KIANA absolutely ruined My night and my dinner. I work late, and I used my only break time today to order myself a snack while stuck at work ATLEAST 30 mins before they closed, when I got there everything was turned off and they were closing everything down 20+ minutes before close, I didnt get a single thing I ordered, and i didn't get a refund either. Kiana was very rude and unhelpful, her excuse was it takes over an hour to clean the ovens(doubtful) well then don't offer food you can't make on the app.
Atmosphere: 1
Food: 1
Service: 1
Bree “Bree C.” C.
They really have a problem with the app. I always order things and they always are out of a good amount of things and they say there is nothing they can do. A super waste of money.
Arianna
It was amazing I absolutely recommend the Sabrina refresher it was amazing
Atmosphere: 5
Food: 5
Service: 5
Steve T
Got a coffee with separated milk in it.
Atmosphere: 1
Food: 1
Service: 1
Robert Therrien
Get breakfast special every day. Good value
Atmosphere: 4
Food: 5
Service: 5
Tesla Daddy
I ordered snackin bacon and the loaded hasbrowns. I waited for 5 minutes before the gentleman rushed my bag out the window and after checking the bag the bacon was completely plain with no seasonings and the hash browns were not loaded they were also just completely plain. When I went back around they told me they were out of seasonings and didn't have the stuff for the hash browns. Even though I paid for a specific thing and wasn't given the opportunity to change it or told the items were out of stock. They thought they could pull a fast one and I wouldn't know. No integrity or accountability.
Atmosphere: 3
Food: 1
Service: 1
Drew Guerin
It is a tragedy that they aren’t 5 stars. They are the go-to spot
Elle Whiteman
I usually love this Dunkin’s because they are so nice, but today is a completely other story. I was met with the opposite of customer service . As the same as every other time I’ve gone through the drive though I had my VERY SMALL DOG sitting on my lap going through the drive through. Once I got to the window I greeted the worker with a smile and reminded her of my mobile order she then replied with “yes can you move your dog”. I was obviously confused as I’ve had my very sweet NON AGGRESSIVE dog with me every single time I go through that drive though and there has never been a problem. She than claimed the dog was going to bite her so I moved my dod and replied “my dog is not a biter” she than preceded to talk down onto me like my dog had just attacked her even though she was sitting in my lap quietly, with absolutely zero body language that she was uncomfortable. She than eventually handed me my drinks while still rampaging on and on about me being disrespectful and all I had to say is I don’t see the problem with me having MY DOG, that I know WONT BITE, in MY CAR, in the DRIVE THROUGH. I’ve worked in customer service before and all they ever tell you is to make sure the customer leaves happy, and leaves with everything they need. But anytime I interact with a customer service worker it seems like they zoned out for their whole training.
Jennifer
Did not fill ice coffee, Only 75% filled. And the drive thru lady was rude. Manager was nice and fixed it.
the morning team is all-star, fast, efficient, courteous. best dunks in town! you'll find the regulars here hanging out, which i think is cool. strongly suggest coming early to avoid long lines.
Robert Payer
Bagels were hard and tasteless and too expensive.
Dean Wilson
Always outstanding service! I go to this Dunks in Pepperell almost every day. They get a bit busy at times, so watch the drive thru line. My coffee is always perfect.
Ernie Nazzaro
Got a large hot late and it wasn't filled to the top. Not hot enough,
Atmosphere: 2
Food: 2
Service: 2
Liz Skorski
This location is my go-to if I'm running late (which is always) and need a quick coffee or snack. Service is super quick even during morning rush and the staff are so friendly.
KIANA absolutely ruined My night and my dinner. I work late, and I used my only break time today to order myself a snack while stuck at work ATLEAST 30 mins before they closed, when I got there everything was turned off and they were closing everything down 20+ minutes before close, I didnt get a single thing I ordered, and i didn't get a refund either. Kiana was very rude and unhelpful, her excuse was it takes over an hour to clean the ovens(doubtful) well then don't offer food you can't make on the app.
Atmosphere: 1
Food: 1
Service: 1
They really have a problem with the app. I always order things and they always are out of a good amount of things and they say there is nothing they can do. A super waste of money.
It was amazing I absolutely recommend the Sabrina refresher it was amazing
Atmosphere: 5
Food: 5
Service: 5
Got a coffee with separated milk in it.
Atmosphere: 1
Food: 1
Service: 1
Get breakfast special every day. Good value
Atmosphere: 4
Food: 5
Service: 5
I ordered snackin bacon and the loaded hasbrowns. I waited for 5 minutes before the gentleman rushed my bag out the window and after checking the bag the bacon was completely plain with no seasonings and the hash browns were not loaded they were also just completely plain.
When I went back around they told me they were out of seasonings and didn't have the stuff for the hash browns. Even though I paid for a specific thing and wasn't given the opportunity to change it or told the items were out of stock.
They thought they could pull a fast one and I wouldn't know. No integrity or accountability.
Atmosphere: 3
Food: 1
Service: 1
It is a tragedy that they aren’t 5 stars. They are the go-to spot
I usually love this Dunkin’s because they are so nice, but today is a completely other story. I was met with the opposite of customer service . As the same as every other time I’ve gone through the drive though I had my VERY SMALL DOG sitting on my lap going through the drive through. Once I got to the window I greeted the worker with a smile and reminded her of my mobile order she then replied with “yes can you move your dog”. I was obviously confused as I’ve had my very sweet NON AGGRESSIVE dog with me every single time I go through that drive though and there has never been a problem. She than claimed the dog was going to bite her so I moved my dod and replied “my dog is not a biter” she than preceded to talk down onto me like my dog had just attacked her even though she was sitting in my lap quietly, with absolutely zero body language that she was uncomfortable. She than eventually handed me my drinks while still rampaging on and on about me being disrespectful and all I had to say is I don’t see the problem with me having MY DOG, that I know WONT BITE, in MY CAR, in the DRIVE THROUGH. I’ve worked in customer service before and all they ever tell you is to make sure the customer leaves happy, and leaves with everything they need. But anytime I interact with a customer service worker it seems like they zoned out for their whole training.
Did not fill ice coffee, Only 75% filled. And the drive thru lady was rude. Manager was nice and fixed it.
Watery coffee! Unacceptable!
Restaurantji Recommends
the morning team is all-star, fast, efficient, courteous. best dunks in town! you'll find the regulars here hanging out, which i think is cool. strongly suggest coming early to avoid long lines.
Bagels were hard and tasteless and too expensive.
Always outstanding service! I go to this Dunks in Pepperell almost every day. They get a bit busy at times, so watch the drive thru line. My coffee is always perfect.
Got a large hot late and it wasn't filled to the top. Not hot enough,
Atmosphere: 2
Food: 2
Service: 2
This location is my go-to if I'm running late (which is always) and need a quick coffee or snack. Service is super quick even during morning rush and the staff are so friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
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