 in multiple charges. When I called the establishment to resolve it - a young woman initially answered the phone. When I explained the issue and asked to talk to the owner, she immediately copped an attitude and called for John (owner). When John picked up the phone he proceeded to tell me that me being charged multiple times by his establishment was "not his problem" (even though my bank statement clearly reads Dairy Express) and then blamed it on his "third party payment system". He then proceeded to speak to me condescendingly and accused me of wasting his time because he "didn't have the money" from the extra charges. I felt incredibly disrespected as a woman being told that I'm "crazy" and that the "extra charges didn't happen". My bank issued a certified letter to him confirming the charges had indeed cleared and he was in possession of the money. He was also given a copy of the charges via my bank statement. He is still refusing to refund and was not even willing to resolve the situation via a giftcard so that food could be compensated for the extra $100+ that was charged by Dairy Express.
kabooper
I’ve tried most of the pizza places here in town, this is by far the worse. Their chicken wings are horrible undercooked and no flavor. My son got their pizza and he wouldn’t even eat it and he eats anything. I also got a grinder and it was subpar, very little meat. I mean how do you mess up an Italian grinder?
Great customer service.
Thanks to Sarah Clarke for providing exceptional service.
I strongly believe that she should get recognised for making customer happy.
Santiago1109
Went in here to get some soft serve over the summer. Not the best of places but the only one nearby. There are better choices in town for sure.
Masi Yella
Horrible service. Constantly getting orders wrong and taking a hour plus when ever asked for delivery. Great food but management needs to get it together.
Scott Foley
Been coming here for years, family friendly, casual vibe, and pizza that reminds me of the beach. A nice out door deck for conversation.
Shaw Perry
Great food, great people, great service. Plus beer!
The food was good, cooked well and no issues. However the customer service was shocking… Having walked through the door, asked for a table for 2, a staff member pointed at a table and we went to sit down. No menus presented to us for over 10 minutes, we went and got our own. Then another 10-15 minutes until we spotted someone to ask about ordering. During this time multiple people had gotten up and walked out or were being turned away. Once ordered drinks were quick, starters were made and placed on the counter, sat for several minutes with multiple staff walking past ignoring them until the chief pointed them out, Pizza arrived quickly after and no complaints there. We then observed multiple people being turned away or told 55 minute wait on food, the next group that entered told 35 minute wait ( we were sitting by the door ). Multiple empty tables, I counted 12 plus two booths. All 12 tables were covered in items from previous customers or not made ready / cleaned etc. Only 4 tables had customers at the time. Multiple people wanted to come eat, each of them told different things to discourage them from staying, I was shocked to see such a popular venue turning people away, lack of attention to detail and general lack of speed, it was almost like they didn’t want to serve people. Who ever owns this place either directly or on franchise needs to address this as your staff are costing you money! 12 tables, 4 seats on average per table, average cost per person… I’m sure you can do the maths…
Great food and fun
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Pizza
Quick service, great menu, good food and friendly staff. what more could you want for a Pizza Express located at a Motorway Service area.
Hope you're enjoying your vacation but you need to get back here....I bought 150.00 of PIZZAS from 4 different PIZZA PARLORS in TOWN that don't even compare to your PIZZA you need need to get home quick lol...THANKS for all your good PIZZAS because everyone else's is horrible.. PLEASE GET HOME......
Ordered from Dairy Express' website on 4/2 and had some troubles getting the order to place. My family was charged (3) instances of $36.30 for these errors. When initially approach about this issue, the owner, John, was not willing to work with us on resolving this matter. It was "not his problem" and he "goes through a third-party payment system." The payment service Dairy Express uses is ediningexpress.com. Unsatisfied with this, we called our bank. They suggested that seeing as how the money clearly left our account and landed in another, that the charges went through and we should be refunded back the money. We told them of our initial phone call with Dairy Express' owner, John, and the bank drafted us a letter, in hopes that John would do the right thing and no action would need to be taken against Dairy Express, by the bank. I personally went to Dairy Express with this letter and a copy of our bank statement detailing these (3) charges, on 4/2. I spoke with John. John insisted that this money never landed in his account and that he would need to talk to "his guy" at ediningexpress.com, to see what could be done. John asked me to leave my number so that he could follow-up with me. On 4/14 having not heard from John, I drove by Dairy Express to see if any progress had been made. John told me that he received a call from a lady stating that (2) of the (3) charges had been returned and that he still did not see where the money had entered his account. Still 4/14 I get home to confirm that no refunds have been received from Dairy Express, no phone calls received from them, and no phone calls were made to them. Shortly after confirming this I gave John one final call to try and work this out. He was not willing to do so. We've been eating at Dairy Express, regularly, for 7 years. We spend on average $35 per order and order 4-5 times per month. This equates to my family being worth $140-175 per month to John and Dairy Express. In a last ditch effort, trying to appeal to whatever sense of business I thought John may have, I offered to settle for a gift card, so that he wouldn't have to give up any cash and we're not out $108.96 in food resources. He declined, adamant that it's not his problem. We will be pursing action against Dairy Express in order to retrieve the funds and will never do business with John Baraklilis, his family (this including N & J Donuts), or the Dairy Express brand, ever again.
I had an issue with being charged 3 extra times for one order recently - over $100 in multiple charges. When I called the establishment to resolve it - a young woman initially answered the phone. When I explained the issue and asked to talk to the owner, she immediately copped an attitude and called for John (owner). When John picked up the phone he proceeded to tell me that me being charged multiple times by his establishment was "not his problem" (even though my bank statement clearly reads Dairy Express) and then blamed it on his "third party payment system". He then proceeded to speak to me condescendingly and accused me of wasting his time because he "didn't have the money" from the extra charges. I felt incredibly disrespected as a woman being told that I'm "crazy" and that the "extra charges didn't happen". My bank issued a certified letter to him confirming the charges had indeed cleared and he was in possession of the money. He was also given a copy of the charges via my bank statement. He is still refusing to refund and was not even willing to resolve the situation via a giftcard so that food could be compensated for the extra $100+ that was charged by Dairy Express.
I’ve tried most of the pizza places here in town, this is by far the worse. Their chicken wings are horrible undercooked and no flavor. My son got their pizza and he wouldn’t even eat it and he eats anything. I also got a grinder and it was subpar, very little meat. I mean how do you mess up an Italian grinder?
Always good food and friendly service
Cannelloni was great!😋 The best I ever had!
Restaurantji Recommends
Great customer service. Thanks to Sarah Clarke for providing exceptional service. I strongly believe that she should get recognised for making customer happy.
Went in here to get some soft serve over the summer. Not the best of places but the only one nearby. There are better choices in town for sure.
Horrible service. Constantly getting orders wrong and taking a hour plus when ever asked for delivery. Great food but management needs to get it together.
Been coming here for years, family friendly, casual vibe, and pizza that reminds me of the beach. A nice out door deck for conversation.
Great food, great people, great service. Plus beer!
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