I would just like to preface, that we normally haven't had any issues at this particular location, but today's was quite interesting and extremely frustrating.
I had ordered my normal meal, on the app, like I always do. Get my confirmation email etc. Get to this location and go inside. I get asked, do you have a mobile order? Yes, I do. What's the order number? Upon hearing the order number, I'm immediately told that if it has a letter at the start, it's in the drive thru. End of story. Which is odd because I always order pick up at the counter. But okay, maybe I had made the mistake.
I get back into my car and, the issue I have with this is, this particular location is a one way, and you can't fully circle the building within the parking lot. So, I have to drive out into traffic and then reenter the parking lot on the other side to get into the drive thru lane.
When it's finally my turn to get up to the order screen I tell the employee my order number and she can't find it. Give her my name, can't find. I was literally told to leave the restaurant, get into my car and drive around the building to get into the drive thru lane to be told they can't find my order.
Now, at this point I drive back into the exact same spot as where I started, go back into the restaurant AGAIN, to be greeted by the original employee that told me it was in the drive thru. Which still confuses me a bit that no one checked, and I don't know if this happens a lot but, I don't see what the issue is of them just going to the drive thru area and double checking or grabbing my order for me in the very first place to have saved all of this hassle. But that's not here nor there.
Anyway, the original employee finally looks into my order and proceeds to tell me that the order never even went through in the first place. Even though I have an order number and confirmation email. So now, I guess somehow, they managed to get more order up in the system and are scrambling around to complete it.
I originally made my order at 12PM and my current receipt shows 12:23PM. Which, through all of the time that's passed I guess I'm glad they made my order then and it wasn't sitting around getting cold.
It was frustrating being told one thing, leaving and getting into the drive thru lane, to then being told that they didn't have it and having the woman in drive thru confused and saying, she doesn't even know why I would be told to get into the drive thru in the first place. It was a run around. There should be a better system or communication between the front and back of house and the drive thru. Or if the original employee would have at least just checked in the first place instead of dismissing me and saying I have to get into the drive thru lane. Only to end up exactly where it had all started.
Not to mention, that every time I go in there to get my food there's a woman in the back yelling at the employees. This has also happened on more than one occasion.
I decided to leave this review here on Google because the McDonald's website caps theirs at 1200 characters and It's hard to explain everything in that short number of words.
Siva teja
Nice, expect a long drive through during the evenings
Susan Paulin
The people who waited on me were absolutely wonderful ❤️
Edgar Molina
This McDonald's provides terrible service. The first time I stopped in for drinks, they sent me to number one to wait for them, and they never arrived. After I complained, they started telling me they couldn't give me the drinks. I recommend that when you go to Dry True you wait for your food in the Drive
Mary Jo Fortes
It wasn't clear that we had a choice to order at the counter with live person or at the damn robot things. It appeared we were stuck with the latter. It was not a pleasure!! Plus, my favorite: the 2 cheeseburger meal was not an option as it always is at the counter . Ordering was time consuming and difficult. What a waste of time ... Then we look over and staff are then standing around being paid to do nothing. Bad idea!! I am not a fan of replacing workers with machines..
Dustin Fresh
Probably one of the cleanest mcdonalds i've seen in a very long time
Brandi Dumas
the friendliest mcdonalds staff i have ever met and the food was piping hot even though i ordered 20 minutes in advance. absolutely fantastic.
Warren
absolutely horrible. This is probably the worst McDonalds I have ever eaten from, they screw up the order every time. 9 times out of 10 you get stuck with a grumpy staff. Possibly worst McDonald's in america.
Linda Thorng
Customer service here is terrible employees here have the worst attitude. Like damn hate your job much ???!!! Never coming back here again. They lucky I didn’t react that’s how mad they made me. Get it together or get a new job!
John S. Tanczos
Just a quick stop for a quick burger. No problems at all I got what I came for.
