The service at this Starbucks location is horrible! Employees are in the back socializing instead of helping customers. Also, once they finally begin your order- it takes about 8 minutes to complete. This place needs to do better!
ada velasquez
I went in and asked to BUY a cup of hot water, they said to wait, while both of the Ladies working talk to each other on the headset. to which the girl proceeded to say, “no, we cannot give you free water because you are not buying anything” I reinstated that I wanted to buy the cup of hot water, they went again mumbling on the headset in Spanish, So i said “Its okay, no worries” (in Spanish) it’s frustrating this ladies acted like this is just a cup of hot water, plus I wanted to pay for it. I don’t understand what the policies are but they could’ve been nice and not dismissive or talk about the customer in secrecy, In Spanish to which I happen to speak , And obviously I don't have nothing against that. but they are talking about the customer thinking the customer couldn’t understand. overall the experience is bitter then my espresso!! Very unprofessional
Service: 1
Mohamed oussi
Ordered cappuccino and butter croissant. Everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Hamid Talibi
**Make Your Own Coffee**
I went to the store about 40 minutes before closing time. I took the subway from Beachmont to Wonderland in heavy rain to get my favorite coffee. However, when I arrived and opened the store door, I heard one of the employees shout, “Closed! Closed!” I asked them how they could close before 8 PM, and they replied that they were cleaning. Yet, they were just standing next to the counter, talking to each other.
To be honest, I was very disappointed because I got soaked from the rain and didn’t get my coffee. As of this evening, May 22, I’ve decided to stop going to Starbucks forever.
Service: 1
reach twich
amazing
Atmosphere: 5
Food: 5
Service: 5
Marc Nantel
First time here. Stopped by for coffee and I am not a Starbucks fan as I love DD, but I was impressed with the vibes inside. So I decided to sit and people watch as I had time to kill. I was trying to figure out why people are so attracted to this brand. My impresssion was that every one who walked in seemed to know what they wanted and all had smile on their face when they were greeted by their name or welcomed. I have to admit, this place knew what they were doing. I left thinking I may have to try this place again soon. My coffee was actually very good, maybe enough to try it again. I have to say the service was very professional and helpful, something that is missing in so many businesses today.
Atmosphere: 5
Food: 5
Service: 5
Camilo Jaramillo
The baristas are very formal, but they get very tangled up with the orders. I ordered a caramel frappuccino and they gave it to me without coffee, just milk with caramel. And the second time they gave me the wrong order. I asked for a coffee and they gave me a green milkshake.
Atmosphere: 4
Food: 4
Service: 1
Shawn Cooper
Located in the Mission Beach House hotel. It’s a coffee shop [not anything like Nero].
Atmosphere: 3
Food: 4
Service: 5
Rewards
Today is 4th April 2025 , at 7:35 PM⁰, went there to get a coffee and use my rewards thru the app, app didn't work properly( Starbucks app was down), showed the email proof but The Lady Barista was very unresponsive no communication, bad behavior towards me, but thanks god the gentleman barista was therw to resolve the problem, my advice to the management is to hire someone who's dedicated to his/her job , not to bring personal attitude to a beautiful place lime this Starbucks at Marriott suites .
Atmosphere: 1
Food: 5
Service: 1
sepideh tavakoli
I’ve been coming to this Starbucks for a few years now, and my experience has always been positive! Today, this note was the perfect way to start my day.
Staff was very friendly and my chai latte was perfect! Walked to the beach and enjoyed it!
Atmosphere: 5
Food: 4
Service: 5
Ben Elkins
I was staying at the Spring Hill Suites Revere for a work conference and to my surprise there was a Starbucks very close by. It was perfect to get a boost in the morning before I had a full day of meetings. The food and my coffee were fresh and very delicious!
Atmosphere: 5
Food: 5
Service: 5
Susan
Drink order was perfect Staff greeted me upon entering Great location for the beach!
Atmosphere: 5
Food: 5
Service: 5
Michael Keeley
First and foremost the Service is excellent. Friendly, efficient and accommodating are the words to describe the Staff. I’m mostly a drink person. I’m pretty particular to how I like my drinks made and they are great at helping. I love the location. There is nothing better than getting my drink and strolling the beach.
