Dunkin'
148 Newburyport Turnpike, Rowley
(978) 948-7037
Recent Reviews
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Horrible service, staff ignore you for ten mins at a time
This place is okay. The donuts are okay. The coffee is okay. The parking is okay. If your going to get coffee and a donut around here just get a donut from Market Basket or Three Sweet Peas down the street.
they always turn off the ovens and are very rude. They close the oven hours before they close the actual store very disappointing.
if i could give this dunks a 0 I would. Completely awful service, messed up my order in 3 different ways and proceeded to blame it on me. Save yourself from this dunks and drive the extra few miles to the one in Georgetown where the staff is amazing!!!
Lol they always get rid of my favorite drinks lol
Atmosphere: 4
Food: 4
Service: 4
Google says this location opens at 4:30AM. Arrived this morning at 4:35AM and employee told me “ I’m opening late today, we won’t be open until 5”.
I went here today for 1 hot coffee. At the drive-thru, I was handed the coffee, and as soon as I took it into my truck, the lid popped off and some of the coffee spilled on me and my seat. She quickly took it back saying she would put it in a new cup, which she did. But when I got to my destination, and opened it, I found she poured what was left in the original cup instead of replacing or at least refilling it. Also, the last time I went inside to order, I was rudely informed that I had to order from the kiosk, and refused to just take my order. Coincidentally, it was the same girl as todays visit.
Atmosphere: 1
Food: 4
Service: 1
Terrible terrible terrible, service bad coffee was bad and that old lady was so damn angry like I ask her property.
Atmosphere: 1
Food: 2
Service: 1
It's a in mass
Atmosphere: 3
Food: 3
Service: 4
One star for the Sunday workers, I ordered the "Snackin’ Bacon" through the drive through, not to mention it took forever for the worker to realize I was at the drive thru screen. I get up to the window to get my order, and I get a sandwich instead… when I asked for the Snackin’ Bacon which is just like 5 or 6 slices of seasoned bacon. I go inside to tell them I got the wrong order… once again it took forever for a worker to realize I was there (there were 4 workers inside) they seemed like they had no idea what they were doing. So fast foward… I get my correct order, get in my car and drive away assuming that the order was right this time, well the food was right, but instead of getting slices of bacon, I got 3 small halves. I definitely did not get what I asked for (usually there are 6 or 7 long slices in there. Horrible and clueless staff on the Sundays.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Ordered a Latte .Girl gave me half full cup .although paid for almond milk 70 cents xtra. Asked how much to fill cup .She said 1.25which would make a medium latte6.675 plus tax.
Is this legal? When a gave her 20 she thru the change at me .Today I decided enough is enough .Disrespectful to people over 65 is shameful.KARMA……..
Atmosphere: 4
Food: 4
Service: 1
Got to. love it.
Kid-friendliness: Everyone there is great and they work very hard.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
First dunks I was embarrassed asking for a key to the bathroom! The bathroom was also very clean. Love me a iced caramel latte.
Atmosphere: 5
Food: 5
Service: 5
Friendly
Atmosphere: 5
Food: 5
Service: 5
Brutally slow and not busy. Drive through guy didn't care. After sitting at the take out window for 30 seconds watching 3 of them have a chat after turning their backs...I just left. Won't be back to that one. The crew on Saturday was great and the place was packed .
Service: 1
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