I work with students with learning disabilities. The staff was very acceptable to my students.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Pounder Hamburger
Animesh Chowdhury
It doesn't have a play area like other store
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Filet-O-Fish
Jacob Fare
Imagine this, you get off work a little early, take the train from Boston home to get the kids to the play place for some fun, and you arrive to McDonalds with the kids excited and things rolling smooth.
Your wife placed the order online prior to arriving and when you get there your slushee and pops are already on the counter.
Your youngest goes to the bathroom with mom to swap out his diaper before playtime. Your four year old is waiting with you at the counter.
Out of the back of the kitchen area you hear one loud f-bomb after another coming from the teenagers and manager. Your kid immediately looks at you, but you’re at McDonalds. What can you expect?
So, you get your meal and go back to the play place. You look over at your two year old to realize his diaper was not fitted properly and he starts to pee up and out of the diaper.
You grab him to take him to the car, and you being the responsible adult go to tell management. The young man who hears you goes back to talk to his manager.
They all take a poll in the back if they just want to shut the play place down and evict two other families playing there because “they just don’t want to deal with it”. Also imagine offering to clean it up, but no one has asked you.
Next imagine they were saying things like “who lets their kid pee on the floor”, “they must be terrible parents,” and how messed up it is the two year old had this accident.
Yes. All of these things happened today at this McDonalds. When I told the manager I heard every word they said and didn’t appreciate the mean and frankly awful things they said, I was told she was 24 and never wanted to have kids, so it wasn’t her problem.
When your customers and delivering value beyond cheap food ceases, what real value does this place have anymore? None.
*** Massive kudos to the general manager at this location who called this afternoon expressing how sorry she was at the situation. She empathized with me as a parent and completely took ownership. Many thanks for her calling me and talking with me through it. You’re good at what you do!**
Atmosphere: 1
Food: 2
Service: 1
Vincent Ditello
Very inconsistent when it's good it is good when it's not it's not sorry
Food: 3
Service: 2
Recommended dishes: French Fries, Egg Mcmuffin, Big Mac, Quarter Pounder Hamburger
Neighborhood Watch
Mc Donald charge me for the food I didn’t receive and they said 2 days to get my only money I had so I came 3 days later and they took care of me fast 💨 thanks 😊
I would just like to preface, that we normally haven't had any issues at this particular location, but today's was quite interesting and extremely frustrating.
I had ordered my normal meal, on the app, like I always do. Get my confirmation email etc. Get to this location and go inside. I get asked, do you have a mobile order? Yes, I do. What's the order number? Upon hearing the order number, I'm immediately told that if it has a letter at the start, it's in the drive thru. End of story. Which is odd because I always order pick up at the counter. But okay, maybe I had made the mistake.
I get back into my car and, the issue I have with this is, this particular location is a one way, and you can't fully circle the building within the parking lot. So, I have to drive out into traffic and then reenter the parking lot on the other side to get into the drive thru lane.
When it's finally my turn to get up to the order screen I tell the employee my order number and she can't find it. Give her my name, can't find. I was literally told to leave the restaurant, get into my car and drive around the building to get into the drive thru lane to be told they can't find my order.
Now, at this point I drive back into the exact same spot as where I started, go back into the restaurant AGAIN, to be greeted by the original employee that told me it was in the drive thru. Which still confuses me a bit that no one checked, and I don't know if this happens a lot but, I don't see what the issue is of them just going to the drive thru area and double checking or grabbing my order for me in the very first place to have saved all of this hassle. But that's not here nor there.
Anyway, the original employee finally looks into my order and proceeds to tell me that the order never even went through in the first place. Even though I have an order number and confirmation email. So now, I guess somehow, they managed to get more order up in the system and are scrambling around to complete it.
I originally made my order at 12PM and my current receipt shows 12:23PM. Which, through all of the time that's passed I guess I'm glad they made my order then and it wasn't sitting around getting cold.
It was frustrating being told one thing, leaving and getting into the drive thru lane, to then being told that they didn't have it and having the woman in drive thru confused and saying, she doesn't even know why I would be told to get into the drive thru in the first place. It was a run around. There should be a better system or communication between the front and back of house and the drive thru. Or if the original employee would have at least just checked in the first place instead of dismissing me and saying I have to get into the drive thru lane. Only to end up exactly where it had all started.
