Does anyone understand u here? The older woman in early a.m .gets it. With 4 people working and u have to wait to have order taken? They tried charging me 3.69 for a small coffee. please!!!! Glad I caught it. I am sincerely dissatisfied with this location. They should be embarrassed… young workers should be fast and precise and accurate. Where do they come from? Get a move on here. You’re going to lose money and. They r right on Train station so it’s busy there!!!!! What’s wrong with this diverse population!! So so disappointed
Atmosphere: 3
Service: 1
Haley Trades
Hands down the absolute worst iced chai latte I’ve ever had the unfortunate displeasure of spending my money on and consuming. A drink has to be truly unpleasant for me to not finish it and I couldn’t even get halfway through before I tossed it out. I will be sticking to Honeydew from now on.
Christopher Derderian
Some say coffee is coffee no matter where you are, but this is false. I love Dunkin so I rated this store by comparing the food, service, atmosphere, price, cleanliness, to the top 5 I've been to. Starting with the coffee it always has coffee grounds in my drink it's really just a matter of if it'll be more or less than the previous time. Also flavored coffee hot or ice always have trouble with getting the taste correct, and here I thought they had a system in place so that shouldn't happen. Next is food maybe it's because I never actually go in the morning but by 11:30am or 12pm that's the earliest I've been there, and about 6pm or 7pm the latest it's always dry bagel twists, donuts, it really doesn't matter. Service is next the employees are kind and helpful but will wait to take your order till they're done talking with other customers and sometimes speaking a different language and then assume everyone speaks a foreign language, this is an assumption but sometimes they try to take my order in another language which isn't a problem I just hate that I can't respond and feel stupid. ALL IN ALL, NOT BAD. Truly I'll continue my patronage
Atmosphere: 4
Food: 2
Service: 4
Cat Herrera
They had bunny buckets still. Nowhere else had bunny buckets still.
Kasey Owens
I go to this Dunkin all of the time and EVERYTIME there is something wrong in my order. EVERY SINGLE TIME. And they made their phone number unable to accept calls so you can’t even call them to fix anything or tell them what was wrong. Absolutely ridiculous. Today was the third time THIS WEEKEND ALONE that they gave me the WRONG order THREE times. So sick of this. Need to find another Dunkin.
Atmosphere: 5
Food: 5
Service: 1
Denisse Martinez
I went here yesterday at around 6pm and the staff was so rude when i went up to start my order he rudily interrupted me and said there’s no decaf and walked away and then started talking to the other staff that was there while i was just standing there so i just left. Definitely not going back here
K G
Some of the worst customer service I've ever experienced. The staff seems to be out of their element even during non-peak hours and it's very frustrating. Extremely argumentative and combative workers for no good reason. Messes up orders too often. I thought that a Dunkin' Donuts close to a T stop would be a blessing but this establishment is mostly a curse. I wouldn't recommend anyone ever go to this establishment unless you have the patience to teach basic customer service skills to "professionals" while you wait for them to mess up your order anyway. This is a high-volume area because of its location and their inexperience is very apparent. Disclaimer: Most of the visits to this Dunkin' were just OK, but the last visit was, without a doubt, the most horrendous experience I've ever had in any fast food restaurant ever. It was so appalling that I felt compelled to write a review. Normally, I can shake things off and offer the benefit of the doubt but this level of rudeness and incompetence was intolerable. This is the incentive I needed to confirm that I have no reason to ever visit another. I hope the experiences of those reading this review are nothing like mine.
Atmosphere: 2
Food: 2
Service: 1
Hamza Ojly
This DD is amazing, great customer service, super clean, awesome atmosphere. Love coming in every morning . Thank you to the amazing staff .
Atmosphere: 5
Food: 5
Service: 5
Ghizlane Elabbar
I want to give a big shout-out to the amazing team at this Dunkin’ Donuts! Every morning, they provide top-notch customer service with a smile. The entire staff is so warm, friendly, and welcoming—it really sets the tone for my day.
No matter how busy it gets, they handle everything with such positivity and professionalism. It’s clear they genuinely care about their customers, and their cheerful attitudes make every visit a great experience. Thank you to the wonderful team for consistently going above and beyond. Keep up the great work—you’re truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
Donna Noonan
This Dunks has so many negative reviews that boil down to only one issue: extremely poor management. This Dunks is located at the T station with many schools locally. One does not need to be Einstein to recognize that around 3 p.m. this store gets quite busy due to its location. I was there today and asked for my money back because I felt bad for the one employee behind the counter trying to make all the beverages and sandwiches during a rush!. Two people asked me where another Dunks was located. This situation is only the result of extremely poor management, and not the employee's fault. What kind of management would leave only one employee at this busy location, and at a busy time of day, all by themselves????
they've gotten our order wrong twice in a row now and when we tried to correct them they made us pay twice. no refund for the wrong thing ?