Atmosphere: 5
Food: 5
Service: 5
Jana Hassan
such a friendly and helpful staff from the barista to the manager! definitely will be returning☺️
The service at this Starbucks location is horrible! Employees are in the back socializing instead of helping customers. Also, once they finally begin your order- it takes about 8 minutes to complete. This place needs to do better!
I went in and asked to BUY a cup of hot water, they said to wait, while both of the Ladies working talk to each other on the headset. to which the girl proceeded to say, “no, we cannot give you free water because you are not buying anything” I reinstated that I wanted to buy the cup of hot water, they went again mumbling on the headset in Spanish, So i said
“Its okay, no worries” (in Spanish) it’s frustrating this ladies acted like this is just a cup of hot water, plus I wanted to pay for it. I don’t understand what the policies are but they could’ve been nice and not dismissive or talk about the customer in secrecy, In Spanish to which I happen to speak , And obviously I don't have nothing against that. but they are talking about the customer thinking the customer couldn’t understand. overall the experience is bitter then my espresso!! Very unprofessional
Service: 1
Ordered cappuccino and butter croissant. Everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
**Make Your Own Coffee**
I went to the store about 40 minutes before closing time. I took the subway from Beachmont to Wonderland in heavy rain to get my favorite coffee. However, when I arrived and opened the store door, I heard one of the employees shout, “Closed! Closed!” I asked them how they could close before 8 PM, and they replied that they were cleaning. Yet, they were just standing next to the counter, talking to each other.
To be honest, I was very disappointed because I got soaked from the rain and didn’t get my coffee. As of this evening, May 22, I’ve decided to stop going to Starbucks forever.
Service: 1
amazing
Atmosphere: 5
Food: 5
Service: 5
First time here. Stopped by for coffee and I am not a Starbucks fan as I love DD, but I was impressed with the vibes inside. So I decided to sit and people watch as I had time to kill. I was trying to figure out why people are so attracted to this brand. My impresssion was that every one who walked in seemed to know what they wanted and all had smile on their face when they were greeted by their name or welcomed. I have to admit, this place knew what they were doing. I left thinking I may have to try this place again soon. My coffee was actually very good, maybe enough to try it again. I have to say the service was very professional and helpful, something that is missing in so many businesses today.
Atmosphere: 5
Food: 5
Service: 5
The baristas are very formal, but they get very tangled up with the orders. I ordered a caramel frappuccino and they gave it to me without coffee, just milk with caramel. And the second time they gave me the wrong order. I asked for a coffee and they gave me a green milkshake.
Atmosphere: 4
Food: 4
Service: 1
Located in the Mission Beach House hotel. It’s a coffee shop [not anything like Nero].
Atmosphere: 3
Food: 4
Service: 5
Today is 4th April 2025 , at 7:35 PM⁰, went there to get a coffee and use my rewards thru the app, app didn't work properly( Starbucks app was down), showed the email proof but The Lady Barista was very unresponsive no communication, bad behavior towards me, but thanks god the gentleman barista was therw to resolve the problem, my advice to the management is to hire someone who's dedicated to his/her job , not to bring personal attitude to a beautiful place lime this Starbucks at Marriott suites .
Atmosphere: 1
Food: 5
Service: 1
I’ve been coming to this Starbucks for a few years now, and my experience has always been positive! Today, this note was the perfect way to start my day.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff was very friendly and my chai latte was perfect! Walked to the beach and enjoyed it!
Atmosphere: 5
Food: 4
Service: 5
I was staying at the Spring Hill Suites Revere for a work conference and to my surprise there was a Starbucks very close by. It was perfect to get a boost in the morning before I had a full day of meetings. The food and my coffee were fresh and very delicious!
Atmosphere: 5
Food: 5
Service: 5
Drink order was perfect
Staff greeted me upon entering
Great location for the beach!
Atmosphere: 5
Food: 5
Service: 5
First and foremost the Service is excellent. Friendly, efficient and accommodating are the words to describe the Staff.
I’m mostly a drink person. I’m pretty particular to how I like my drinks made and they are great at helping.
I love the location. There is nothing better than getting my drink and strolling the beach.
Atmosphere: 5
Food: 5
Service: 5
such a friendly and helpful staff from the barista to the manager! definitely will be returning☺️
Atmosphere: 5
Food: 5
Service: 5
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