I'm not sure exactly what has happened to this Franchisee/operated Dunkin's in Paxton..?New owner since 2023..The staff don't seem to work as a Team to give any type of excellent service to their customers...I have been to this Dunkin's 4 different days this week.During these visits.I observed:1) a dog accopanied by 1 of the visiting staff members jump up putting it's paws on the counter top & eat food given to it by staff behind the counter where people pick up their drinks. Did not notice anyone clean the counter afterwards..2)Almond milk consistently missing on 2 of those visits.3)Avocado toast not added to order but was requested.4)An older customer had picked my order off the counter top opened the wrapper said it wasn't his then put it back I had to ask the staff for new sandwich to be made.5) Staff member discussing a customer who complained online about his service(I don't blame the customer)..6)Discussing other members of staff's work performance in front of customers...Suggestions:a)Hire a new store manager or whoever the shift leader is b)Promote team work.c)Definitely disallow staff speaking about customer complaints & work performance of other staff in front of customers..d)Encourage a positive atmosphere & less chaos by having staff call out the order # matching the receipt to identify that the correct order goes to the right person..e)Fine to bring a support animal but keep it off the counter top & if it jumps up clean off the area...d)Encourage staff to be polite & kind to customers even if they are having a bad day...
Food: 3
Justin Keilty
They were slammed and had people in and out quickly.
Atmosphere: 5
Food: 5
Service: 5
Joseph Holland
Bad bad bad ordered cookies coffee git this crappy thing
Atmosphere: 1
Food: 1
Service: 1
Clara Patricia Sylvester
Coffee
Atmosphere: 5
Food: 5
Service: 5
Jareyoujoking
They make a terrible coffee and burnt my croissant stuffer to a crisp. Do not serve customers this crap. I tried to scrape off the burnt parts the best that I could but it was useless. Completely careless. How do you mess up things as simple as an ice coffee and heating up a pre-made food? I know the standards to work there are super low but this is a new level.
Atmosphere: 1
Food: 1
Service: 1
Bastien Rondot
I went to Dunkin at 5:55pm (open til 7pm) I wait 10mins in front of the drive thru , nothing
Atmosphere: 1
Food: 1
Service: 1
Brenda C Branciforte
Was over charged and they refused to correct it. I ordered two six dollar deals and was charged over 17$
Rowan Reeves
I always get tea and they never stir the sugar or milk in. I ask very very politely into the microphone to please make sure it is stirred and then it is not and I am driving so I can’t stir the drink myself. I have started asking for them to stir it once I get up to the window, again very politely w many please and thank you’s and they look at me like I’m the most rude person ever and are super short after I ask. Like please can you take two seconds to make sure the sugar is stirred in? I feel like it’s not that big an ask.
Alexis Costa
In the past two years I haven’t gotten one good coffee here. Go to dippin donuts.
Farah Castillo
Very unprofessional giving out social media to customers you know who you are Maddi Meyers
Nice cleaner store with a drive thru now. Better senior discount than other stores. Easy access on Rt 122 aka Pleasant St with a clear view of oncoming traffic from both ways. It has a small parking lot.
Aslan Stebbins
I dont know what they did, but the bacon egg and cheese was the best one I've ever had anywhere, and they were super quick, considering I had ordered food and drinks for 5 people.
Blaine Cobb
Gave me almond milk instead of skim. Check your order before you even think of pulling away from the window, they care more about getting you out than giving you the correct order or allergens.
Roni Rossi
Yesterday there was no flavor added to my latte, had to turn around and go back for them to add that. Today, as you can clearly see on my sticker it says no whipped cream. But again, incorrect. So my question is how is this going to be rectified for me since I will not be wasting my time going back in again for a second day in a row ?
Jackson
The line is always super short and most Dunkin lines are long. The chocolate chip muffins always have a ton of sugar on them. The coolattas always have the perfect texture and taste. There is also a lot of places to park there.
I'm not sure exactly what has happened to this Franchisee/operated Dunkin's in Paxton..?New owner since 2023..The staff don't seem to work as a Team to give any type of excellent service to their customers...I have been to this Dunkin's 4 different days this week.During these visits.I observed:1) a dog accopanied by 1 of the visiting staff members jump up putting it's paws on the counter top & eat food given to it by staff behind the counter where people pick up their drinks. Did not notice anyone clean the counter afterwards..2)Almond milk consistently missing on 2 of those visits.3)Avocado toast not added to order but was requested.4)An older customer had picked my order off the counter top opened the wrapper said it wasn't his then put it back I had to ask the staff for new sandwich to be made.5) Staff member discussing a customer who complained online about his service(I don't blame the customer)..6)Discussing other members of staff's work performance in front of customers...Suggestions:a)Hire a new store manager or whoever the shift leader is b)Promote team work.c)Definitely disallow staff speaking about customer complaints & work performance of other staff in front of customers..d)Encourage a positive atmosphere & less chaos by having staff call out the order # matching the receipt to identify that the correct order goes to the right person..e)Fine to bring a support animal but keep it off the counter top & if it jumps up clean off the area...d)Encourage staff to be polite & kind to customers even if they are having a bad day...
Food: 3
They were slammed and had people in and out quickly.
Atmosphere: 5
Food: 5
Service: 5
Bad bad bad ordered cookies coffee git this crappy thing
Atmosphere: 1
Food: 1
Service: 1
Coffee
Atmosphere: 5
Food: 5
Service: 5
They make a terrible coffee and burnt my croissant stuffer to a crisp. Do not serve customers this crap. I tried to scrape off the burnt parts the best that I could but it was useless. Completely careless. How do you mess up things as simple as an ice coffee and heating up a pre-made food? I know the standards to work there are super low but this is a new level.
Atmosphere: 1
Food: 1
Service: 1
I went to Dunkin at 5:55pm (open til 7pm)
I wait 10mins in front of the drive thru , nothing
Atmosphere: 1
Food: 1
Service: 1
Was over charged and they refused to correct it. I ordered two six dollar deals and was charged over 17$
I always get tea and they never stir the sugar or milk in. I ask very very politely into the microphone to please make sure it is stirred and then it is not and I am driving so I can’t stir the drink myself. I have started asking for them to stir it once I get up to the window, again very politely w many please and thank you’s and they look at me like I’m the most rude person ever and are super short after I ask. Like please can you take two seconds to make sure the sugar is stirred in? I feel like it’s not that big an ask.
In the past two years I haven’t gotten one good coffee here. Go to dippin donuts.
Very unprofessional giving out social media to customers you know who you are Maddi Meyers
Restaurantji Recommends
Nice cleaner store with a drive thru now. Better senior discount than other stores. Easy access on Rt 122 aka Pleasant St with a clear view of oncoming traffic from both ways. It has a small parking lot.
I dont know what they did, but the bacon egg and cheese was the best one I've ever had anywhere, and they were super quick, considering I had ordered food and drinks for 5 people.
Gave me almond milk instead of skim. Check your order before you even think of pulling away from the window, they care more about getting you out than giving you the correct order or allergens.
Yesterday there was no flavor added to my latte, had to turn around and go back for them to add that. Today, as you can clearly see on my sticker it says no whipped cream. But again, incorrect. So my question is how is this going to be rectified for me since I will not be wasting my time going back in again for a second day in a row ?
The line is always super short and most Dunkin lines are long. The chocolate chip muffins always have a ton of sugar on them. The coolattas always have the perfect texture and taste. There is also a lot of places to park there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Half Dozen Donuts, Dozen Donuts, Blue Raspberry Coolatta
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