Some of the worst customer service I've ever experienced. The staff seems to be out of their element even during non-peak hours and it's very frustrating. Extremely argumentative and combative workers for no good reason. Messes up orders too often. I thought that a Dunkin' Donuts close to a T stop would be a blessing but this establishment is mostly a curse. I wouldn't recommend anyone ever go to this establishment unless you have the patience to teach basic customer service skills to "professionals" while you wait for them to mess up your order anyway. This is a high-volume area because of its location and their inexperience is very apparent. Disclaimer: Most of the visits to this Dunkin' were just OK, but the last visit was, without a doubt, the most horrendous experience I've ever had in any fast food restaurant ever. It was so appalling that I felt compelled to write a review. Normally, I can shake things off and offer the benefit of the doubt but this level of rudeness and incompetence was intolerable. This is the incentive I needed to confirm that I have no reason to ever visit another. I hope the experiences of those reading this review are nothing like mine.
Atmosphere: 2
Food: 2
Service: 1
Hamza Ojly
This DD is amazing, great customer service, super clean, awesome atmosphere. Love coming in every morning . Thank you to the amazing staff .
Atmosphere: 5
Food: 5
Service: 5
Ghizlane Elabbar
I want to give a big shout-out to the amazing team at this Dunkin’ Donuts! Every morning, they provide top-notch customer service with a smile. The entire staff is so warm, friendly, and welcoming—it really sets the tone for my day.
No matter how busy it gets, they handle everything with such positivity and professionalism. It’s clear they genuinely care about their customers, and their cheerful attitudes make every visit a great experience. Thank you to the wonderful team for consistently going above and beyond. Keep up the great work—you’re truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
Donna Noonan
This Dunks has so many negative reviews that boil down to only one issue: extremely poor management. This Dunks is located at the T station with many schools locally. One does not need to be Einstein to recognize that around 3 p.m. this store gets quite busy due to its location. I was there today and asked for my money back because I felt bad for the one employee behind the counter trying to make all the beverages and sandwiches during a rush!. Two people asked me where another Dunks was located. This situation is only the result of extremely poor management, and not the employee's fault. What kind of management would leave only one employee at this busy location, and at a busy time of day, all by themselves????
Vegetarian options: no
Atmosphere: 1
Food: 2
Service: 1
Jessica Scarchilli
they've gotten our order wrong twice in a row now and when we tried to correct them they made us pay twice. no refund for the wrong thing ?
Atmosphere: 3
Food: 4
Service: 1
Randi Brown
I like to save money by using the app. I can just walk in and pick up my order. I really like their coffee. Their food is hit or miss.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese
Mike Gennaro
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
AnthonyGennaro Cipoletta II
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
Robert Demore
It was fast svs and it was goid to sit down and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Egg and Cheese
Juliana Aguirre
The service at this location is terrible. They never get the orders correct and never have decaf coffee available, they also take forever to make a coffee even though there were 4 people behind the counter. It amazes me how this place is still in business. There’s also some interesting characters lurking in the sitting area makes it uncomfortable to order/ wait while they are staring you down.
Never go to this store at night! The staff are rude and unhelpful. Almost like I'm disturbing them from their personal business and upset that someone is in the store and they need to assist. There were 4 ladies behind the counter however I wasn't even acknowledged. When I asked for help one woman stared at me and said yeah as she walked away. I asked another employee what that young lady's name was to be able to hold her accountable for her behavior toward a customer just looking for assistance. This woman now joined in on the very inappropriate and down right disrespectful behavior by acknowledging I was speaking by staring at me blankly and not saying a word. She than turned her head and never responded to me, not even once. I don't know either of their names bc they never did answer me but I managed to get a photo of one of the employees. They were working the shift of 11pm on June 23. I will never visit this store again. BEWARE!!!!
Atmosphere: 1
Service: 1
Carlos Rp
Best place to order, best customer service, best Coffe shop in the area!!
