I ordered snackin bacon and the loaded hasbrowns. I waited for 5 minutes before the gentleman rushed my bag out the window and after checking the bag the bacon was completely plain with no seasonings and the hash browns were not loaded they were also just completely plain. When I went back around they told me they were out of seasonings and didn't have the stuff for the hash browns. Even though I paid for a specific thing and wasn't given the opportunity to change it or told the items were out of stock. They thought they could pull a fast one and I wouldn't know. No integrity or accountability.
Drew Guerin
It is a tragedy that they aren’t 5 stars. They are the go-to spot
Elle Whiteman
I usually love this Dunkin’s because they are so nice, but today is a completely other story. I was met with the opposite of customer service . As the same as every other time I’ve gone through the drive though I had my VERY SMALL DOG sitting on my lap going through the drive through. Once I got to the window I greeted the worker with a smile and reminded her of my mobile order she then replied with “yes can you move your dog”. I was obviously confused as I’ve had my very sweet NON AGGRESSIVE dog with me every single time I go through that drive though and there has never been a problem. She than claimed the dog was going to bite her so I moved my dod and replied “my dog is not a biter” she than preceded to talk down onto me like my dog had just attacked her even though she was sitting in my lap quietly, with absolutely zero body language that she was uncomfortable. She than eventually handed me my drinks while still rampaging on and on about me being disrespectful and all I had to say is I don’t see the problem with me having MY DOG, that I know WONT BITE, in MY CAR, in the DRIVE THROUGH. I’ve worked in customer service before and all they ever tell you is to make sure the customer leaves happy, and leaves with everything they need. But anytime I interact with a customer service worker it seems like they zoned out for their whole training.
Jennifer
Did not fill ice coffee, Only 75% filled. And the drive thru lady was rude. Manager was nice and fixed it.
Jordan Kinnunen
Watery coffee! Unacceptable!
mindy s
the morning team is all-star, fast, efficient, courteous. best dunks in town! you'll find the regulars here hanging out, which i think is cool. strongly suggest coming early to avoid long lines.
Robert Payer
Bagels were hard and tasteless and too expensive.
Dean Wilson
Always outstanding service! I go to this Dunks in Pepperell almost every day. They get a bit busy at times, so watch the drive thru line. My coffee is always perfect.
Ernie Nazzaro
Got a large hot late and it wasn't filled to the top. Not hot enough,
Atmosphere: 2
Food: 2
Service: 2
Liz Skorski
This location is my go-to if I'm running late (which is always) and need a quick coffee or snack. Service is super quick even during morning rush and the staff are so friendly.
The drive thru was out to the street, but I went inside and it was surprisingly fast, no line.
Atmosphere: 5
Food: 5
Service: 5
R B
They were good to us. All I care about. Managers were surprisingly nice. Good job team.
Atmosphere: 5
Food: 5
Service: 5
Dequavis Ewing
a lady yelled at me for taking too long but I just couldn't decide because they have so many yummy things and im a sensitive guy you know so I cried and teared up a bit. one of the workers I think his name was jeven or Jordan something like that I think it was jeven though he told me everything was gunna be okay and was very hospitable. I will definitely be coming back
Atmosphere: 1
Food: 5
Service: 5
Deborah Alamed
Increased prices. Long line!
Service: 3
Steven Camire
Absolutely terrible, burnt coffee daily, it feels like every other day I get handed the wrong food I even used a coupon for a croissant, got home and have a muffin.
I ordered snackin bacon and the loaded hasbrowns. I waited for 5 minutes before the gentleman rushed my bag out the window and after checking the bag the bacon was completely plain with no seasonings and the hash browns were not loaded they were also just completely plain.
When I went back around they told me they were out of seasonings and didn't have the stuff for the hash browns. Even though I paid for a specific thing and wasn't given the opportunity to change it or told the items were out of stock.
They thought they could pull a fast one and I wouldn't know. No integrity or accountability.
It is a tragedy that they aren’t 5 stars. They are the go-to spot
I usually love this Dunkin’s because they are so nice, but today is a completely other story. I was met with the opposite of customer service . As the same as every other time I’ve gone through the drive though I had my VERY SMALL DOG sitting on my lap going through the drive through. Once I got to the window I greeted the worker with a smile and reminded her of my mobile order she then replied with “yes can you move your dog”. I was obviously confused as I’ve had my very sweet NON AGGRESSIVE dog with me every single time I go through that drive though and there has never been a problem. She than claimed the dog was going to bite her so I moved my dod and replied “my dog is not a biter” she than preceded to talk down onto me like my dog had just attacked her even though she was sitting in my lap quietly, with absolutely zero body language that she was uncomfortable. She than eventually handed me my drinks while still rampaging on and on about me being disrespectful and all I had to say is I don’t see the problem with me having MY DOG, that I know WONT BITE, in MY CAR, in the DRIVE THROUGH. I’ve worked in customer service before and all they ever tell you is to make sure the customer leaves happy, and leaves with everything they need. But anytime I interact with a customer service worker it seems like they zoned out for their whole training.
Did not fill ice coffee, Only 75% filled. And the drive thru lady was rude. Manager was nice and fixed it.
Watery coffee! Unacceptable!
the morning team is all-star, fast, efficient, courteous. best dunks in town! you'll find the regulars here hanging out, which i think is cool. strongly suggest coming early to avoid long lines.
Bagels were hard and tasteless and too expensive.
Always outstanding service! I go to this Dunks in Pepperell almost every day. They get a bit busy at times, so watch the drive thru line. My coffee is always perfect.
Got a large hot late and it wasn't filled to the top. Not hot enough,
Atmosphere: 2
Food: 2
Service: 2
This location is my go-to if I'm running late (which is always) and need a quick coffee or snack. Service is super quick even during morning rush and the staff are so friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
Restaurantji Recommends
The drive thru was out to the street, but I went inside and it was surprisingly fast, no line.
Atmosphere: 5
Food: 5
Service: 5
They were good to us. All I care about. Managers were surprisingly nice. Good job team.
Atmosphere: 5
Food: 5
Service: 5
a lady yelled at me for taking too long but I just couldn't decide because they have so many yummy things and im a sensitive guy you know so I cried and teared up a bit. one of the workers I think his name was jeven or Jordan something like that I think it was jeven though he told me everything was gunna be okay and was very hospitable. I will definitely be coming back
Atmosphere: 1
Food: 5
Service: 5
Increased prices. Long line!
Service: 3
Absolutely terrible, burnt coffee daily, it feels like every other day I get handed the wrong food I even used a coupon for a croissant, got home and have a muffin.
Atmosphere: 1
Food: 3
Service: 1
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