Atmosphere: 3
Food: 4
Service: 1
Randi Brown
I like to save money by using the app. I can just walk in and pick up my order. I really like their coffee. Their food is hit or miss.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese
Mike Gennaro
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
AnthonyGennaro Cipoletta II
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
Robert Demore
It was fast svs and it was goid to sit down and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Egg and Cheese
Does anyone understand u here? The older woman in early a.m .gets it. With 4 people working and u have to wait to have order taken? They tried charging me 3.69 for a small coffee. please!!!! Glad I caught it. I am sincerely dissatisfied with this location. They should be embarrassed… young workers should be fast and precise and accurate. Where do they come from? Get a move on here. You’re going to lose money and. They r right on Train station so it’s busy there!!!!! What’s wrong with this diverse population!! So so disappointed
Atmosphere: 3
Service: 1
Hands down the absolute worst iced chai latte I’ve ever had the unfortunate displeasure of spending my money on and consuming. A drink has to be truly unpleasant for me to not finish it and I couldn’t even get halfway through before I tossed it out. I will be sticking to Honeydew from now on.
Some say coffee is coffee no matter where you are, but this is false. I love Dunkin so I rated this store by comparing the food, service, atmosphere, price, cleanliness, to the top 5 I've been to. Starting with the coffee it always has coffee grounds in my drink it's really just a matter of if it'll be more or less than the previous time. Also flavored coffee hot or ice always have trouble with getting the taste correct, and here I thought they had a system in place so that shouldn't happen. Next is food maybe it's because I never actually go in the morning but by 11:30am or 12pm that's the earliest I've been there, and about 6pm or 7pm the latest it's always dry bagel twists, donuts, it really doesn't matter. Service is next the employees are kind and helpful but will wait to take your order till they're done talking with other customers and sometimes speaking a different language and then assume everyone speaks a foreign language, this is an assumption but sometimes they try to take my order in another language which isn't a problem I just hate that I can't respond and feel stupid. ALL IN ALL, NOT BAD. Truly I'll continue my patronage
Atmosphere: 4
Food: 2
Service: 4
They had bunny buckets still. Nowhere else had bunny buckets still.
I go to this Dunkin all of the time and EVERYTIME there is something wrong in my order. EVERY SINGLE TIME. And they made their phone number unable to accept calls so you can’t even call them to fix anything or tell them what was wrong. Absolutely ridiculous. Today was the third time THIS WEEKEND ALONE that they gave me the WRONG order THREE times. So sick of this. Need to find another Dunkin.
Atmosphere: 5
Food: 5
Service: 1
I went here yesterday at around 6pm and the staff was so rude when i went up to start my order he rudily interrupted me and said there’s no decaf and walked away and then started talking to the other staff that was there while i was just standing there so i just left. Definitely not going back here
Some of the worst customer service I've ever experienced. The staff seems to be out of their element even during non-peak hours and it's very frustrating. Extremely argumentative and combative workers for no good reason. Messes up orders too often. I thought that a Dunkin' Donuts close to a T stop would be a blessing but this establishment is mostly a curse. I wouldn't recommend anyone ever go to this establishment unless you have the patience to teach basic customer service skills to "professionals" while you wait for them to mess up your order anyway. This is a high-volume area because of its location and their inexperience is very apparent. Disclaimer: Most of the visits to this Dunkin' were just OK, but the last visit was, without a doubt, the most horrendous experience I've ever had in any fast food restaurant ever. It was so appalling that I felt compelled to write a review. Normally, I can shake things off and offer the benefit of the doubt but this level of rudeness and incompetence was intolerable. This is the incentive I needed to confirm that I have no reason to ever visit another. I hope the experiences of those reading this review are nothing like mine.
Atmosphere: 2
Food: 2
Service: 1
This DD is amazing, great customer service, super clean, awesome atmosphere. Love coming in every morning . Thank you to the amazing staff .
Atmosphere: 5
Food: 5
Service: 5
I want to give a big shout-out to the amazing team at this Dunkin’ Donuts! Every morning, they provide top-notch customer service with a smile. The entire staff is so warm, friendly, and welcoming—it really sets the tone for my day.
No matter how busy it gets, they handle everything with such positivity and professionalism. It’s clear they genuinely care about their customers, and their cheerful attitudes make every visit a great experience. Thank you to the wonderful team for consistently going above and beyond. Keep up the great work—you’re truly appreciated!
Atmosphere: 5
Food: 5
Service: 5
This Dunks has so many negative reviews that boil down to only one issue: extremely poor management. This Dunks is located at the T station with many schools locally. One does not need to be Einstein to recognize that around 3 p.m. this store gets quite busy due to its location. I was there today and asked for my money back because I felt bad for the one employee behind the counter trying to make all the beverages and sandwiches during a rush!. Two people asked me where another Dunks was located. This situation is only the result of extremely poor management, and not the employee's fault. What kind of management would leave only one employee at this busy location, and at a busy time of day, all by themselves????
Vegetarian options: no
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
they've gotten our order wrong twice in a row now and when we tried to correct them they made us pay twice. no refund for the wrong thing ?
Atmosphere: 3
Food: 4
Service: 1
I like to save money by using the app. I can just walk in and pick up my order. I really like their coffee. Their food is hit or miss.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
I go to the Dunkin Donuts 5 to 6 nights/early mornings a week. It's the on1y joint open 24/7 for miles since COVID put us all back to the 1970s with nothing open to get your knosh on in the midnight to 6am timeslots.
Parking: Corner of Shirley Av and Beach St in the heart of Revere.
Kid-friendliness: It's a Dunks
Wheelchair accessibility: Sure
Atmosphere: 4
Food: 3
Service: 3
It was fast svs and it was goid to sit down and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Iced Latte, Egg and Cheese
Loading...