Not to mention, that every time I go in there to get my food there's a woman in the back yelling at the employees. This has also happened on more than one occasion.
I decided to leave this review here on Google because the McDonald's website caps theirs at 1200 characters and It's hard to explain everything in that short number of words.
Nice, expect a long drive through during the evenings
The people who waited on me were absolutely wonderful ❤️
This McDonald's provides terrible service. The first time I stopped in for drinks, they sent me to number one to wait for them, and they never arrived. After I complained, they started telling me they couldn't give me the drinks.
I recommend that when you go to Dry True you wait for your food in the Drive
It wasn't clear that we had a choice to order at the counter with live person or at the damn robot things. It appeared we were stuck with the latter. It was not a pleasure!! Plus, my favorite: the 2 cheeseburger meal was not an option as it always is at the counter . Ordering was time consuming and difficult. What a waste of time ... Then we look over and staff are then standing around being paid to do nothing. Bad idea!! I am not a fan of replacing workers with machines..
Probably one of the cleanest mcdonalds i've seen in a very long time
the friendliest mcdonalds staff i have ever met and the food was piping hot even though i ordered 20 minutes in advance. absolutely fantastic.
absolutely horrible. This is probably the worst McDonalds I have ever eaten from, they screw up the order every time. 9 times out of 10 you get stuck with a grumpy staff. Possibly worst McDonald's in america.
Customer service here is terrible employees here have the worst attitude. Like damn hate your job much ???!!! Never coming back here again. They lucky I didn’t react that’s how mad they made me. Get it together or get a new job!
Just a quick stop for a quick burger.
No problems at all I got what I came for.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I work with students with learning disabilities. The staff was very acceptable to my students.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Pounder Hamburger
It doesn't have a play area like other store
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Filet-O-Fish
Imagine this, you get off work a little early, take the train from Boston home to get the kids to the play place for some fun, and you arrive to McDonalds with the kids excited and things rolling smooth.
Your wife placed the order online prior to arriving and when you get there your slushee and pops are already on the counter.
Your youngest goes to the bathroom with mom to swap out his diaper before playtime. Your four year old is waiting with you at the counter.
Out of the back of the kitchen area you hear one loud f-bomb after another coming from the teenagers and manager. Your kid immediately looks at you, but you’re at McDonalds. What can you expect?
So, you get your meal and go back to the play place. You look over at your two year old to realize his diaper was not fitted properly and he starts to pee up and out of the diaper.
You grab him to take him to the car, and you being the responsible adult go to tell management. The young man who hears you goes back to talk to his manager.
They all take a poll in the back if they just want to shut the play place down and evict two other families playing there because “they just don’t want to deal with it”. Also imagine offering to clean it up, but no one has asked you.
Next imagine they were saying things like “who lets their kid pee on the floor”, “they must be terrible parents,” and how messed up it is the two year old had this accident.
Yes. All of these things happened today at this McDonalds. When I told the manager I heard every word they said and didn’t appreciate the mean and frankly awful things they said, I was told she was 24 and never wanted to have kids, so it wasn’t her problem.
When your customers and delivering value beyond cheap food ceases, what real value does this place have anymore? None.
*** Massive kudos to the general manager at this location who called this afternoon expressing how sorry she was at the situation. She empathized with me as a parent and completely took ownership. Many thanks for her calling me and talking with me through it. You’re good at what you do!**
Atmosphere: 1
Food: 2
Service: 1
Very inconsistent when it's good it is good when it's not it's not sorry
Food: 3
Service: 2
Recommended dishes: French Fries, Egg Mcmuffin, Big Mac, Quarter Pounder Hamburger
Mc Donald charge me for the food I didn’t receive and they said 2 days to get my only money I had so I came 3 days later and they took care of me fast 💨 thanks 😊
Atmosphere: 5
Food: 5
Service: 5
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