Atmosphere: 5
Food: 5
Service: 5
Madeline Ojeda
The staff are very nice but offer some of the slowest service ever. I’m not a fan of Dunkin’s coffee or food, but it’s convenient when waiting for the T. Either way it
Atmosphere: 2
Food: 1
Service: 2
oscar funez
The lady at the front is very nice, always active, very friendly, I think her name is Debbie, all the people are very friendly, thank you for the service. Very clean and organized
Some of the worst customer service I've ever experienced. The staff seems to be out of their element even during non-peak hours and it's very frustrating. Extremely argumentative and combative workers for no good reason. Messes up orders too often. I thought that a Dunkin' Donuts close to a T stop would be a blessing but this establishment is mostly a curse. I wouldn't recommend anyone ever go to this establishment unless you have the patience to teach basic customer service skills to "professionals" while you wait for them to mess up your order anyway. This is a high-volume area because of its location and their inexperience is very apparent. Disclaimer: Most of the visits to this Dunkin' were just OK, but the last visit was, without a doubt, the most horrendous experience I've ever had in any fast food restaurant ever. It was so appalling that I felt compelled to write a review. Normally, I can shake things off and offer the benefit of the doubt but this level of rudeness and incompetence was intolerable. This is the incentive I needed to confirm that I have no reason to ever visit another. I hope the experiences of those reading this review are nothing like mine.
Atmosphere: 2
Food: 2
Service: 1
This DD is amazing, great customer service, super clean, awesome atmosphere. Love coming in every morning . Thank you to the amazing staff .
Atmosphere: 5
Food: 5
Service: 5
I want to give a big shout-out to the amazing team at this Dunkin’ Donuts! Every morning, they provide top-notch customer service with a smile. The entire staff is so warm, friendly, and welcoming—it really sets the tone for my day.
No matter how busy it gets, they handle everything with such positivity and professionalism. It’s clear they genuinely care about their customers, and their cheerful attitudes make every visit a great experience. Thank you to the wonderful team for consistently going above and beyond. Keep up the great work—you’re truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
This Dunks has so many negative reviews that boil down to only one issue: extremely poor management. This Dunks is located at the T station with many schools locally. One does not need to be Einstein to recognize that around 3 p.m. this store gets quite busy due to its location. I was there today and asked for my money back because I felt bad for the one employee behind the counter trying to make all the beverages and sandwiches during a rush!. Two people asked me where another Dunks was located. This situation is only the result of extremely poor management, and not the employee's fault. What kind of management would leave only one employee at this busy location, and at a busy time of day, all by themselves????
Vegetarian options: no
Atmosphere: 1
Food: 2
Service: 1
they've gotten our order wrong twice in a row now and when we tried to correct them they made us pay twice. no refund for the wrong thing ?
Atmosphere: 3
Food: 4
Service: 1
I like to save money by using the app. I can just walk in and pick up my order. I really like their coffee. Their food is hit or miss.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
It was fast svs and it was goid to sit down and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Egg and Cheese
The service at this location is terrible. They never get the orders correct and never have decaf coffee available, they also take forever to make a coffee even though there were 4 people behind the counter. It amazes me how this place is still in business. There’s also some interesting characters lurking in the sitting area makes it uncomfortable to order/ wait while they are staring you down.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Never go to this store at night! The staff are rude and unhelpful. Almost like I'm disturbing them from their personal business and upset that someone is in the store and they need to assist. There were 4 ladies behind the counter however I wasn't even acknowledged. When I asked for help one woman stared at me and said yeah as she walked away. I asked another employee what that young lady's name was to be able to hold her accountable for her behavior toward a customer just looking for assistance. This woman now joined in on the very inappropriate and down right disrespectful behavior by acknowledging I was speaking by staring at me blankly and not saying a word. She than turned her head and never responded to me, not even once. I don't know either of their names bc they never did answer me but I managed to get a photo of one of the employees. They were working the shift of 11pm on June 23. I will never visit this store again. BEWARE!!!!
Atmosphere: 1
Service: 1
Best place to order, best customer service, best Coffe shop in the area!!
Atmosphere: 5
Food: 5
Service: 5
The staff are very nice but offer some of the slowest service ever. I’m not a fan of Dunkin’s coffee or food, but it’s convenient when waiting for the T. Either way it
Atmosphere: 2
Food: 1
Service: 2
The lady at the front is very nice, always active, very friendly, I think her name is Debbie, all the people are very friendly, thank you for the service. Very clean and organized
Atmosphere: 5
Food: 5
Service: 5
Amazing
Atmosphere: 5
Food: 5
Service: 5
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